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“Great location for Salt River Tubing trip!”

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Holiday Inn Phoenix - Mesa/Chandler
Ranked #25 of 57 Hotels in Mesa
Reviewed 12 August 2014

The hotel was just a few exits south of where we needed to go to tube down the Salt River. The lobby and public areas are nicely updated.

The pool has some issues - peeling plaster, missing tiles and loose ladders.

Room was good overall. Several spots on carpet, but otherwise was clean. Rooms are somewhat updated, but workmanship subpar. All the staff were very friendly.

Ate a restaurant for breakfast our 1st morning there. Kids (age 8 & 11) were not impressed with buffet (kids eat free with paying adult). Ordered an entree for myself and found it is be bland. Ate somewhere else the 2nd morning.

  • Stayed: August 2014, travelled with family
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Thank Queenofc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iris M, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this reviewResponded 14 August 2014

Thank you for taking the time to post your review. We apologize for the shortfalls during your recent stay with us. we constantly strive to provide an environment of comfort and value to our guests, therefore, we sincerely concerned when we fall short of your expectations . We have taken note of your valuable comments and will use these to monitor and improve the quality of service we offer to our guests.
Once again thank you for thoughtful comments and the kind mention of our staff.

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129 - 135 of 274 reviews

Reviewed 9 August 2014

Accomodations at this Holiday Inn were above average in my opinion. I was having a connection problem with the wireless internet and asked to speak with the manager on duty. After speaking with Iris she personally came to my room with another employee. They spent a great deal of time attempting to get my laptop connected. As it turned out the problem was not with their system, but a setting on my computer preventing the connection. What was impressive was their determination to get the problem resolved by calling an expert on phone till resolved. I was thankful and impressed with the service. Iris was helpful and cordial along with the fellow who assisted her.

  • Stayed: July 2014, travelled with friends
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Thank robert026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iris M, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this reviewResponded 12 August 2014

Thank you very much for posting your review, we can't be happier to hear the highlight of your experience . It's great to know that our service and accommodations met your expectations. Here at the Holiday Inn Mesa, we do everything to ensure all of our guests are greatly satisfied throughout their stay, and we appreciate it so much when someone takes the time as you have to tell us when we did it right.
We truly appreciate your comments, we look forward to the opportunity of serving you in the future.

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Reviewed 17 June 2014

We stayed at this property for the awesome hotwire rate of $47.00 a night (summer rate) for my son's baseball tournament. Very nice property. Room was above average in cleanliness and decor. The pool, though we didn't use, it was nice. The lobby was nice and the employees all very friendly. Possibly best of all was location. This property is situated right off the 60 making it convenient for travel within the city. There is an amazing breakfast place within a 5 min walk, Cracker's and Co that we would breakfast at.

  • Stayed: June 2014, travelled with family
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Thank shellyb72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2014

Spent three nights here due to a function in the area but would have left earlier if I wasn't already committed. We stayed in the suite section of the hotel and the rooms were very tired. They were well worn and quite shabby in parts. They only plus was the pool.The pool was a good size and the kids had lots of fun in it. Would definitely stay elsewhere next time.

  • Stayed: May 2014, travelled with family
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Thank Saskville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iris M, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this reviewResponded 12 June 2014

Thank you for your feedback! We are glad to hear that your kids had lots of fun in our beautiful pool.
Here at the Holiday Inn, Mesa we do everything to ensure all of our guest are greatly satisfied throughout their stay, and we sorry to hear your stay was not satisfactory. Our guest are very important to us and while we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Thank you for choosing Holiday Inn.

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Reviewed 28 May 2014

This hotel is above average due to the fantasic pool, and friendly staff. There is not a breakfast provided though so be careful if you wanted that. Would be better if had some updating. My best advice don't look up at your air vent filter, just stay down at the pool :)

Room Tip: great baloncy room
See more room tips
  • Stayed: May 2014, travelled with family
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Thank kimheat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iris M, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this reviewResponded 29 May 2014

thank you so much for letting us know about your recent stay. We are very happy that you had a great time and were able to enjoy our beautiful pool. We truly appreciate all your comments, especially the kind mention of our staff.
Thank your for choosing Holiday Inn Mesa, Az.

