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“Newly remodeled, Great stay, Great Value”

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BEST WESTERN PLUS Mesa
Ranked #11 of 57 Hotels in Mesa
Certificate of Excellence
Kansas City
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Newly remodeled, Great stay, Great Value”
5 of 5 bubbles Reviewed 27 May 2014

This Best Western is newly remodeled, extremely clean, modern and has a really nice pool/hot tub area. Everything worked perfectly and the rooms were awesome. Front desk people were engaged and friendly. Price was excellent. Decent restaurant/bar right next door. The location is right by the highway, easy to get on and off for travelers like us. The hotel is located in a sort of parking lot mall area, but don't be fooled by its humble surroundings. This is a great hotel for the money - all new!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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344 reviews from our community

Traveller rating
    144
    101
    51
    31
    17
See reviews for
140
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62
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Allen, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2014

Room we stayed in was nice and new. We like it a lot. We've stayed there before and have always had a great experience. Nice staff. We got a really good rate as well. We will stay there again if we are in the area the next time we come out to visit.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Michael H G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 13 May 2014 via mobile

This hotel has not been a Hampton for a while. It has been an independently owned hotel (Jaffotel) for a year, but is currently transitioning to a Best Western Plus. Same address and amenities. Convenient location to US-60, but I would prefer better restaurant options. Starbucks is one mile south on Gilbert Rd.

Stayed May 2014, travelled with family
Helpful?
1 Thank Cheri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 April 2014

I've stayed at this hotel at least 7-8 times over the years and this was by far the worst experience I've ever had, no towels, party in the parking lot, and hair on the shower wall. Will not stay again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Ira L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mountain View, United States
2 reviews
2 of 5 bubbles Reviewed 17 March 2014

This hotel is in the middle of being renovated and changed over to a Best Western, and was NOT ready for visitors in March 2014. Hard to find with no sign. No internet in the rooms, no mini-fridge or microwave (though there was space for them so maybe they are coming). No shampoo or little pads of paper to take notes on - MANY minor annoyances. Breakfast bar not kept stocked.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Catherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, NV
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 26 February 2014

This is an old Hampton Inn that is being refurbished as a new Jaffotel. We had already paid for the room so, even though we were a little put off by the location, we kept an open mind.

There is not yet a new sign on the hotel identifying Jaffotel, so we drove past it several times. The parking lot is shared with a strip mall that includes a restaurant as well as a business for drug and alcohol counseling. We found this very concerning. There is also a sign at the entrance of the parking lot for WIC (I do not know if this is something from the past or for the future). We asked the front desk if the parking lot was safe and we were told they could not guarantee and are not responsible.

We went to check in and the front desk staff were very friendly. Our room was average but comfortable and clean. The furnishings are all new. Our room overlooked the pool. We pulled back the sheers to look out and realized that the pool was so cloudy that you could not see the bottom. Since the pool and hot tub were one of the main reasons we chose this hotel, we went to ask staff about the situation. Staff again were very nice and said they were closed tonight but would be fixed in the morning. After 8 days and 7 nights, the pool and hot tub are STILL out of order. The front desk offered to refund part of our money for the inconvenience but could not when they saw that we booked through Hotwire. We contacted Hotwire directly and were told they do not guarantee their hotels and would not help.

The hotel is still under refurbishment. Workers are polite and as quiet as possible. However, the entire third floor is currently under construction.

There is a free hot and cold continental breakfast each morning. It is very good and the food varies each day.

There is only local television channels and HBO with an option to buy movies. We were surprised because even the most inexpensive motels have cable tv.

The rooms are cleaned daily but we found that the longer we stayed the less they cleaned. Also, bedding was not changed once in the 7 nights we stayed.

The morning of one of our last days we were asked to move our car because they were going to pave the parking lot. We were very thankful to staff for letting us know thinking we had been warned before work began. We were horrified to find they had sprayed tack all around our car and had started paving!! Surely some advance warning to customers would not have been the first order of business and not difficult.

I think this hotel has the ability to succeed or fail. Unfortunately, at this time, I think they are already on the way to failing.

Room Tip: Odd number rooms overlook the pool. Even numbers overlook the strip mall and parking lot.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1Gypsy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
So. Cal.
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

We really enjoyed everything about the hotel except the construction going on and that it sits in the same parking lot as a strip mall. The rooms are completely revamped and have a microwave and refrigerator. The beds were really comfortable. Not too soft but not too firm either, ight in between. The pool is heated to 85 degrees and the Jacuzzi was perfect size if there is more than one family out there. The continental breakfast was better than most we have had. Cheese omelets, bacon, sausage, waffles, bagels, 4 different cereals, assortment of muffins, oatmeal, and fruit. They also have Orange juice, cranberry juice, milk, coffee, tea, and hot chocolate. Now for the bad. If you have a room facing the freeway you really hear the traffic pick up around 6 a.m. but with the a/c running it didnt wake the kids. The hotel is also sitting in a small strip mall which made us have some concern for our belongings in the car. The girl at the desk said they have never had a problem but with a restaurant/bar at one end and a massage parlor at the other end we saw some sketchy looking people in the parking lot. Other than that the location is perfectly located right off the freeway. I would recommend this hotel.

Room Tip: if you are a lite sleeper ask for a room opposite the freeway or on the North side.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tdtdSo_Cal_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Mesa

Property: BEST WESTERN PLUS Mesa
Address: 1563 S Gilbert Rd, Mesa, AZ 85204-6007 (Formerly Hampton Inn Phoenix/Mesa)
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Mesa
#5 Best Value Hotel in Mesa
#7 Romantic Hotel in Mesa
#7 Business Hotel in Mesa
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Mesa 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The BEST WESTERN PLUS Mesa Hotel offers an enticing and well-appointed solution to all of your travel needs. Our spaces and amenities are ideal for travelers that are looking for a home away from home during their stay. With a variety of room types and smart offerings, you are sure to enjoy a rewarding experience, every time. From a free hot breakfast each morning to plush bedding in every room, The BEST WESTERN PLUS Mesa Hotel is perfect for business travel, leisure stays, and everything in between! ... more   less 
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Also Known As:
Hampton Inn Phoenix/Mesa Hotel Mesa
Hampton Inn Mesa
Mesa Hampton Inn
BEST WESTERN PLUS Mesa Arizona

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