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“Kept awake all night by nightclub behind”

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Cilene del Faro Suites & Spa
Ranked #6 of 53 Hotels in Ushuaia
Certificate of Excellence
London, United Kingdom
Level Contributor
182 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Kept awake all night by nightclub behind”
Reviewed 17 January 2014

Despite not the friendliest staff, the rooms are suites and therefore large and comfortable. I had a room to the back of the hotel. I would have preferred the front but they were all allocated. I thought that isn't a problem as I'm only there 1 night after all. All was fine till 2am when the most almighty noise came from a bar the other side of the road playing loud music till 6.
The breakfast wasn't very good. The wifi was ok. It is quite well situated to visit the Prison museum, and at the end of the shopping street.
The spa looked interesting but I didn't have time to check it out. The view from the top of the lighthouse was great too, which made me even more annoyed I wasn't in a room at the front because not only would I have not been kept up all night, the view of the port and the ships was great as well.

Room Tip: Room on front overlooking the sea.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Josi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina I, Director Comercial at Cilene del Faro Suites & Spa, responded to this review, 17 February 2014
Dear Josse S
Thank you very much for choosing us for your stay in Ushuaia.
We appreciate all you comments and suggestions to improve, I will send a copy of this to our General Manager. There are always opportunities to be better and we value your input.
About the nightclub the hotel had presented several complaints at the city hall about this issue but we haven't received any solution yet. We are very sorry about this matter.
Regards,
Cilene del Faro Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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741 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
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English first
Lafayette, California
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 January 2014

modern euro hotel with some apartments in which we had 2 full bedrooms, 2 full bath, outer living room with view and adjacent kitchen…comfortable, not elegant but large and good value for the 4 of us. Cannot understand some poor reviews of the breakfast unless one is not used to continental breads/cheese/meats/eggs and coffee/juice/fruit. Very helpful staff with good recommendations for channel cruises, car rental and national park visit. The pool/spa is quite small but not usually found in a 3 star or even 4 star place 1000 km from Antartica! Location is at the end of the downtown streets across from the Naval Base so there is a nice view of mountains from the front rooms. Upper floor front has been turned into a semi-circular setting area with great views.

Room Tip: apartments have best view and sleep 4 easily, if not 6 if allowed.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina I, Director Comercial at Cilene del Faro Suites & Spa, responded to this review, 17 February 2014
Dear Suzanne M:
Thank you very much for choosing us for your stay in Ushuaia.
We thank you for your comment about the hotel and thank you for sharing your experience with other travelers.
Regards,
Cilene del Faro Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 12 January 2014

The main advantages of this hotel are location and cleanliness .
It is located next to the main street (San Martin) , so it was near restaurants, shops and touristic information centre.
The cleanliness was excellent.
Breakfast was good but there is no restaurant and bar service, which I don't believe it is essential because the hotel is very well located.
The staff was friendly, especially the manager, who was Brazilian and give us excellent tips.
Wi-fi signal was not very good.

Room Tip: Great location and cleanliness
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carinafuji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina I, Director Comercial at Cilene del Faro Suites & Spa, responded to this review, 17 February 2014
Dear Karina Fuji:
Thank you very much for choosing us for your stay in Ushuaia.
We thank you for your comment about the hotel and thank you for sharing your experience with other travelers.
Regards,
Cilene del Faro Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mackay, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 January 2014

Apart from the spectacular view and clean rooms, a comfortable bed and some balconies, this is definitely NOT a 4.5 star hotel or suit.

The furniture is uncomfortable, no desk or chairs for working, dreadful and limited choice of breakfast.

The best we could rate it and being generous was 3 star.

It might be the best of a bad bunch in Ushuaia, but most definitely not worth the money.

As there is limited competion in Ushuaia, we stayed at another 4.5 star hotel that was worse.

There is no room service and no restaurant.

And just to top it off, there is a dog next door that barks most of the night keeping you awake.

Room Tip: If you have to have a room, try the top 5th or 6th floor with a balcony overlooking the ships.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina I, Director Comercial at Cilene del Faro Suites & Spa, responded to this review, 17 February 2014
Dear Darby M:
Thank you very much for choosing us for your stay in Ushuaia.
We appreciate all you comments and suggestions to improve, I will send a copy of this to our General Manager. There are always opportunities to be better and we value your input.
Regards,
Cilene del Faro Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
São Paulo
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 January 2014

Cilene del Faro is a nice hotel to stay in Ushuaia. Ask for a room with a view to the lake.
The hotel is simple but comfortable and very well located: near the harbor, the main street, restaurantes and the museum.

Room Tip: Rooms with a view to the lake are better.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Umnome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina I, Director Comercial at Cilene del Faro Suites & Spa, responded to this review, 6 January 2014
Dear Mr Umnome,
Thank you very much for choosing us for your stay in Ushuaia.
We thank you for your comment about the hotel and thank you for sharing your experience with other travelers.
Regards,
Cilene del Faro Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 December 2013 via mobile

We stayed in the family apartment which was very comfortable with 2 bedrooms, 2 bathrooms and a small kitchen/living area. The staff are very helpful. It is well located just off the Main Street of Ushuaia near shops and restaurants, however, this did mean we were kept awake by loud music.

Breakfast was disappointing as for a 'buffet' there was a very limited selection. There are 2 coffee machines in the hotel, however despite the pricey room charges, you had to buy tokens for these machines which produced a small sugary coffee. We were also slightly disappointed to be provided with a coffee machine and kettle in our apartment, but no coffee to use.

It is perfectly comfortable to stay here, although nothing special.

Stayed December 2013
Helpful?
2 Thank CharzH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina I, Director Comercial at Cilene del Faro Suites & Spa, responded to this review, 6 January 2014
Dear Mr CharzH
Thank you very much for choosing us for your stay in Ushuaia.
We appreciate all you comments and suggestions to improve, I will send a copy of this to our General Manager.
Regards,
Cilene del Faro Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
172 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 26 December 2013

We stayed here for one night on our trip to Antarctica. It wasn't cheap but it's a nice and clean hotel. We forgot to bring our South America adaptor and they readily have it for to borrow without the need to check which for our room number. The front desk is friendly and helpful.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elainequang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina I, Director Comercial at Cilene del Faro Suites & Spa, responded to this review, 30 December 2013
Dear Ms Elainequang
Thank you very much for choosing us for your stay in Ushuaia.
We thank you for your comment about the hotel and thank you for sharing your experience with other travelers.
Regards,
Cilene del Faro Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cilene del Faro Suites & Spa

Property: Cilene del Faro Suites & Spa
Address: Yaganes 74, Ushuaia, Argentina
Region: Argentina > Patagonia > Province of Tierra del Fuego > Ushuaia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#4 Romantic Hotel in Ushuaia
#4 Luxury Hotel in Ushuaia
#6 Family Hotel in Ushuaia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cilene del Faro Suites & Spa 4*
Number of rooms: 28
Official Description (provided by the hotel):
Cilene del Faro Suites & Spa will not fall short of your expectations. We have a full range of services designed to make your stay a unique and unparalleled.From a complete living room, kitchenette and breakfast bar, to a classic bar atmosphere that will dazzle you with breathtaking views.We also invite you to enjoy our spa, where you will find a place to distension and relaxation.The hotel also has indoor parking, a business center with 2 PCs with internet access and Wi-Fi in all our facilities. ... more   less 
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Also Known As:
Cilene Del Faro Hotel Ushuaia
Cilene Del Faro Suites And Spa

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