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“Superb Customer Service”

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Hilton Phoenix/ Mesa
Ranked #7 of 57 Hotels in Mesa
Certificate of Excellence
Dubuque, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Superb Customer Service”
5 of 5 bubbles Reviewed 23 July 2014

My family and I arrived last night tired after our flight and were pleased to be greeted immediately with friendly service. The bellman went out of his way to help make our arrival pleasant, taking luggage quickly to our room and even filling our ice bucket and adjusting the air to cool our room (as it was incredibly hot out!). Every employee we encountered was very helpful and eager to make our stay enjoyable- even in the gift shop, the woman was patient and educational about the local artists and the jewelry and pottery for sale. Our children loved the pool area with the faux rocks and mini waterfall, not to mention the complementary M&Ms at the front desk. Breakfast in the 7th floor lounge was delicious and the woman working very courteous. We will definitely be returning to this Hilton.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank BusymomDbq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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993 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
Sullivan, United States
1 review
1 of 5 bubbles Reviewed 20 July 2014

This hotel invites you to bring your family....nothing besides TV or swimming for kids...no game room....we had to load and unload our own luggage because they "didn't have time because of 16 airline employees checking in" expected bigger tips I guess. booked 3 weeks in advance and still had to wait 45 minutes for room inspection upon check-in

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, United States
1 review
5 of 5 bubbles Reviewed 19 July 2014

We stayed at the Hilton Mesa East, Very nice Hotel! Excellent service, Excellent room jr. suite - lots of amenities, Excellent lounge, pool. Close to Dining,shopping, With in 5 mile distance from Asu, close to Us 60 freeway. Red Lobster is within walking distance.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Armando E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

We stayed inn thee Hilton Mesa over the 4th July weekend and we had a fantastic time the staff are so polite and did everything they could to make our stay a great one - The food was excellent - breakfast was so good! I have no hesitation in recommending the Hilton Mesa to anyone visiting Pheonix

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank GBK23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, United States
1 review
5 of 5 bubbles Reviewed 15 July 2014

Having a sister who works in the hotel industry, I'm used to first class accommodations/service. Hilton Phoenix/Mesa delivered on all counts! I would not hesitate to stay here again and I would definitely recommend it to anyone.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yvonne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, United States
2 reviews
5 of 5 bubbles Reviewed 12 July 2014

Always stay in this hotel when I stay in Mesa. Best hotel ever. Very clean rooms and always great service.Staff is a definite bright spot, for they are the best. Food was very good and beds are the best.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lejia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashford, United Kingdom
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 10 July 2014 via mobile

Friendly helpful staff, spacious rooms which are clean and have tea/coffee facilities and a fridge!

The food is very good, pool side and room service. Ordering was easy, attentive staff, food hot and nicely presented.

Pool area very nice, relaxing.

Hotel offers a shuttle once a day to the two malls. After that complimentary ride within a 3 mile radius.

Red Lobster, Long Horn all within walking distance.

I enjoy staying at this hotel, the bar area is very sociable and they have happy hour.

Target is nearby a good 10/15 minute walk.

If I haven't mentioned already the rooms are spotlessly clean, quiet and very good A/C, definitely needed here in AZ!

Stayed July 2014
Helpful?
1 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Phoenix/ Mesa

Property: Hilton Phoenix/ Mesa
Address: 1011 W Holmes Ave, Mesa, AZ 85210-4923
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mesa
#7 Family Hotel in Mesa
#8 Romantic Hotel in Mesa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Phoenix/ Mesa 3.5*
Number of rooms: 260
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hilton Hotels Direct, Odigeo, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Hilton Phoenix/ Mesa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phoenix East / Mesa Hotel Mesa
Hilton Mesa
Hilton Phoenix/ Mesa Arizona

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