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All reviews every hour in town free shuttle lake view ice trekking wonderful stay the bus tour
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Reviewed 25 January 2018 via mobile

This location is not near the town center as you probably have already read. The metered taxi from the center of town took 12 minutes but 230 ARS while the hotel told us it would be 150 ARS, because I think it'll require them to call you one with fixed rate.

Today I arrived from El Chalten, and because this hotel is far, the bus wouldn't drop us off at the hotel. It cost 500 ARS and 3 hours to come here and 230 ARS and 12 minutes to get to the hotel. Beforehand (bur after the non-refundable booking, unfortunately), I had emailed the hotel regarding the free shuttle. As responsive as they were, it didn't help much. They wouldn't allow luggages to be on the free shuttle bus.

After all the scrambling to get a taxi from the town center with our luggages, where we had to ask a shop to kindly help us and call one as there weren't many to be found and flagged down.

After 4 hours of traveling and inconvenience, the disappointment continued. The room, was tired and dated, as you can tell by the 20 inch tube (CRT) TV, the old wood paneling and popcorn walls. The bathroom, however, was renovated nicely. This place is lacking in upkeep, the decor look like it's still in the 1970. The lake view was not impressive. One great thing was that staff were really friendly. They were simply wonderful and eager to help.

Why did I pick this hotel? I guess it was this one review that said you would be the last to be picked up by the ice trekking tour so you would be able to sleep longer. But it turned out we were the first to be picked up at 7:05am with the small mini bus and then transfer to the big tour bus in the town center. And that this hotel has a very high rating on TripAdvisor.

At the least, the hotel can arrange a taxi for you to the airport for 450 ARS. As oppose to what I found in town with the cheapest bus option of 150 ARS per person.

All and all, I think it's a fine place if you have a car, otherwise I'd avoid it. I regret it so much!

Stayed: January 2018, travelled as a couple
1  Thank lprisr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELEDENIA, Director de Relaciones con Clientes at Edenia Punta Soberana Hotel, responded to this reviewResponded 12 April 2018

Thank you for taking the time to write a review. We are deeply sorry you haven't enjoyed your stay in the Hotel. Your comment help us improve our service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017

Very nice and welcoming hotel, smiling and professionnal employees, The location is wonderful, in a quiet and wild area, close to the city (free shuttle from/to the hotel every hour). We would definitely recommand and come back !

Room Tip: + big and clean rooms, all with a nice view city or lake side. very comfortable beds - a little noisy between the rooms
Stayed: December 2017, travelled as a couple
Review collected in partnership with this hotel
Thank mpergeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELEDENIA, Director de Relaciones con Clientes at Edenia Punta Soberana Hotel, responded to this reviewResponded 15 December 2017

Dear mpergeaux:

Thanks for your time leaving us your comments! We're glad you enjoyed your stay with us.
We hope to see you again in your next visit to El Calafate

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

The hotel has very good facilities; the staff is outstanding; the restaurant has good food;—The rooms are very clean. The views from the dining room and guest rooms are breathtaking . The daily rates are expensive.

Room Tip: Tasteful and clean
Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELEDENIA, Director de Relaciones con Clientes at Edenia Punta Soberana Hotel, responded to this reviewResponded 21 October 2017

Dear Ivan C:

Thank you very much for your time to leave us your opinion, we are pleased to know that you enjoyed your stay and the wonderful views that our hotel offers, as well as the warm attention of all the staff.

We hope to see you again

I send you a cordial greeting

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2017

This place is OK, and they do a nice job with the rooms and breakfast, and it's quiet, but we would not stay here again unless we had a car. The shuttles don't start until 10 AM, and only run once per hour, which can make for a lot of waiting. Further, they don't allow simple things that are standard elsewhere, such as charging small amounts extra to the room for cash. Since all of the tours that handle glacier hikes or kayaks, etc., require cash-only park fees ahead of time, that the tour companies pick up from the hotels the night before, it would be nice if the hotel would allow such things.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank pi-lette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2017 via mobile

The location is a few minutes by car from the center, but the room is large and comfortable, and the dining room is beautiful. It's definitely worth the few min drive. We had a hard time finding the hotel with a GPS, but all places that deal with tourists knew where it was.

Stayed: March 2017, travelled as a couple
Thank 17suzan17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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