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“Lovely retreat in the hills”
Review of Le Manumea Hotel

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Le Manumea Hotel
Ranked #9 of 29 Hotels in Apia
Certificate of Excellence
Reviewed 22 July 2014

We stayed here as an extended whanau of 6. Luna & her staff were very welcoming and caring. Rooms were cool & spacious & the enclosed outdoor bathroom was lovely, as was the short walk through the gardens to the rooms. Free tropical breakfast was the perfect kickstart to the day and the other meals we ate in the restaurant were tasty. The island BBQ was excellent value for money. We had a rental car which made the short trip downtown into Apia easy, but taxis are also cheap & plentiful & the colourful busses run right past the door. Only 5 min up the road to the Robert Louis Stevenson house which is well worth a visit. We enjoyed our time at LeManumea and would be happy to stay again in the future.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
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1  Thank LeannaD87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manumea, Front Office Manager at Le Manumea Hotel, responded to this reviewResponded 17 August 2014

Talofa Lava,

Thank you so much for your feedback. We are pleased to know that you enjoyed your stay here at Le Manumea. This helps us improve in terms of service & hospitality. Much appreciated.

Looking forward to hosting you once again,

Fa'afetai tele lava.

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95 - 101 of 245 reviews

Reviewed 17 July 2014

I would like to take this time to thank you both and your family for a wonderful time at Le Manumea. Everything was just perfect from the welcoming when we arrived, the rooms, the cleanliness the hospitality from you both and your family and even the staff. The food, the entertainment and the extra things you did for us free of charge. You made our family holiday truly amazing and stress free. I couldn’t have picked a better place to stay at.
Thank you for making us feel like part of your family, thank you for allowing my girls to run free and enjoy their time at Manumea.
We have stayed at many hotels in Samoa and this has to be my number one so far. The rooms are so spacious and just perfect for a family of four. The bathrooms are to die for! Loved it! I take my hat off to your cleaning staff. Not once did I complain about something not being cleaned properly and those who know me will be gobsmacked I didn’t complain about cleaning..lol
This is the sort of work ethic you get from your staff when you treat them like your own. Treat them with respect. I love the way you interact with your staff, work together with them, laugh with them and still manage to ensure that they doing their jobs properly.

From the bottom of our hearts, Thank you so much for the wonderful hospitality and warmth you showed us while we were there.

Fa’afetai Fa’afetai Fa’afetai Lava

  • Stayed: July 2014, travelled with family
    • Value
    • Location
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Thank Feelesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manumea, Front Office Manager at Le Manumea Hotel, responded to this reviewResponded 17 August 2014

Talofa Lava!

Thank you so much for your feedback. We are truly grateful that you enjoyed your stay here with us, and had the opportunity to experience/see a bit of our culture. We are definitely looking forward to hosting you and your family again sometime in the (hopefully) near future. Le Manumea has indeed become "home" to many others. Welcome to the family.

Fa'afetai tele lava.

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Reviewed 17 July 2014

I booked online through a reputable booking website for check in the same day, and booked 2 hours before check in time. I received an email from the hotel saying my credit card had declined the booking deposit. I saw the email an hour after it had been sent, and immediately emailed back and then rang them to give them correct credit card details and pay the deposit. They told me I could not stay there and that there were now no available rooms and they had a "too bad" type of attitude. I had to pay NZ$3.50 per minute for roaming charges to speak to them and I did not appreciate their lack of caring. I would think they would realise travellers don't usually have unlimited internet access or sit on their computers while in Samoa to instantly respond to emails. My phone number was available on the booking. I should have been given more time to respond before they gave away my room (or decided they didn't want me to stay there), especially considering I was a couple of hours away from checking in. They also at one point changed the story to be that there never was any available room. Whatever the case actually was, they should treat travellers with more care, and should ensure their system updates the websites they use for bookings so bookings are not made when there are no rooms, and do not give away rooms without giving guests sufficient time to remedy any problems.
They reported to the booking website that I had been a "no show" which is ridiculous. I reported back that they had not allowed me to stay there and the booking website was more than apologetic and willing to assist me in any way they could - why wasn't the hotel like this?

  • Stayed: July 2014, travelled solo
    • Service
1  Thank GraceE175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manumea, Front Office Manager at Le Manumea Hotel, responded to this reviewResponded 17 August 2014

Talofa Lava,

Thank you for your honest feedback. We are truly sorry that you were disappointed with our service. In cases such as the one you have mentioned, we require immediate responses when referring to declined credit cards. Especially when other bookings are waiting to be confirmed. However, we are truly apologetic for the way things turned out, the inconvenience, and leaving you disappointed. Once again, thank you for pointing this out. Your feedback works towards the betterment of our services & hospitality.

Fa'afetai tele lava.

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Reviewed 13 July 2014

My family spent around 3 days here a couple of years ago. The host was lovely and the food was great. Happy to return in the future. Lovely outdoor shower and the room was delightful. From memory, the owner was able to organise a hire car for us also.

