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Luna Runtun, Adventure SPA
Ranked #5 of 28 Hotels in Banos
Certificate of Excellence
Costa Mesa, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Love staying here”
Reviewed 16 June 2013

My husband and I have been here before, and they added a new area with a beautiful view of the city. Its a nice place to stay. The vistas are spectacular. And taking the side trip out to Puyo which is a must if you are in Banos. We will be back again!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review, 19 September 2013
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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708 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Redondo Beach, California, United States
Level 5 Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 13 June 2013

We chose this hotel because of the spa facilities, for me of course, and the location. After staying in hostels along the coast, I needed some pampering for a few days and boy did I get it. During the the cab ride to Luna Runtun, I knew immediately that I was on my way to a little bit of paradise. The 15 minute ride up a winding road into the clouds was my first introduction to this gem of a city and a hotel. When we arrived we were promptly greeted by someone who swooped up our luggage and escorted us to reception. Once there we were given an overview of the property and our room. We initially booked the romantic suite, which has a private balcony and jacuzzi tub. But because the hotel accidentally double booked this room, the following day we were upgraded to the yoga suite where we stayed another two nights. The yoga suite is located up the hill, with amazing mountain views, a private balcony with a jacuzzi. It was just the perfect room for us.

The spa was a delight. I booked a facial and a much needed pedicure. Both services were done simultaneously, which is different, but it worked out just fine. The facial was about 40 minutes and the pedicure was 45 minutes. The cost for both was $40 USD. Both women were gentle and took their time. If we had stayed longer I would have signed up for a massage.

One of the highlights of staying at Luna Runtun is that you have full access to all of their pools. There are three hot pools, one cold and one jacuzzi. All of the pools are situated overlooking the city and the views are amazing. You can sip a glass of wine while watching the clouds move over Baños, or on a clear day/evening watch the Tungurahua volcano spark. The pools are a truly relaxing experience, so enjoy them if you can.

The hotel also offers day tours and my husband and I took advantage of the Ruta de Cascasas tour. This tour was just beautiful. We were able to view several waterfalls that day, but the prize was visiting the Pailon del Diablo, Baños's largest and grand waterfall. You must walk across a suspension bridge and walk down a slippery slope of steps to view it's grandness and boy is it grand! The sound alone is breathtaking, words cannot describe how incredible it really is. So if you want to take advantage of the tours, I highly recommend this one. Our guide Rodrigo is not only a certified tour guide, he is also a naturalist and did an awesome job of pointing out and describing all of the flora and fauna during our walk.

As a guest you are provided with two meals, breakfast and dinner. Most meals are buffet style except for Friday night and Saturday mornings when they are plated. The food was just okay, and I say that because most buffets are only ok. The salads, fruits, fresh baked breads and jams are great, but when meat, fish and poultry sit in chafing dishes all night, it's not as good as it can be.

So, if you are looking for a romantic and private hotel where you can be pampered for a few days, with an option of some daily adventures (which are an added cost) then Luna Runtun is the place for you.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunaRuntun, Guest Relations Manager at Luna Runtun, Adventure SPA, responded to this review, 21 September 2013
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vught, The Netherlands
Level 4 Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 June 2013 via mobile

Stayed with children. Indeed a very beautifull spot, from our Imperial and Deluxe Suite the views are amazing. Loved the hot tubes as well and liked the spa. But ... Service. They advertise with Swiss Hotel Management, where are they except for the prices? People seem kind, bur when you ask for 'special request' they can't help you. Asked them to clean the chairs outside the restaurant after a rain shower, but non of the 5 waiters in the empty restaurant wanted to help! Also asked for two umbrella's, but they only had one per room and no other available! (Imperial Suite !!!). Later we got one extra, but these are only two examples. And one of the toilets didn't flush... Why don't they check before we enter? And where are the drinks in the refridgerator? Hope they will give this beautifull property the attention it deserves, maybe with other management?.

Stayed June 2013, travelled with friends
Helpful?
1 Thank BNIETRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunaRuntun, Guest Relations Manager at Luna Runtun, Adventure SPA, responded to this review, 21 September 2013
Thank you for your comments. They help us to improve our standard of operation.

I apologize for the inconvenients. We have availables umbrellas in the front desk, all rooms, suites and public areas. Rooms division had a discoordination that day in your suite only putting 1, nevertheless, 1 extra umbrella was provided when you ask for it.
Drinks are available in the front desk and we also offer room service of them, specified in the information you received upon arrival.
Toilet problem was solved inmediatly when we read this comment.
The 20 years of prestigious swiss management works every day to satisfy all guests needs.
Thank you again for your time to write.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nebraska
Level 5 Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 May 2013

This is a really cool place...it's not cheap, as many places are on trip advisor. The views and grounds however are just really cool. The only reason we went was on recommendation from the manager at budget car rental in Quito. Look this place up..hot water cool rooms. Nice people and meals are included. Hot pools, spa, adventure activities, art to look at and oh my gosh..THE VIEWS!!! Don't miss it in Banos.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review, 19 September 2013
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wien
1 review
Reviewed 15 May 2013

