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“Great option”

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Tanoa Tusitala Hotel
Ranked #1 of 30 Hotels in Apia
Certificate of Excellence
suva
Level 4 Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great option”
Reviewed 10 January 2014

I stayed at the old Tusitala years ago and was a bit nervous about whether it would have improved much under Tanoa. It really is a very different hotel now. Its comfortable, everything works, its a realy holiday/business option. Staff are very helpful, although they sometimes struggle with knowing answers etc. The food wasn't very good though, and the cleaners do need to get into corners and under beds etc more often (they work pretty hard, so they probably need more staff). It would also save time and hassle if they had more towels so could service room fully in one go, instead of having to bring towels late in the afternoon.

Room Tip: You might want to ask for rooms away from the bar as it can be a bit noisy at night with the music.
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank JaneyR69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, 13 January 2014
Talofa Lava Janey R69,

Great to receive your review and many thanks for taking the time to share your recommendation on line.

The Tanoa Hotel Group has bought a new lease of life to the Tusitala and as you personally experienced provides the ideal location for both business and leisure.

All guest feedback is highly appreciated in our attempts to constantly improve upon our levels of service and customer satisfaction and we thank you for your contribution in this regard.

We hope to have an opportunity to welcome you back to Tanoa Tusitala in the not-too-distant future .
Fa’afetai

Peter Kerr
General Manger
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681 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
  • Chinese (Simplified) first
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English first
Auckland Region, New Zealand
1 review
Reviewed 6 January 2014

My sister/s and I stayed at Tanoa during both vists (6th Nov and just recently from 26th Dec). Beautiful hotel, friendly staff and great location! We had an amazing time in beautiful Samoa and a vital part of our holiday is where and how most of our rest was accommodated..thanks to Tanoa we were accommodated superbly! After long hot days in the sun, shopping, swimming, wining and dining - it's lovely to come back to a clean and relaxing abode..what we called home while in samoa.. What we were really impressed with and appreciate is the friendly staff around Tanoa. Its always nice to be greeted with a smile every corner you turn. I must acknowledge the outstanding service we got from Lei, Tracey and Tia. Upon arrival, our room of preference was not avail. So with one of the rooms available they organised it in a way that suited us best and checked everyday if our room of preference was avail. We eventually got there in the end..thanks to these three amazing ppl. Faafetai tele lava Lei, Tracey and Tia. I hope you will be rewarded for your superior customer service. Thank you Tanoa.. see you next time :)

  • Stayed December 2013, travelled with friends
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Helpful?
Thank Del B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, 8 January 2014
Talofa lava DelB,

Great to receive your review and many thanks for taking the time to share your on line recommendation with fellow travellers.

Our hard working team members sincerely appreciate your personal acknowledgement of their efforts and for this we are particularly grateful.

To their great credit, our dedicated team members all take great personal pride in the knowledge that our guests have enjoyed their experience with us at the Tanoa Tusitala.

Very pleased to know that you loved “returning home each day” be greeted with a warm and welcoming smile and thereafter relax in the comfort of our clean and spacious accommodation.

As with many guests, our convenient location and relaxed atmosphere are clearly major draw cards in your choice of holiday destination in the treasured islands of Samoa.

You may be interested to know that as part of are endeavors to further improve all levels of guest services and experiences, management ensures that all guest comments in this forum are shared with team members at all levels in our hotel. Your feedback is particularly valuable to us and we thank you for your contribution in this regard.

We look forward to welcoming you back to your home to the treasured islands of Samoa and the Tanoa Tusitala once again in the not-too-distant future.

With all good wishes for a Wonderful 2014.

Peter Kerr
General Manager
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Brisbane, Australia
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 January 2014

The rooms are great and the staff are very friendly. Very close to town so you can walk in for a change in breakfast menu or to do some shopping. Restaurant and bar are good and the night shows are excellent. Overall a very pleasant and relaxing experience.

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank fist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, 4 January 2014
Talofa lava First!

It is always very rewarding for us to receive enthusiastic feedback from appreciative Guests and we thank you most sincerely for taking the time to share your experience online. Fa’afetai.

As you personally experienced our well-appointed rooms provide abundant spaciousness and great facilities for either long or short stays.

The hotel’s friendly and welcoming team is our best asset. Authentic Samoan hospitality abounds at the hotel and we are justifiably proud of the many great comments we receive in this regard.

Although the hotel is conveniently located in very close proximity to town we find that many guests frequent our bar, restaurant and look forward to the regular theme nights. As you experienced our location provides the ideal opportunity to undertake some “retail therapy”

“Chilling” poolside and sipping cocktails from the Deck Bar is high on most people’s agenda in our languid tropical conditions and we’re delighted that you found ample relaxation opportunities during your stay with us.

We hope that we will have an opportunity to welcome you back to the treasured islands of Samoa and to the Tanoa Tusitala at some time again in the not-too-distant future.

Kind regards

Peter Kerr
General Manager
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Edinburgh, United Kingdom
Level 6 Contributor
141 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 1 January 2014

Accepting the few 'Samoa Time' issues lack of pool towels, dodgy internet connections and such very minor issues when in Samoa this is a delightful place to stay.

Poolside bar and restaurant atmosphere was just lovely as was the evening entertainment, rooms, meals and reception.


