We were not staying at the hotel but came for afternoon tea. When i called to make a booking it took me 3 attempts to actually book which meant i dialled 3 times and had to speak to 3 different people to eventually book.
We arrived and the hotel looked wonderful and the views are out if this world. We asked to have a drink outside as the weather was really nice. It took us about 10minutes of waving at 3 different waiters to finally get a drink.
We then went back into tge hotel to ask where the high tea was being held and every waiter seem to just ignore us. I think because they couldnt speak english and so tried to avoid us rather than finding some that could help. After arkwardly hovering in the lobby bar my husband decided to go ti reception for help.
We finally were seated and the afternoon did not disappoint. If was definitely worth the.money.
We walked around the grounds which were beautiful and admired the views.
On leaving the hotel i needed to use the bathroom. Both of the ladies bathrooms were locked. I asked a security guy who then took me to the gym toilets which were also locked. A worker from the gym notified the security guy that there was no water. I couldnt believe i was in a 5* hotel and they had no water. I got so irritated as the 2 gentleman started to laugh. May i just add that this hotel in part of the Leading Hotels of the World and definitely dont expect to have staff acting in such a manner in front of guests.
Luckily a lady member of staff came to my rescue and i had to walk all the way to the new part of the building to use the bathroom.
I think if i was staying and paying the kind of money a leading hotel of the world charges i would be very upset with the poor service sbown by their staff.
The only thing that saved the afternoon were the stunning views and outstanding afternoon tea.
- Official Description (provided by the hotel):
- Surrounded by the Cerro Lopez and Tronador mountain peaks and the Moreno and Nahuel Huapi lakes, the Hotel has a 15-hectare park, including the 18-hole golf course, the marina, beach, solarium, heated indoor and outdoor vanishing edge swimming-pools, Spa and Healthclub with sauna, Fitness Center and other leisure activities.The Hotel has two wings: Ala Bustillo and Lago Moreno wings. The first wing has 162 rooms, 11 studios and 12 suites overlooking the Moreno and Nahuel Huapi lakes and the Cerro López mountain peak. The Lago Moreno wing has 43 deluxe studios and suites: 23 Deluxe Moreno Lake Studios, 17 Deluxe Moreno Lake Suites, 2 Deluxe Master Moreno Lake Suites, and 1 Deluxe Royal Moreno Lake Suite.Llao Llao has five restaurants. Guests can enjoy a wide variety of dishes, from International Cuisine to our top level traditional food, such as the popular "Llao Llao Tea" which is served overlooking the spectacular view of the Hotel gardens and the breathtaking Nahuel Huapi Lake. ... more less
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- Also Known As:
- Llao Llao Hotel And Resort, Golf San Carlos De Bariloche
- Llao Hotel