We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“rooms worn out, slow cleaning service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Phoenix/ Mesa
Ranked #8 of 57 Hotels in Mesa
Huntington Beach, CA
Level 1 Contributor
3 reviews
3 hotel reviews
“rooms worn out, slow cleaning service”
Reviewed 11 February 2014

The staff was very nice and attentive. My room wasn't ready upon arrival and the host showed me another room alternative. Unfortunately, neither room was available until after 3:45. In addition, daily room cleaning was slow and my room was not cleaned at 2:30 when I returned from meetings to work in my room. The furniture in the rooms is very worn, especially the sofa bed and cushions.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Travelalot006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 24 February 2014
Dear Travelalot006,

First, I want to thank your for your feedback and say we value every guest's comments. We apologize for the inconvenience during your stay and will make sure to pass along to our staff and managers to help create a solution during busy season like this one, and prevent this from happening again. We strive to ensure every guest leaves happy and hope we can redeem ourselves if you stay here again. Also, we are in the process our renovating our rooms, so make sure to inquire about these on your next reservation. Please feel free to reach out if you have any questions.

Sincerely, Gary Levine, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,054 reviews from our community

Traveller rating
    453
    290
    157
    102
    52
See reviews for
243
141
58
517
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 February 2014 via mobile

Warm greeting. If you have a dog they have that covered with a treat dispenser right at front desk plus if you have a sweet tooth another dispenser of M&M's I had the M&M's.

The room was nice and very clean the executive lounge was well stocked and food was awesome. I will return again.

Stayed February 2014, travelled on business
Helpful?
Thank Gorving13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 7 February 2014
Dear Gorving13,

We are glad to hear you enjoyed your stay with us at the Hilton Phoenix/Mesa and are even happier to hear you would be back. We also want to thank you for taking your time to write a response. We do anything in our power to ensure every guest leaves happy and that includes their pets. We sure hope to see again soon!

Sincerely, Gary Levine, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level 6 Contributor
148 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 4 February 2014

Stayed for 2 nights on business. The place reminded me of an embassy suites with an atrium all the way up. Rooms were large, but not huge and bathrooms were a lil on the small side. Everything was very nice and clean. Checkin was easy and quick. As a diamond member i got a treat bag upon checking in and vouchers for breakfast. Breakfast almost was the same buffet style breakfast as just about all other Hiltons, but they had some delicious apple chicken sausage and egg souffles. Business center is not enclosed and just right off the lobby and easy to use. Fitness center had 3 treadmills and 3 elipticals and free weights and a normal hilton size.
Location is right off the highway within walking distance to the mall and several restaurants. I would stay here again if on business in Mesa. It was a nice hotel and nice stay, but nothing amazing. I did get a great night sleep, i like to leave the AC fan on all night, and at some hotels you cant do that, or else it unusually noisy. This AC fan was just perfect for me.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank truprunbike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 5 February 2014
Dear Truprunbike,
Thank your for your feedback, and the overall positive response. We strive to ensure every guest leaves happy and would like to make your stay goes from good to outstanding! Please feel free to reach out if you're ever back in the area. We are glad to here you would be back, so on your next visit make sure to ask about our newly renovated rooms. We want to make sure to accommodate your preferences as best as possible.

Sincerely, Gary Levine, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palominas, United States
1 review
Reviewed 3 February 2014

Room was clean and smelled fresh. One small problem that was remedied quickly. Staff friendly and courteous. I would stay there again. Meeting rooms were clean and easily changed from one large room to smaller rooms for break-out sessions. Both check-in and check-out were accomplished with minimal wait times, quickly, and courteously.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stephanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 4 February 2014
Dear Stephanie F,
Thank you for writing your comments from your recent stay with us at the Hilton Phoenix/Mesa. We are glad to hear you were happy with your overall experience. We strive to ensure every guest leaves happy and look forward to having you here again. Feel free to reach out to us if you're ever back in the area!

Sincerely, Gary Levine, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Bermuda
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 February 2014

We attended a Conference held at the hotel in November 2013. The hotel is well situate with easy access to restaurants and stores - in walking distance. Hotel staff greeted us warmly and we were impressed with their sincere friendly attitudes. It appeared the hotel was short-staffed during our visit but the staff that were on hand worked hard to meet our needs, always willing to go that extra mile, never complaining. Our room overlooking the entrance was clean with no special features. However, we were disappointed with the requested 'balcony'. It was almost non-existent, although other rooms were better appointed and had more comfortable balconies. We would stay at the Hilton Phoenix Mesa again should we return to the area.