I (64years, female) got 2 nights as a birthdaypresent from my son. When I arrived, I was warmly received, and was accompanied to my newly renovated suite (72m²). I had an extraordinary view from this suite, a private terrace with a whirlpool. This Suite has a heated floor system, not even in the bathroom also in the main room. It was very clean and very stylish furnished, decorated with flowers all over. I also enjoyed the outdoor pools, from there you can see the city of Banos. The restaurant and Café de Cielo offer a very tasty food. In the Spa Area I enjoyed a full body massage, a steam bath, a peeling with the Papaya fruit, and pedicure and manicure, but they offer a lot more of treatments. It was a relaxed stay at Luna Runtun, I can recommend this place to everybody. I could write a lot more about this wonderful place and hotel, but go and look by yourself, everything was perfect for me. I’ll be back.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank evelyn_vie_at
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review, 19 September 2013
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
250 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 14 May 2013

We loved Luna Runtun! We got upgraded to a suite, which was gigantic! The lodge had many different pools and hot tubs, and they offered guided tours of Baños. The only fault is that it is several miles away from the center of the city.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review, 19 September 2013
Thank you for your comments.
The hotel is located 4 miles / 10 min. drive from Baños. Asphalted road. Taxi: $5, all of them know and are safe. You can always request one in the front desk at any time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 May 2013

We were 3 couples from Canada and were on the end of a trip that included 2 nights in Qutio, 3 nights on the M.V Explorer n the Galapagos Islands and we spent 3 nights (April 20-23,2013) at Luna Runtun. The unique setting of the hotel offers a gorgeous view of the mountains and the valley. The rooms were all very good, some better than the others from a view point; the food was fine, the pools in good shape and the spa treatments were excellent value for money spent. The staff are extremely polite and helpful and there is always someone on hand who is fluent in English in case some of the employees are not able to understand you. Great hikes and tours available and our guide, Rodrigo, at the hotel made our whole stay a complete enjoyment. A great place to end any hectic trip before you head home. It is a 3.5hour drive from Quito but the amazing scenery makes the time feel much shorter.

Room Tip: Rooms overlooking Banos provide a spectacular sight
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hamatyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review, 21 September 2013
Thank you for your visit and comments about Luna Runtun.

You are cordially invited to check our new designed web page, we have new beautiful rooms and suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luna Runtun, Adventure SPA

Property: Luna Runtun, Adventure SPA
Address: Via a Runtun Km 6, Banos 180250, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in Banos
Price Range (Based on Average Rates): £
Hotel Class:4 star — Luna Runtun, Adventure SPA 4*
Number of rooms: 29
Official Description (provided by the hotel):
Luna Runtun, Adventure SPA is a Romantic Hotel for couples, family or friends. It is located in Banos, 170 km (2,5 hours drive) from Quito, the capital of Ecuador, 300 km (5 hours drive) from Guayaquil and 62 km (1 hour drive) from the Amazon rainforest. The setting is unique, surrounded by mountains, 70 waterfalls and thermal water. Spring weather, with an average temperature of 17 - 25°C all year round, and some rainy days. Luna Runtun's 310 acres of unspoilt Andean forest are located on the oriental flank of the active Tungurahua volcano (5.016M), 400m above the charming town of Banos, gateway to the Amazon rainforest, surrounded by Sangay and Llanganates National Parks. Enjoy 25 adventure activities: 11 hikes, rafting, canyoning, biking, horse backriding, travelling throughout the countryside, Amazon rainforest and birdwatching programs; 25 SPA treatments, 4 pools and jacuzzi with hot volcanic water, Runtun Restaurant with fusion food, Cafe del Cielo with 34 varieties of coffee, themed rooms and Romantic Suites decorated exquisitely. Spectacular views! With your loved one, family or friends; Luna Runtun has become the ideal place to celebrate special events: weekend getaways, vacations, relaxing, birthday, wedding anniversary, marriage proposal, honeymoon, reconciliations and romantic getaways. Our Adventure and SPA packages are the perfect combination for your trip to the Galapagos Islands. The volcano has been constantly active since 1999 and showers the sky with her spectacular show of fire and lava, allowing our visitors to partake in one of the world's most impressive natural fireworks displays from the safety of Luna Runtun and the charming town of Banos located in the secure area in the oriental flank of the volcano. Banos and Luna Runtun have not been affected by any type of material in the 16 eruptions in the last 400 years. The Basilica of Our Lady of Holy Water, built in 1944, is made of volcanic stones, as well as Banos City Hall. Adventure, rest, fun and a volcano in eruption. Welcome to the most complete destination in Ecuador! ... more   less 
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Also Known As:
Luna Runtun Hotel Banos

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