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Alto Calafate Hotel Patagonico
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Reviews (1,158)
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565
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109 - 114 of 1,158 reviews
Reviewed 3 May 2014

This was a beautiful hotel, decorated in true Argentinian style. We had a great dinner here on one of the nights of our stay. It had a great vista at the outskirts of El Calafate, and had a free transfer to town, which was handy as taxis are quite expensive in this town. There are 2 beautiful swimming pools, and a gym, and we enjoyed treatments in the spa after a morning rock climbing and rappelling with Enjoy! Calafate. Staff were helpful with any of our queries and helped us confirm booking for excursions.

Room Tip: We enjoyed a lake view, in a very comfortable standard double room
  • Stayed: April 2014, travelled as a couple
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Thank TheDewhursts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this reviewResponded 12 May 2014

Dear Guest,

Thanks for your review, it helps us to improve our services!!

Have a nice day

Sincerely
Natalia R.Palacios
e-commerce
Alto Calafate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

One of the best hotels in the area, loved the ambiance, very good breakfast buffet. Hotel shuttle will take you downtown since is a bit out of the way. Rooms are very spacious and staff is very helpful. Would love to go back.

  • Stayed: November 2013, travelled with friends
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1  Thank nlitli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this reviewResponded 12 May 2014
Google Translation

Estimado Viajero,
Agradecemos sinceramente el haber compartido tan amables comentarios con el resto de la comunidad de viajeros de TripAdvisor.

Esperamos su visita en su próximo viaje a El Calafate

Saludos cordiales
Natalia R.Palacios
Depto. e-commerce

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Reviewed 19 February 2014

We booked this hotel through Imagine Latin America - IMA were well informed about what the hotel offered and organised easy transfers from the airport to hotel and then to the excursions we had booked through them.

This hotel was comfortable and we were fortunate enough to have a room with a lake view - stunning!

It is out of town although there is a shuttle service to and from the centre, however if you don't get your space booked at the front desk before trying to get on, you simply won't get on. My husband and I walked to and from town most times to avoid the waiting around for the bus and it wasn't too bad, only about 30minute walk, although not the prettiest walk.

The hotel was lovely and warm - I had read a few reviews before we went saying it was cold, but we didn't think so. The front desk staff were very friendly and efficient.

Room Tip: Ask for one with a lake view - it is stunning, especially in the morning as the sun rises.
  • Stayed: January 2014, travelled as a couple
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1  Thank M_C46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this reviewResponded 24 February 2014

Dear traveler,
Thank you very much for your nice comments. Hope to receive you again soon!

Have a nice day
Natalia R.Palacios
e-commerce department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

The hotel itself is pretty nice. The lobby is very nice with wood and a home hearth type fireplace and nice big leather couches. The restaurant had the best food we ate in two trips to El Calafate. The hotel rooms were like a nice Motel 6 - but they had great showers. Great view. Fun little pool. Good shuttle service.

Now for the very bad. I booked on booking.com and then I paid, in cash, at checkout. Thankfully I got and kept my receipt. So I check my credit card statement and notice that four days AFTER I paid in full in cash they charged my american credit card $943.29 in US dollars. I found my receipt and called them to advise of the problem. They asked me to send the copies of the hotel receipt I paid in cash and the credit card receipt. I scanned and emailed the copies. They reviewed the matter and admitted their mistake and advised me they would be crediting my credit card the amount they should not have charged me. No problem, we all make mistakes.

Then the problems began AGAIN: (1) When I saw my "credit" it was actually in Argentine pesos. They wrongfully charged me in US dollars but refunded or "credited" my card in Argentine pesos. (2) next, the amount of Argentine pesos was NOT ENOUGH to credit the $943.29 they had admitted to wrongfully charging me.

So not only did they not refund me in US dollars for a wrongful charge made in US dollars, but they tried to short change me by making the credit in pesos and then not refunding enough money in pesos. Dishonest and deceitful.

Do NOT give them your credit card. If you already gave them your credit card, check out the amount and make sure they charged you the correct amount and that they only charged you once. Also, KEEP your receipts. Your credit card company will need them so you can prove you already paid.

I gave this hotel ample opportunity to fix this problem and they tried to take advantage - twice.

I will not stay there again and I strongly recommend you do NOT stay there. They are dishonest and will rip you off. This has been a nightmare dealing with this credit card issue. Not worth it. But for their dishonesty and the headache it has caused me I would have recommended this hotel.

  • Stayed: January 2014, travelled with family
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6  Thank MitterNixy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this reviewResponded 24 February 2014

Dear Guest,


We sincerely regret what happened and we beg apologises, the Hotel has reviewed your complaint and has made the refund to your credit card. Unfortunately this was due to a difference of exchange.

For futher information, please contact us




Sincerely
Natalia R.Palacios
e-commerce
Alto Calafate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

This hotel has been reccomended by an agency to us and we were NOT dissapointed. Overlooking the town of El Calafate, the Lago Argentino and a snow covered mountains, it gives You all You need after a day spent at the nearby glaciers. Each of the evenings spend there, we sat at the lobby, watching the beautiful light of Patagonian sunset. Frienly staff. Shuttle to and from the town. A "classic hotel feeling"

Stayed: February 2014, travelled as a couple
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltoCalafate, Depto.e-commerce at Alto Calafate Hotel Patagonico, responded to this reviewResponded 18 February 2014

Dear traveler,

Thank you very much for your nice review.

Hope you can stay again with us!

Best regards.

Have a nice day
Natalia R.Palacios
e-commerce department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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