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“No hotel forbids you to see it from inside, but this one”

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Llao Llao Hotel and Resort, Golf-Spa
Certificate of Excellence
Reviewed 12 October 2013

I invite you reader, to take a look at all my reviews, feel free. I have been all over US, Argentina and most of Europe. I have not stayed at the most expensive hotels in those locations, but I have visited them to take pics from inside, without anyone -guests or staff- minding or taking any exception. Well, this one is different. It seems like they think they belong to a different country, one where no one without paying can even set one foot on it.
I went twice. The first time security (they looked more like a government agency than a hotel) told me and others arriving, that no one but guests could get in, not even to take a couple of pictures, since there was a conference and it was not allowed that day. Ok, so I came back on the weekend. Other guys in security told me that only guided tours (? - I still don´t know which tour, have not found one) were allowed, and that, since they had a 60% of occupancy (I mean - really?) no other people could get in -again SIXTY-.
That was when it was clear for me that these people think they don´t belong to a democratic country in 2013, but to a landlord in the middle ages. A pity. The place is beautiful, and the pics from outside were great. However, a lousy management can make such a beautiful place look like an image from other times. No one knows who the next guests could be; such a disappointing way of handling the tourism. Awful.

Stayed: October 2013, travelled solo
6  Thank Katris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this reviewResponded 12 November 2013

Katris! We feel so embarrased by reading your review! Of course we are very sorry for not having made you feel welcome. Our deepest apologies.
We want to thank you for your time and for telling your experience, as we take the opportunity to explain (not excuses, simply an explanation) of the enormous challenge that implies being Llao Llao, and at the same time not being able to welcome, at given times- those travelers who want to know us.
Llao Llao was built in 1938, caught fire in 1939 and reopened in 1940. This 2013 is our 75th.Anniversary.
We are very proud of our history. And we love to share it.
At the same time, the privacy of our guests is a commandement. A priority, as they trust us and is our duty to keep it.
So, we found a chance to allow transient travelers to visit and know us, at the same time keeping the privacy of our guests secure.
Guided tours that take place every Wednesday, phone reservations needed. Maximum 10 visitors, free of charge, and our pleasure. As we have the chance to show and tell the stories kept in every corner.
It happens that in given opportunities, the Hotel hosts private events, and not even the Guided Tours take place.
We must apologize for the communication flaw. You should have been informed. And the speech of the Security Agent was most unfortunate. In both cases.
We love to share Llao Llao with everyone. We are happy and proud to show it.
This forgettable episode that heppened to you is our mistake. We feel really sorry. We want you to know that there was no intention whatsoever of dissapointing you or making you feel not welcome. It is our responsibility having staff appropriately trained to inform and communicate with the proper courtesy . We failed.
Again, our apologies.

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321 - 327 of 2,243 reviews

Reviewed 3 October 2013

Absolutely gorgeous setting on the lake. Beautiful sunrises over the lake and surrounding mountains, What you wish the old time luxury resorts in the states would look like and offer.
We were on a prepaid tour but after seeing the totally relaxed and happy faces emerging from the spa I wish I had taken a day to indulge myself. The restaurants are fine--only had breakfast and a light meal here. Overall a great self-contained resort. The only drawback is the distance from Bariloche with its wider choice of dining and shopping. I was so looking forward to the chocolate!

  • Stayed: February 2013, travelled with friends
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Thank Foodies2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this reviewResponded 7 October 2013

Foodies2010 We are very grateful for your kind review! Oh yes, the landscape is simply breathtaking. And the vision of the pioneers who decided this was the very spot to build one of the most iconic luxury resorts of our country is admirable. 75 years later, we thank them every day.
Next time you have to indulge no guilt accepted! And as of the distance to downtown...benefit is so much higher than cost...only 40 minutes, and the scenery takes your breath away...! Thank you again for choosing Llao Llao!

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Reviewed 25 September 2013

A very romantic get away!!!! The grounds are breath-taking. One of the most spectacular views I have ever seen. Our room was luxurious and we were greeted with complimentary champagne and chocolates. An extremely nice touch. The restaurants were all very, very good. And our entire stay was top notch!! Definitely 5 stars!

  • Stayed: March 2013, travelled as a couple
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1  Thank Minneapple5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this reviewResponded 30 September 2013

Minneapple5 Delighted to read your review. Thank you so very much!!It is what we strive for: being part of your great memories in life! If we achieved it, we are happy to have been your host in this paradise-on-earth. Thank you for choosing us!!

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Reviewed 23 September 2013

Try the yoga and pilates classes, great teachers!
The breakfast is fantastic! But for other meals, the restaurant is very expensive in relation to what they serve.
We couldn't get out of the pools! owesome view and great jacuzzi!

Room Tip: We were on our honeymoon and they gave us a room upgrade. We had the view of the mountains and the l...
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  • Stayed: August 2013, travelled as a couple
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Thank Cristina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this reviewResponded 24 September 2013

Cristina A Thank you for choosing us for your honeymoon!! Our privilege to host you, and be a memory for your lifetime! Thank you also for your recommendations. As of the restaurant pricing, we are forwarding your opinion to our F&B Manager for his review. And hope your next time with us you will find our proposals are worth their price. We'll be waiting for you soon!

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Reviewed 17 September 2013

My wife and I had a spectacular experience in Llao Llao Hotel. Everything was absolutely perfect.