Room Tip: Rooms overlooking the golf course are preferred. Larger balconies are best feature.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 4 February 2014
Dear Brenda F,

Thank you for taking the time to write a review about your recent stay with us at the Hilton Phoenix/Mesa. We are glad to hear you were happy with our service, regardless of the busy season. We strive to ensure every guest leaves happy so if you are ever back in the area, please feel free to reach out and we can provide you with the best room based on your preferences. We appreciate your loyalty and look forward to seeing you again!

Sincerely, Gary Levine, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alta Loma, United States
1 review
Reviewed 30 January 2014

Love this hotel! We were originally booked at a different hotel down the street. When we arrived, our room was not ready so we went in search of another hotel. Hilton was right around the corner. They were able to accommodate us immediately. The hotel staff were friendly & knowledgeable. The rooms, clean and modern (very updated). Highly recommend this hotel. Oh, and the price, extremely affordable! Will always book at Hilton Hotels in the future.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Victor R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 4 February 2014
Dear Victor R,

We appreciate the great comment based on your recent stay with us at the Hilton Phoenix/Mesa. We will make sure to pass along the compliments to our staff. We strive to ensure everyone leaves happy and feel we have accomplished that during your stay. We encourage you to look into our HHonors program, which will benefit you through all of our hilton brand hotels. Feel free to reach out to us for more information.

Sincerely, Gary Levine, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 6 Contributor
181 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 25 January 2014

As mentioned in a previous review of this property from OCT12, I will once again mention how friendly and attentive the staff are at this hotel. They never fail to impress me and are also great for a chat.

I do feel however that this hotel is long overdue a refurbishment. I had a lovely large room on the top floor with a fantastic view over the golf course and surrounding mountains however the room was so dull and sparten. The room was huge but had very little furniture to fill it. The furniture that was there was old and tired and the room colouring was just drab. I was also disappointed by the availability of electrical sockets beside the bed in which I could charge my phone and iPad within easy reach.

The room service here was fantastic and of reasonable value. I had the potstickers and a salad and neither disappointed and once again delivered by friendly staff.

During my visit there was a dog show taking place which initially concerned me but once again i was impressed by how the staff managed to keep the whole even discrete but still showed a passion for their animal guests which was lovely to see, right down to the complimentary doggy treats beside the reception desk in place of the usual M&Ms.

My only serious problem with this hotel is that the area around it seems to be dying out. The Fiesta Mall across the road seems to be in serious decline with a large number of shops closed not to mention the noticeable absence of the shops in the stripmall directly opposite the hotel. But the hotel cannot be blamed for this.

All in all another lovely stay and I look forward to my return.

Room Tip: Try to get a high up floor facing east.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irishstandards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 4 February 2014
Dear Irishstandards,

First of all we would like to thank you for your loyalty and friendship. Also, we appreciate your feedback on your previous stay with us at the Hilton Phoenix/Mesa. We strive to ensure all of our guests leave happy and would like to accommodate you in one of our recently renovated rooms on your next stay. Make sure to ask about them the next time you book a reservation at our hotel. We also encourage you to ask our staff about any requirements or recommendations during your stay, as we would like to better your experience in any way we can.

Sincerely, Gary Levine, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mesa hotels
3.4 mi away
Hyatt Place Phoenix/Mesa
0.3 mi away
La Quinta Inn & Suites Phoenix Mesa West
0.3 mi away
Courtyard Phoenix Mesa
Show Prices
Show Prices
Show Prices
0.2 mi away
Residence Inn Phoenix Mesa
2.7 mi away
Phoenix Marriott Mesa
11.2 mi away
Four Points by Sheraton at Phoenix Mesa Gateway Airport
Show Prices
Show Prices
Show Prices

Been to Hilton Phoenix/ Mesa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Phoenix/ Mesa

Property: Hilton Phoenix/ Mesa
Address: 1011 W Holmes Ave, Mesa, AZ 85210-4923
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mesa
#7 Family Hotel in Mesa
#8 Romantic Hotel in Mesa
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Phoenix/ Mesa 3.5*
Number of rooms: 260
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Travel Republic (UK), TripOnline SA, Hotels.com, HotelQuickly, Cancelon and getaroom.com so you can book your Hilton Phoenix/ Mesa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phoenix East / Mesa Hotel Mesa
Hilton Mesa
Hilton Phoenix/ Mesa Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing