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“They copy your license and credit card!”

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Super 8 Phoenix/Mesa/Gilbert Road
Ranked #34 of 57 Hotels in Mesa
Reviewed 8 July 2014

Average hotel affordable in summer (off season). Biggest problem: Copying my credit card and driver license to "hold it on file in case of incidental charges." My credit card was swiped upon arrival, as usual, and my driver license reviewed to confirm I am who I claim to be, but then, the desk clerk COPIED both "in case there are additional charges." I have never, ever had any other hotel I've stayed at do that, including various Marriott chain hotels and the Biltmore in Phoenix, or any hotel in Laughlin or Las Vegas. In this day and age of rampant identity theft, copying original sources of personal information like credit cards and driver licenses is just opening the door for the opportunity.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8mesa, General Manager at Super 8 Phoenix/Mesa/Gilbert Road, responded to this reviewResponded 15 July 2014

All Wyndham Hotels are individually owned and operated. This may not happen at every hotel that you go to, but we are required by the City of Mesa to have a copy of driver's license of all guests registered at the hotel. We also require a copy of the credit card in case in case there are cases in which credit card charges are disputed by guests. We have to able to show proof to the credit card processor that the guest did indeed stay at our hotel. We can see how it may be an inconvenience for you as identity theft is very common in present day, but it is to our hope that this will not deter you from staying with us again in the future.

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Reviews (328)
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186 - 192 of 328 reviews

Reviewed 29 June 2014

I needed to be in Mesa for a few days and decided to use my reward points. This hotel had a good rating and was close to where I needed.

The hotel is next to US 60. It is a little tricky to find as the sign is set back from the road.

Housekeeping of common areas needs to be improved. Elevator carpet is filthy. Hallways need swept. The room was okay, clean but not still needed a wipe down. Linens are old, stained and almost thread bare. The desk is too high to use comfortably. You can hear your neighbors through the walls. The AC drowns out most noise, but you have to listen to the AC all the time.

I would not stay here again.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8mesa, General Manager at Super 8 Phoenix/Mesa/Gilbert Road, responded to this reviewResponded 15 July 2014

Thank you for taking the time out of your schedule to complete a review of our hotel. We appreciate your comments and apologize for any inconveniences during your stay with us. We will do everything we can to resolve the issues of concern. We do hope you try us again when staying in the area in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Timothy B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
super8mesa, General Manager at Super 8 Phoenix/Mesa/Gilbert Road, responded to this reviewResponded 12 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 June 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
1  Thank Patricia H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
super8mesa, General Manager at Super 8 Phoenix/Mesa/Gilbert Road, responded to this reviewResponded 12 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 May 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
1  Thank Sarah C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
super8mesa, General Manager at Super 8 Phoenix/Mesa/Gilbert Road, responded to this reviewResponded 12 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 May 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Carl T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
super8mesa, General Manager at Super 8 Phoenix/Mesa/Gilbert Road, responded to this reviewResponded 12 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 May 2014

First thing I noticed was the carpet was noticibly dirty as blue carpet with gray dirt embedded in the nap. The plumbing was so slow it took 5 minutes to drain both from sink and the water was 2 inches deep in the tub before my shower was over and then another 5 minutes to drain.
The bed was comfortable, other amenities satisfactory but given choices, I won't stay there again.

  • Stayed: May 2014, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank KatheB_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8mesa, General Manager at Super 8 Phoenix/Mesa/Gilbert Road, responded to this reviewResponded 12 June 2014

Thank you for taking the time out of your schedule to complete a review of our hotel. We appreciate your comments and apologize for any inconveniences during your stay with us. We will do everything we can to resolve the issues of concern. We do hope you try us again when staying in the area in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Phoenix/Mesa/Gilbert Road

Address: 1550 S Gilbert Rd, Mesa, AZ 85204-6008
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 57 Hotels in Mesa
Price Range: £45 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Phoenix/Mesa/Gilbert Road 2*
Number of rooms: 72
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Also Known As:
Super 8 Mesa / Gilbert Hotel Mesa
Super Eight Mesa
Mesa Super Eight
Mesa Super 8
Super 8 Phoenix/Mesa/Gilbert Road Arizona

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