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Reviewed 10 May 2014 via mobile

The first room I was in was adequate. Updated and clean, but I could not escape the feel of the 1970s. The hotel was gracious enough to let me check out late, 9 pm as I had a red-eye flight. I moved from the room I had spent the week in because they needed a double (the rooms had double beds). They let me stay in a suite. By suite that means a room with a door to the bathroom that does not open because the toilet was in the way, a tub that did not drain, and no AC. When I was resting before departure, another customer walked in the room! They had given my room that I was literally in to another customer. This is my second poor experience with Holiday Inn. If I was not booked here for work, I would not stay here. On the bright side, the food was gross, but the staff was awesome!

Stayed: May 2014, travelled on business
Thank Segalini09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iris M, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this reviewResponded 14 May 2014

Thank you for taking the time to post your review. We appreciate your comments regarding your recent stay . We want to apologize that we did not exceed your expectations and for the difficulties you experienced on the last day of your stay. The incident that you reported have been addressed and all the necessary actions have been taken to ensure this has been improved.
Once again thank you for comments and sincerely apologize.

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Reviewed 28 April 2014

This hotel just isn't very good. The rooms are OK and the service people try to do their best.

The whole place just seems really run down. The stairwells and elevators are filthy. The pool had around 7 chairs and all of them were old.

There are much better hotels in the area in the same price range.

  • Stayed: April 2014, travelled solo
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Thank james524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iris M, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this reviewResponded 1 May 2014

Thank you for sharing your feedback with us. We do apologize for the shortcomings you experienced during your stay. We strive daily to ensure all of our valued guests are satisfied and leave with a positive experience, unfortunately, we were unable to deliver a great experience to you at this time.
Once again thank you for your thoughtful comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Phoenix - Mesa/Chandler

Address: 1600 S Country Club Dr, Mesa, AZ 85210-6002
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 57 Hotels in Mesa
Price Range: £66 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Phoenix - Mesa/Chandler 3*
Number of rooms: 246
Official Description (provided by the hotel):
Discover the city's best kept secret, the newly renovated Holiday Inn Hotel & Suites-Mesa, Arizona. Ideally situated off US Highway 60, your stay with us will put you directly in the backyard of both Phoenix and Scottsdale. In addition, you'll find yourself simply a stone's throw away from Tempe, Gilbert and Chandler, via either Interstate 10, State Highway 101 or 202.Our neighbors include Boeing, General Dynamics, Caterpillar, Intel, Siemens, Motorola, Empire Southwest, P&H Minepro, Esurance and General Motors, making us the business traveler's hotel of choice! Take advantage of area attractions, such as: Hohokam Stadium (home to the Chicago Cubs Training Camp), Arizona Museum of Natural History and the Mormon Temple.Here for a leisurely vacation? Las Sendas, The Legacy and Ocotillo are just a few of Mesa's premiere golf courses. Shop til you drop, at Fiesta Mall or Mesa Riverwalk. Take in dinner or a show at Rockin R Ranch, Broadway Palms Dinner Theater or downtown Mesa's very own Mesa Arts Center.No matter how you choose to spend your day, you can 'rest assured' the newly renovated Holiday Inn Hotel & Suites is the place you'll want to return to, each evening. Take a dip in Mesa's largest outdoor pool with waterfall. Enjoy American and Asian/Mexican Fusion cuisine, in Redstone Grill or dive into one of our espresso-colored Thomasville Furniture chairs and indulge in a cocktail of your choice. Make it Mesa-make it Holiday Inn Hotel & Suites! ... more   less 
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Also Known As:
Holiday Inn Phoenix - Mesa/Chandler Hotel Mesa
Holiday Inn Mesa
Mesa Holiday Inn
Holiday Inn Phoenix - Mesa/Chandler Arizona

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