Stayed: April 2014, travelled with family
Thank PerryGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manumea, Front Office Manager at Le Manumea Hotel, responded to this reviewResponded 17 August 2014

Talofa Lava,

Thank you so much for your feedback. Pleased to know that your family enjoyed their time here with us.

Looking forward to hosting you all sometime soon in the near future.

Fa'afetai tele lava.

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Reviewed 10 July 2014

Stayed 3 nights after a holiday with friends in a resort hotel, so aware we were used to a different level of hotel and service. Staff were welcoming and our room was ready much earlier than expected. Room conditioning excellent, room clean and comfortable. We ate at hotel on 2 occasions and food very pleasant. Free tropical breakfast was just lovely and would recommend the scrambled eggs. Great location and a (hot) 5 min walk up the hill to the very impressive Robert Louis Stevenson Museum. We asked at the front desk about a 1/2 day tour and were a little concerned when told they had their own tour guide, not a tour company and he was the best in Samoa. But we had no reason for any anxiety as this tour was the highlight of our trip. Peter was amazing, we had 1/2 a day around Apia, and nothing was too much trouble - it was worth staying at the hotel just for Peters exclusive tour.
Hotel maybe geting a little tired ie missing tiles around pool, wear and tear in the rooms etc, however very comfortable and unique hotel in Samoa.

  • Stayed: June 2014, travelled as a couple
    • Location
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    • Service
1  Thank Kiaoraall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manumea, Front Office Manager at Le Manumea Hotel, responded to this reviewResponded 18 August 2014

Talofa Lava,

Thank you for your feedback. What you have observed & mentioned will help us lift the betterment of our services & hospitality. Pleased to hear that you enjoyed your stay here at Le Manumea. "Pete's Tours" is definitely a highlight for most of our guests. Thrilled you had the chance to experience a few of many Samoan sights.

Hope to have you back on our beautiful shores once again,

Fa'afetai tele lava.

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Reviewed 4 July 2014

Le Manumea was a great place to stay! The owner Luna and her staff were very helpful and lots of fun. We had an amazing tour of Apia with Pete who was recommended by the staff. Fia fia night was lots of fun as well as the musician that played the following night. Locals came and watched as well as people from other hotels which made for a really fun night. Outside bathrooms were great! Cheers Le Manumea

  • Stayed: June 2014, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank Mangrove R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manumea, Front Office Manager at Le Manumea Hotel, responded to this reviewResponded 18 August 2014

Talofa Lava,

And a very big THANKYOU for your positive feedback. We are grateful that you enjoyed your stay here at Le Manumea. It is our best interest and most definite TOP priority keeping our guests entertained, happy, and most of all, apart of our family.

We do hope we get to welcome you back to our wonderful haven once again in the near future,

Fa'afetai tele lava.

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Reviewed 1 July 2014

Stayed here 3 nights. The rooms were lovely and loved the outdoor shower. Was a bit disappointed that the pool wasn't in operation and when we went to check in they couldn't locate the key to our room.
The housekeeping staff and waiting staff were very friendly and accommodating. Great breakfast. Watch out for Suzy thefriendly cat as she tends to sneak into the rooms and we forgot that she was there and we locked her in.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bobenny775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manumea, Front Office Manager at Le Manumea Hotel, responded to this reviewResponded 18 August 2014

Talofa Lava,

And thank you for taking time out to share your thoughts about your stay here at Le Manumea. We are pleased that you enjoyed your stay here with us. Apologies for the pool inconvenience. We are definitely working on accomodating our guests in that area by reserving pool maintenance at a time most suitable for our guests.

Hope to host you here once again,

Fa'afetai tele lava.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Manumea Hotel

Address: The Cross Island Road, Apia, Upolu, Samoa
Region: Samoa > Upolu > Apia
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Apia
Price Range: £59 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Le Manumea Hotel 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Le Manumea Hotel is located on the Cross Island Road, approximately 10 minutes from Samoa's capital, Apia. Nestled at the base of Mt Vaea, the resting place of the late Robert Louis Stevenson, the Hotel is only minutes walk away from the late-author's residence which is now a museum and grave-site.The Hotel's 12 Executive Suites command panoramic views of the Pacific horizon. Fully air conditioned with a ceiling fan, each suite has a secure indoor/outdoor bathroom with hot and cold water, a quaint little kitchenette with coffee and tea amenities with a little mini fridge and microwave. A 32" Flat Screen is provided, and laundry service is available. The Hotel restaurant serves a range of Europeen and Samoan dishes and the bar is fully stocked and ready to serve a range of beverages which can be enjoyed poolside. Also on site is an air conditioned Conference Suite, which can seat up to 40 people. ... more   less 
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Also Known As:
Manumea Hotel Apia
Le Manumea Hotel Samoa/Apia

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