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“5-stars for customer experience”

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Altuen Hotel Suites&Spa
Certificate of Excellence
Reviewed 26 January 2013

If you want the B&B experience to include fabulous owners, this is definitely a place to stay. The owners are kind and very interested in making your experience in Bariloche as good as possible. They gave great recommendations for restaurants and activities and helped us book when needed. They also assisted in getting us bus passes which were nice to have; however, the hotel is well located so we often stayed within walking distance.

Our room was on the upper level and faced the lake, and the views were stunning. The hotel is very simple, but very nice and incredibly clean and safe.

  • Stayed: November 2012, travelled as a couple
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Thank Christi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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90 - 96 of 630 reviews

Reviewed 17 December 2012

The views from the lakeside rooms are breathtaking. The hotel is spotlessly clean. The floor tiles, towels, and sheets are all brilliant white. The indoor hot tub is large. The grounds were landscaped thoughtfully with very lovely flowers. Although all of the rooms were nice, I recommend the rooms with the lakeside view because they have a deck. You can sit outside with coffee in the morning and enjoy the scenery before going out, or star gaze at night with a lovely glass of wine. The hotel is not on the main strip, but instead is in a more scenic and quieter area of Bariloche. Although renting a car is possible, it was easy to get anywhere by taxi, city bus, or tour bus. Several places were within walking distance of the hotel as well. Every morning we woke up to the smell of bread baking, which Paula and Luis served at breakfast along with homemade jam, eggs, and croissants. The coffee is fantastic. Paula and Luis are very accommodating. They are well connected in Bariloche and can arrange for any meal (including reservations or carry out) and absolutely any excursion. They are genuinely warm, friendly, and honest. You will not be disappointed.

Room Tip: Lakeside rooms have a better view and a deck.
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  • Stayed: December 2012, travelled with friends
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Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2012

My wife and I stayed at the Altuen Spa Hotel on a honeymoon trip around Argentina. We both were in awe of this place from the second we walked through the door.

The view from the hotel lobby and dining area was out of this world, overlooking the lake and mountains -- we also had a lake view room with a balcony, phenomenal for watching the sunsets or just kicking back and reading a book. We also booked (free) a slot in the huge hot tub, which also had a great view of the scenery, to unwind after a long day's dusty trekking the following day.

Second, the welcome. Luis and Paula welcomed us with big smiles and hugs -- it felt more like a family gathering than checking-in at a hotel! Right from the start they were courteous, chatty, helpful, with nothing being too much trouble. They drew maps for us for hikes, gave us excellent restaurant recommendations, and gave us bus tickets to get into town. And ALWAYS smiling, always cheerful, no matter how many annoying questions we threw at them or whatever time of day or night. When we left, they gave us a lovely little bottle of wine as a thank you gift also!

Location-wise, Altuen is about 7.5km out of Bariloche on the main road to the gorgeous Circuito Chico drive in the National Park. We would probably recommend renting a car, unless you want to do everything by tours, but the bus goes from right outside the hotel into town if you don't fancy the hassle of driving and parking or want a couple of drinks. Or, there are many restaurants within walking distance if you prefer.

If there is one negative, it's that the walls are quite thin and it's a bit noisy. We could hear our neighbours' children quite at various times of day and night, and also possible to hear conversations going on at reception from our room.

A few tips on good things to do:

Activities:
- Spend a day driving the Circuito Chico (about 60km) -- get out and view the great scenery, climb a couple of the peaks along the way.
- Drive to Lago Gutierrez and you can do a walk to the beach, about 7.5km each way. You can go further and climb the peak nearby as well (can't remember the name).

Restaurants:
- El Boliche del Alberto -- there are several branches each specialising in different things I think. Try the parrilla in downtown Bariloche -- it is the BEST STEAK WE HAD IN ALL OF ARGENTINA.
- Alto el Fuego -- great Patagonian lamb, lovely ambience, wine served in cool pinguinos
- Round this off with some chocolate or ice cream at Rapa Nui

Room Tip: Lake view definitely worth it, perhaps a room further from reception will be less noisy.
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  • Stayed: November 2012, travelled as a couple
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1  Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2012

Paula and Luis warmly welcomed us with a drink and nice words when we arrived. They where happy to help us with anything; making restaurant reservations, proposing and help planning things to do... The view from our room was beautiful and the location (not in the centre, though on the main road) was actually perfect as it was relatively quiet and since we had rented a car, everything was very easy to reach.

  • Stayed: November 2012, travelled as a couple
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Thank Dominique H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2012

Paula and Luis made us feel incredibly welcome at this very well located small hotel in Bariloche. They both took great care and attention to help us get the best from Bariloche, providing bus tickets, arranging car rental, booking restaurants and trips. On my boyfriend's birthday they very kindly gave him wine and a small cake, and they really sincerely do their utmost to ensure everyone has a great stay in Bariloche. Thankyou Paula and Luis for taking such good care of us!

Room Tip: Downstairs rooms may not have the lake view but you shouldn't spend too much time inside when th...
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  • Stayed: September 2012, travelled as a couple
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1  Thank MelanieCLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2012

I was very impressed by this inexpensive charming hotel. The service is definitely a plus - very personal and friendly. Luis and Paula (the couple who own the hotel) are extremely kind and customer oriented. They've shown a genuine interest in making sure our stay would be a great experience from all perspectives, besides taking care of our stay, they helped plan our time at Bariloche (where to go, eat, etc) making excellent recommendations.
We picked a room with a balcony facing the Nahuel-Huapi lake - highly recommended.

Room Tip: We picked a room with a balcony facing the Nahuel-Huapi lake (highly recommended).
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  • Stayed: June 2012, travelled as a couple
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Thank Carlon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

This is a charming little hotel....managed by a very warm & caring couple, Paula & Luis.
The Views are beautiful . I loved spending time on the balcony overlooking the Nahuel-Huapi lake.
Paula & Luis add a personal touch to everything. The freshly baked bread at breakfast was delectable! The rooms are very tidy and cosy.
Paula & luis were very helpful in suggesting itineraries and booking excursions..they also suggested restaurants serving great food walking distance from the hotel.
Overall our stay was wonderful..I would definitely recommend this impressive little hotel.

  • Stayed: April 2012, travelled with friends
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Thank Shala S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Altuen Hotel Suites&Spa

Address: Avenida Exequiel Bustillo 7625, San Carlos de Bariloche R8402AEK, Argentina
Region: Argentina > Patagonia > Province of Rio Negro > San Carlos de Bariloche
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 131 Hotels in San Carlos de Bariloche
Price Range: £68 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Altuen Hotel Suites&Spa 3.5*
Number of rooms: 8
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