I have stayed at this hotel before and will probably do so again. But I do hope that they can resolve some of the gaps.
The location is great, the rooms I have stayed in are bright and airy (plus I love the reception building :-)), and most of the staff are friendly and helpful. We had great, responsive service from some of the reception staff (especially Tai who was brilliant!). Most of the bar and restaurant staff were also great. On the downside 1) the food was inconsistent. On one day, the chef had a strop, leaving us with a long wait and poor food till the other chef arrived - not cool! 2) The cleaning was also not so great. The bathroom door was filthy on the inside and I ended up cleaning the shower myself and wiping down surfaces, AFTER the cleaner had cleaned. I know hotel cleaning staff are often under huge amount of pressure, but maybe a bit of training would go a long way.
Come on Tanoa Tusitala, you have an 'okay' hotel, with lots of potential and almost no competition. Clean up your act and you'll have a GREAT hotel and I will most certainly be happy to keep giving you my business!
- Official Description (provided by the hotel):
- In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to all major offices,and is easily accesable to all major tourist spots.There is 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features a swimming pool and children’s pool, Tamarind Specialty restaurant, tennis courts and Poolside Bar.Senakai Spa is located at the Hotel, and is the perfect place to rewind, relax and enjoy some wonderful Spa treatments. ... more less
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- Also Known As:
- Tanoa Tusitala Hotel Samoa/Apia