checkout. I had requested a late checkout and Jordyn kindly set up a 2 pm check out the night before I checked out. I was moving my final load of baggage out to my car at approximately 12 noon when I realized my room key would not allow me back in. I knocked on the door and a man who was later identified by the front desk as "Jake" opened the door and told me my key had expired and I would need to go to the front desk, show ID and have it rekeyed. I explained to him that I am legally disabled with a severly arthritic ankle , offered my ID and asked him to verify my identity with the front desk to save me the walk to the front of the property. He refused and told me he could do nothing even though he had a walkie talkie. I shook my head in disbelief as I have never been treated as such at a Marriott when a key wasn't working. A quick call to the front desk after verifying my ID would have saved time and many steps for me. I gave up and went to the front and told the front desk clerk what had happened and she apologized for the way it was handled. I asked for his name as I have written Marriott Guest Relations as well. I had a wonderful stay in Mesa and the front desk staff(Jordyn, Hurley and Zuleika) were wonderful. Marriott needs to apprise this individual of guest relations procedures and consider terminating him if he continues to treat guests as such. I have cancelled 2 upcoming reservations at this property and will not be staying again until I am assured this problem is resolved and an apology from mgmt offered.
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- Also Known As:
- Residence Inn Phoenix Mesa Hotel Mesa
- Residence Inn Mesa
- Mesa Residence Inn
- Residence Inn Phoenix Mesa Arizona