We stayed 3 nights at this hotel. We loved the location. It's right in the center of downtown Bariloche, at the corner of Morales and Neumeyer and 1 block walk to the main drag... Perito Moreno, where all the shops and restaurants are. Since we did not have a car, this was perfect for us.
Service is just adequate. For instance, there was no one to help with the bags when we arrived and this is significant because you have to climb a flight of steps to get from the street to the hotel lobby, so the help would have been greatly appreciated. Also, when we asked questions (what restaurants etc.,), the person manning the front desk (there is no concierge) was generally polite but in most cases barely helpful. For instance, we asked for directions to a restaurant, and if we had followed directions, we would have gotten lost. We asked for assistance with the temperature in our room and, as you will see later, despite a polite response, nothing was done about the situation, so we basically could not sleep comfortably for most of the time we were there.
What's more, the hotel has seen better days. Overall it is in need of a remodeling and deep cleaning. The furniture in the lobby could use some updating especially this one previously white leather sofa that is grey and tattered from use (or inadequate cleaning). The room we stayed in was small and shabby. You could barely turn around in the room and there was a layer of dust on the night stands. What's more, we found discarded wrappers etc., (presumably from previous guests) under the bed. Bathroom was small, cramped and barely acceptable...generally kind of yuk, to be honest! Finally, there is no way to control the temperature in your room. When we were there in October, the heater was on full blast. Asking the front desk bought us no relief so we tried opening our windows at night but this just resulted in sleepless nights. The hotel is right near the main drag, as I said, so with windows open, all you heard throughout the night was horns blaring and drunk high school students singing. There are no screens on the windows so you are basically letting the bugs in as well.
Bottom line then, if you don't care about the quality of your room or service, then this hotel offers great location. If you want somewhere comfortable to stay, look elsewhere. After we got accustom to the city, it seemed like all the nicer properties were just outside of town, which is an inconvenience but there is regular bus service, so if we had known, we would probably have stayed somewhere nicer outside of town and rode in on the bus as needed.
Hope this helps.
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