Took taxi trip around island to villages, hotels and countryside - such delightful people to be with to experience and enjoy their life at their pace.

Thank you Samoa.

Room Tip: All area are good but no lift to any upper floor rooms. Often such a relief to enter the air con roo...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roninspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, 1 January 2014
Talofa lava Roninspector,

New Year greetings from the treasured islands of Samoa and the Tanoa Tusitala!

On behalf of our Management and Team Members, I thank you most sincerely for sharing your online feedback.

We are avidly working towards further improving our internet services and we are hopeful that this will be completed early in the first quarter of the year. A recent consignment of additional pool towels has assisted with elevating previous service issues at our poolside area.

When it‘s time to embrace the culture of these islands, "Fa‘a Samoa" involves discarding our watches, as many clothes as is decently possible and finding humour in every situation.

Thank you again for choosing to stay with us and I do hope we are able to welcome you back to our beautiful part of the South Pacific again soon.


Fa’afetai

Peter Kerr
General Manager
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Level 5 Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 December 2013

I recently stayed for two weeks at Tanoa Tusitala in Apia for business. The friendly staff and relaxing atmosphere ensured this was a trip I will remember. Tanoa was a great base to explore the rest of the island.

The food at Tanoa was always good and the barista coffee was one of the best we encountered in Apia.

I thoroughly enjoyed my short time on Upolu and hope to get back to visit with the family one day. With the Samoans always welcoming and happy to see us. There is so much natural beauty around Upolu make sure you find time to get out and see the rest of the island.

AAA+++, highly recommended in my books.

  • Stayed December 2013, travelled on business
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Helpful?
1 Thank senator425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, 19 December 2013
Talofa lava Senator 425,

Warm greetings from “the treasured islands” of the South Pacific!

Many thanks for choosing to stay with us at the Tanoa Tusitala and thank you for your kind words of appreciation. All the team, were delighted to read your very favorable impressions of our property.

We are seeing Increasing numbers of guests using the Tanoa Tusitala as a base from where to explore the many natural wonders that the main island of Upolu has to offer whilst at the same time returning each evening to enjoy our surrounds, friendly services, cuisine and great coffee.

Thank you again for choosing to stay with us and I do hope we are able to welcome you together with your family back to our beautiful part of the South Pacific again soon.


Kind Regards and best wishes
Peter Kerr
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Wellington, New Zealand
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 December 2013

We had a lovely stay at the Tanoa Tusitala. For most of us it was our fist time to Samoa. The rooms were spacious and comfortable and an easy walk to Apia town.
The staff were friendly and accomodating and looked after us the whole duration of our stay! We even had the pleasure of meeting the General Managers who do a fantastic job here and were so friendly to our group.

I would definetly stay here again and I would highly recommend hiring a rental car, This accommodation is in Apia town, however easy to drive to other places.

  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
1 Thank M and S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, 14 December 2013
Talofa M and SH,

Thank you for taking the time to share your review in relation to your recent stay at our Hotel.

The team and I are delighted to read that you enjoyed your first visit to Samoa and our hotel.

Just like you, we are Increasing numbers of guests are using the Tanoa Tusitala as a base from where to conduct business or to explore the many natural wonders that the main island of Upolu has to offer whilst at the same time returning each evening to enjoy our surrounds, services and comfortable spacious rooms.

Thank you again for choosing to stay with us and I do hope we are able to welcome you back to our beautiful part of the South Pacific again soon.

With kind regards

Peter Kerr
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stawell, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 December 2013

We found this hotel to be ideally located for our needs. We walked into town easily. Not far from the markets or the main street. They can orgainse any tour you may require, even car hire. Food and drink here is more expensive but other options are close by. Great happy hour prices.The rooms were modern and clean. The staff are very helpful, but do have a little trouble with english. so be prepared to explain things to them, if you have problems in your room, better to show them rather than tell them. Overall I have a great time here, and the staff were wonderful. Very clean, very safe and very well looked after.....a big thank you to all......

Room Tip: If you want an early night, don't stay too close to the bar, they do have sing a longs etc but c...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vanessa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review, 14 December 2013
Talofa Vanessa A,

Thank you for taking the time to share your review in relation to your recent stay at our Hotel.

The team and I are delighted to read that you enjoyed your first visit to Samoa and our hotel.

Just like you, we are Increasing numbers of guests are using the Tanoa Tusitala as a base from where to conduct business or to explore the many natural wonders that the main island of Upolu has to offer whilst at the same time returning each evening to enjoy our surrounds, services and comfortable spacious rooms.

Thank you again for choosing to stay with us and I do hope we are able to welcome you back to our beautiful part of the South Pacific again soon.

With kind regards

Peter Kerr
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tanoa Tusitala Hotel

Property: Tanoa Tusitala Hotel
Address: Beach Rd | Sogi, Apia, Upolu 1, Samoa
Region: Samoa > Upolu > Apia
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Apia
#4 Family Hotel in Apia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Tanoa Tusitala Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to central business district and is easily accesable to all major tourist spots.There are 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features an outdoor swimming pool and children’s pool, 2 restaurants - Tamarind & Deck Bar restaurant, 4 conference facilities and 2 *courts floodlit tennis courts.There is also onsite tour and transfer desk, a mini convenience & gift shop ... more   less 
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Also Known As:
Tanoa Tusitala Hotel Samoa/Apia

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