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“The Manager does't have any idea what customer satisfaction means. He just want to get money out of you.”
Review of Farallon Hotel

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Farallon Hotel
Ranked #5 of 5 Hotels in Caviahue
Reviewed 8 July 2013

Freezing rooms. Cold pool. Jacuzzi???. The sauna is a room with warm stones. The whole hotel is old and been fixed many times. Its close to the sky resort. But you have to go there walking beacouse the owner doesnt want to give you a ride, even if he is on the way. DO NOT rent sky in the hotel. They are super old and expensive. Go to the resort it self. I will never be back as long as the managment still the same. Looking forward to stay in the hotel under construction acroos tge street. The people working in the hotel are nice and want to do tge best. But they dont even have bandaids. Or copies of the rooms keys.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank SebastianRivas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FarallonCaviahue, Owner at Farallon Hotel, responded to this reviewResponded 24 October 2013

Mr. Sebastian Rivas
We were very surprised to read your first opionion in Tripadvisor in such terms, as during your stay we haven´t heard any complaint from you. In that case we would have make our best effort to meet your expectatives.
Our rooms are not freezing, the central heating is working all Winter long, its is a fact that we are at 1,780 meters above sea level and in the middle of the Cordillera de los Andes so we keep the hotel as warm as posible from June to the end of September. The same with the indoor swimming pool, it is very warm too. The sauna is a room with warm stones and the temperature is between 80°-90° as it must be.
Our hotel is 20 years old and next year will be 21, but it is well kept.
The distance between the hotel and the ski resort is 150 meters, you can go walking or by car if you don´t want to walk. We can´t take to the slopes 200 people by day.
Our rental prices are 1/3 of the ski lift prices and cheaper tan the ones in the lifts.
The managment is and will be the same for many years, and is a pity that you haven´t enjoyed, as you write, your stay when so many people has enjoyed their stay in our hotel for so many years and keep coming year after year!!
And we do have bandaids and copies of keys!!
For any further reviews please keep in touch,

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Reviews (55)
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2 - 8 of 55 reviews

Reviewed 1 week ago
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Stayed: September 2017, travelled as a couple
Thank cmarino2017
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Reviewed 4 weeks ago via mobile
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Stayed: August 2017, travelled with family
Thank Maximiliano1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile
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Stayed: August 2017, travelled with family
1  Thank aguerobz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile
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Stayed: July 2017, travelled with family
Thank godelca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile
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Stayed: July 2017, travelled with family
Thank Leandro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2017
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  • Stayed: February 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank CarlosAD2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Farallon Hotel

Address: | Base Cerro, Caviahue 8349, Argentina
Region: Argentina > Patagonia > Province of Neuquen > Caviahue
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 5 Hotels in Caviahue
Price Range: £132 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Farallon Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
MOUNTAIN RESORT WITH WELLNESS CENTER NEAR THE SLOPES AND SKI LIFTS CAVIAHUE SKI CENTER SKI IN SKI OUT (SEASONAL) WELLNESS CENTER 1.300 sq feet - HEATED POOL ... more   less 
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