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“Supervisor terrible service from her.”

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Best Western Sonora Inn & Suites
Ranked #1 of 9 Hotels in Nogales
Certificate of Excellence
Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Supervisor terrible service from her.”
Reviewed 19 September 2012

I was sleeping in first floor and with the loud voice that she was making. She was laughing with another lady that was working there and I couldn't sleep. I had to put the pillow on top of my head so I couldn't hear her but the noise was to loud. I tried to go outside of my suite but when I finally reached the hallway she was about to leave in the elevator, and so when i tried to reach the main office and ask for there supervisor the recepionist told me she had barely left the hotel. PLEASE DO SOMETHING ABOUT IT. THANK YOU FOR YOUR TIME.

Room Tip: Don't come to this hotel if the supervisor is there.
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  • Stayed August 2012, travelled on business
    • Value
    • Location
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Helpful?
1 Thank james w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonora750, General Manager at Best Western Sonora Inn & Suites, responded to this review, 10 March 2013
We sincerely apologize for all the noise you to go thru. We have retrained our supervisor of all the important tasks and services she has to provide for our guest. We do hope to see you again to give a chance.
Thank you.
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205 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
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English first
Albert Lea, Minnesota
Level 5 Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 16 September 2012

We stayed here the night b4 we drive to San Carlos, Mexico. Wonderful employees and very clean and comfortable hotel. Rooms a very large with comfortable beds. Very easy drive to border crossing. Great continental breakfast in the am!!!!

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank StillDreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonora750, General Manager at Best Western Sonora Inn & Suites, responded to this review, 10 March 2013
We are extremely happy that you had a great stay with us.
We hope to see you again.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level 4 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 August 2012

very pretty property, not sure how old it is, but can't be more than 2 or 3 years. Beautiful decor, the trendy chocolate and teal.Front desk staff friendly and inviting, and very efficient. very nice bedding, and as usual, love the Best Western pillows ( I bought one for home!) The only thing I can find to complain about it the tv. Lots of channels, far more than a typical hotel, but the numbering system in weird, there is a decimal point in most channels, ie 1.26, 13.1 etc. There is of course no decimal point on the remote, so you can only change channels by scrolling through, which takes a while due to the number of channels. Kind of weird, but can live with it. Happy with the hot breakfast, hostess not overly talkative, but gets the job done. Good location can walk to Carl's jr for a snack, or circle K in same parking lot. I like that the only access to the hotel is by key card to get in, or the front lobby. Nice to know that they do actually lock the doors at 10pm, and you must enter through lobby. Lots of hotels don't really lock them at night. so I felt secure there.Overall very nice property, I recommend it. Very quiet too, perhaps because so new. Rained all night, I was on the top floor and didn't hear a thing. Also quiet from the halls, you cannot hear anything from outside the room. You can however, when walking down the hall, hear everyone's television, I think because A/C so loud you must turn up the tv to hear it in the room.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonora750, General Manager at Best Western Sonora Inn & Suites, responded to this review, 10 March 2013
Thank you for giving us a very good review. We are extremely happy that you had a good stay with us and we hope to see you again.
Thank you.
GM
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Chelsea, Canada
Level 6 Contributor
134 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 21 June 2012

Stayed 1 night in this hotel and were impressed with the huge room which was very clean. Staff was wonderful, Room was easily accessible from parking lot.

  • Stayed May 2012, travelled solo
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Helpful?
Thank youngmml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonora750, General Manager at Best Western Sonora Inn & Suites, responded to this review, 10 March 2013
We are extremely happy that your stay with us was enjoyable and we hope to see you again.
Thank you.
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maricopa, Arizona
2 reviews
Reviewed 5 May 2012

A group of us rode our bikes to Nogales and stayed the night. The hotel was very clean the host was polite and willing to help us with all our needs. The allowed this roudy group to occupy the lobby for a night of games! When the bill charges came on our credit card showing we were charged for two rooms instead of one the manager promptly took care of the error. This was the second time for our group trip and I am sure it won't be the last.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank schussler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonora750, General Manager at Best Western Sonora Inn & Suites, responded to this review, 10 March 2013
We are extremely happy to read that you had an enjoyable stay with us, we hope to see you again on your next bike trip.
Thank you
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2012

We started staying here once a week after figuring out that the very strong laundry product fragrance at the Holiday Inn Express next door was making us feel sick and having asthma issues. This hotel seems to be much newer, and cleaner and the rooms seems bigger, but I did not use a tape measure to verify. Many more TV channels too. The breakfast is very good, but not as "complete" as the Holiday Inn Express. They don't drop a paper outside your door like at the Holiday Inn Express, but we dont mind this at all, and appreciate that they don't "mark" our room as being occupied by putting a paper outside the door. Overall we are very pleased with this Hotel, and will be staying here on our weekly visits to Nogales from now on.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mechanic_da
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonora750, General Manager at Best Western Sonora Inn & Suites, responded to this review, 10 March 2013
We appreciated you stay with us and that you have enjoyed your stay as well. We hope to see you again on your next trip to Nogales.
Thank you.
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2012

After a day at the Grand Canyon, we were too tired to drive back to Scottsdale and so decided to stay for a night in Sonora. The Best Western was offering an economical rate, considering the breakfast is included. The bed was very comfortable, the room was in great shape, and the view looking out on the mountains was spectacular! We are a family with 2 boys, 8 and 21 and they were very comfortable in the pull out couch, which the staff made up for us.
There is a great restaurant next door that was recommended to us by the front desk.

Room Tip: Spend a little more and get the mountain view.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonora750, General Manager at Best Western Sonora Inn & Suites, responded to this review, 11 March 2013
We thank you for staying with us, we hope to see you again on your next trip to Nogales, Az.
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Sonora Inn & Suites

Property: Best Western Sonora Inn & Suites
Address: 750 W Shell Road, Nogales, AZ 85621-1152 (Formerly BEST WESTERN Sonora Inn & Suites)
Phone Number:
Region: United States > Arizona > Nogales
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Nogales
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Sonora Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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