The quality and attention with guest was observed even before our arrival. We were celebrating our 5th weeding anniversary. The Hotel gave us a delicate and delicious gift.

The pictures in Llao Llao site can't express all the splendor of its landscape. It is absolutely amazing. And the exterior architecture is elegant and majestic. I couldn't say anything different from this about the interior. Warm, cozy, beautiful and luxury with wooden decoration.

All the staff team was very very polite and and ready to help. I had a problem with my door room and in five minutes it was resolved.

We have chosen a standard room, mainly because the cost. It has a good size, safe box, very comfortable bed and pillows, perfect cleaned, twice per day !!! September 7th is our Independence Day and Llao Llao gave us a letter with our national anthem and small chocolates. It was a special touch.

The breakfast was worth of a king. Everything was delicious. All fruits, cereals, patisserie and breads were delicious. And the astonishing view of the lake and mountain was the perfect match. One word: unforgettable. I couldn't say less about the tea buffet. My wife ate a giant burger, the most delicious burger she have ever eaten.

There are a lot of things to do. A golf course, swimming pool, spa, a beautiful garden to walk and take great pictures, among other things. During winter, they offer a transfer to Cerro Cathedral.

Everything was perfect from the moment we did our check-in to the unhappy moment we had to say goodbye. Llao Llao deserves its five-stars.

Flávio Lima

  • Stayed: September 2013, travelled as a couple
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1  Thank Flavio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this reviewResponded 19 September 2013

Flavio! So much to thank you! Firstly, your choosing Llao Llao to celebrate yor 5th.Anniversary! And for your denerous words about your stay! Also thank you very much for appreciating the details. Details make the difference. And we love to surprise our guests with those small treats that are...unforgettable! As of the location, is a nature gift. Indoors, the style, our identity. Thanks again for enjoying, thanks for allowing us to pamper you. Welcome again, always!

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Reviewed 17 September 2013

My fiance and I had a great time staying at the Llao Llao hotel. If you are going to Bariloche, make sure to go there! We didn't have dinner there but we ate breakfast each day and had high tea as well. It was absolutely wonderful. You do not need a car if you stay there, you can take the remise taxis or the bus for 11 pesos. If you get into town on a sunday you will not be able to buy a bus pass at the bus stop but will have to go to the supermarket or a convenience store. The pool is incredible, we had an amazing time. It is expensive, but totally worth it. We stayed in a less expensive hotel in town for one night to be able to afford to stay here for two nights!

  • Stayed: September 2013, travelled as a couple
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Thank CharbKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this reviewResponded 19 September 2013

CharbKM We are so glad you have had a great time with us. Great move of yours to stay somewhere else for one night...we bet you did not regret the decision!!!! Thank you for your review. We know you are a discerning traveler...it makes even prouder...as more comitted to keep up with quality. Thank you!

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Reviewed 3 September 2013

I was lucky enough to visit the Llao Llao resort twice in the past few years, and what an incredible, old world charm it has! Unbelievable food. I stayed in the newer section both times and could see deep in to Chile. Highly recommended!

  • Stayed: October 2012, travelled with friends
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Thank Lowpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LlaoLlaoHotel, Public Relations Manager at Llao Llao Hotel and Resort, Golf-Spa, responded to this reviewResponded 4 September 2013

Lowpro It was our pleasure having you with us! Thank you for your words...we loved your description...and being your host was a privilege! May your luck last forever!

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Additional Information about Llao Llao Hotel and Resort, Golf-Spa

Address: Av. Ezequiel Bustillo km 25, San Carlos de Bariloche R8409ALN, Argentina
Region: Argentina > Patagonia > Province of Rio Negro > San Carlos de Bariloche
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Carlos de Bariloche
#3 Luxury Hotel in San Carlos de Bariloche
#3 Spa Hotel in San Carlos de Bariloche
#5 Romantic Hotel in San Carlos de Bariloche
#7 Family Hotel in San Carlos de Bariloche
Price Range: £186 - £451 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Llao Llao Hotel and Resort, Golf-Spa 5*
Number of rooms: 205
Official Description (provided by the hotel):
Surrounded by the Cerro Lopez and Tronador mountain peaks and the Moreno and Nahuel Huapi lakes, the Hotel has a 15-hectare park, including the 18-hole golf course, the marina, beach, solarium, heated indoor and outdoor vanishing edge swimming-pools, Spa and Healthclub with sauna, Fitness Center and other leisure activities.The Hotel has two wings: Ala Bustillo and Lago Moreno wings. The first wing has 162 rooms, 11 studios and 12 suites overlooking the Moreno and Nahuel Huapi lakes and the Cerro López mountain peak. The Lago Moreno wing has 43 deluxe studios and suites: 23 Deluxe Moreno Lake Studios, 17 Deluxe Moreno Lake Suites, 2 Deluxe Master Moreno Lake Suites, and 1 Deluxe Royal Moreno Lake Suite.Llao Llao has five restaurants. Guests can enjoy a wide variety of dishes, from International Cuisine to our top level traditional food, such as the popular "Llao Llao Tea" which is served overlooking the spectacular view of the Hotel gardens and the breathtaking Nahuel Huapi Lake. ... more   less 
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Also Known As:
Llao Llao Hotel And Resort, Golf San Carlos De Bariloche
Llao Hotel

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