This hotel is certainly bright and attractive and with lovely gardens. Our room was new and clean but the shower overflowed and we were told that it was no problem, just let the water drain away through the bathroom floor outlet! Although this part of the hotel was new the approach to our bedroom was up a death-defying staircase of uneven treads and a quarter landing with strips of wood that you could get your toes caught in. Certainly this design wouldn't be allowed in England, but one must remember that this is Ecuador.
Our gripe with this hotel is with the management. Although there were various trips advertised in the reception area, the staff could not give us any details and said that only Christian could and he would be in some time during the evening. When we did eventually speak to Christian he was most unfriendly and unhelpful. In fact he was the rudest hotel proprietor we have ever met! It wasn't just us either as we had dinner with a Swiss girl who spoke excellent German, English and Spanish and she told us that she had been asking for details of a trip to Quilitoa for the next day. She had, like us, been told that only Christian could help her and the following morning she again enquired only to be told that Christian had left just five minutes before - to Quilitoa with two customers. She was most upset.
This hotel is undoubtedly a very nice place but Christian definitely needs to take a course in customer relations.
- Official Description (provided by the hotel):
- "Hosteria y Spa Isla de Banos" is nestled among a beautiful tropical garden, with a lovely arranged waterfall and pavilion, which attracts a wealth of animals such as hummingbirds. We provide tastefully furnished rooms, each with private bath, hot water, cable television ... more less
- Also Known As:
- Isla De Banos Hotel Banos