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Quality Hotel Americana Nogales
Ranked #3 of 9 Hotels in Nogales
Certificate of Excellence
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Awesome value”
Reviewed 28 July 2014 via mobile

Very clean, freshly painted, loved the Art, Front desk was very nice and helpful. Best Free breakfast I've ever had at a hotel. The breakfast staff bent over backwards to wait on everyone hand and foot. They should get a raise. Dinner at the restaurant needs some work yet. Waitress was lovely but couldn't speak English very well, so we had communication issues. Service was slow food was ok

Stayed July 2014, travelled on business
Helpful?
Thank Delanalvshawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 reviews from our community

Traveller rating
    22
    30
    7
    4
    1
See reviews for
13
24
6
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
2 reviews
Reviewed 16 July 2014 via mobile

Everyone very friendly (Freddie, and owner) restaurant breakfast good excellent service, room clean maid gave personal service. Enjoyed nice pool. Would recommend to anyone. We stayed four days. Good location.

Stayed July 2014, travelled with family
Helpful?
Thank Maura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
1 review
Reviewed 16 July 2014

Give this Hotel a try, under new management and ownership, the restaurant food is delicious, try the molcajete caliente, I did. It needs some remodeling and some small details but it is decent. Very friendly staff, I can't complaint. I would definitely stay here again.

  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Alma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Paso, Texas
1 review
Reviewed 10 July 2014

I can not believed the reviews, this hotel smell terrible, and is in very bad conditions, the carpet is not new, it is very old and dirty. we only stay one night because we were on our way to hermosillo and we decided to take a rest in a quality Inn hotel, good price, but we couldn't stay all night, we left at 4:00 am because we couldn't rest, the t.v. was not working, they have problems with the cable, so we couln't use the tv, but we could hear the t.v. and the voices of people on the next room, they had one of the small amount of rooms that had a working tv. i don't think I will ever choose a Quality Inn hotel, because you can not trust like other hotel chains, you can find a very good one and the complete opposite.

Room Tip: See your room and smell your room before you pay!!!!!
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Eri O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia L, Owner at Quality Hotel Americana Nogales, responded to this review, 11 July 2014
Eri O, thank you for your comments. We are committed to customer service. You didn't say if you let the front desk know about your concerns. If you had let us know, we could have moved you to another room or looked for a solution to help you out. We want our guests to have a great experience, please let us help the next time.
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Level 4 Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 July 2014 via mobile

Very clean, newly remodeled, bath had all new fixtures and tile. Quiet, not crowded, very friendly staff and were easily identified. Coffee maker was replaced quickly. Comfy bed, sofa and 4 tables in room. Microwave, refrigerator, and iron and board in room. New carpet. The Staff were very attentive and and all had smiles. The young lady at the breakfast buffet was especially nice. You are only about a mile from the border, so it would help if you knew a little Spanish, but not necessary.

Stayed July 2014, travelled as a couple
Helpful?
Thank globaldistrust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia L, Owner at Quality Hotel Americana Nogales, responded to this review, 7 July 2014
Globaldistrust, thanks for you terrific comments. We took over as new ownership early this April. Every week we are upgrading some aspect of the hotel and we appreciate that you noticed.

Keep us in mind the next time you travel this way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 June 2014

I paid $69 for a night. Every other hotel was booked due to media coverage of the Nogales immigration issue. My only other option was a Motel 6 or my car and I strongly considered my car with looking at my options. I decided to drive to this place and have a look.

I had the receptionist show me 4 rooms before I chose one. She was very kind and patient and never got frustrated with me. Thank you!

For what they charge, it's a fair deal. The bathrooms and showers were newer/updated . Three of the four bathrooms, I would consider clean. The room itself was simply okay. It wasn't the worst hotel. It is not too bad at all.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ConstantWrkTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia L, Owner at Quality Hotel Americana Nogales, responded to this review, 18 June 2014
Thank you ConstantWrkTraveler for your comments. We purchased the property last month and flagged it as a Quality Hotel, which is part of Choice Hotels. The hotel was originally built in 1977 when North Grand Avenue was the main street out of town to Tucson. Yes, I admit on our street there are some questionable looking independent hotels, but we are the only branded full service hotel downtown. Being affiliated with Choice means in the next several months we will be bringing the hotel outside and inside up to the standards that Choice has set - we take that very seriously.

Please try us again when you're back in our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harlingen, Texas
Level 4 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 March 2014

We saw this hotel on priceline and stayed for about $70 bucks for a double. It ended up being a good choice. The hotel had a good location for us and was an excellent value but it does need some fixing up. The key didn't work with the door. There was no exterior light for the entrance to our building. Breakfast is included but the only "hot item" was the toast and the coffee was not that good.

Room Tip: Enjoy their collection of Toltec heads.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sergiotexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia L, Owner at Quality Hotel Americana Nogales, responded to this review, 18 June 2014
SergioTexas, thank you for your comments. As the new owners of the hotel which we took over in April, right after you stayed, we fully expect to raise the standards of the hotel in housekeeping and customer service now that we are a Quality Hotel. We have already expanded the complimentary hot breakfast to include some Mexican traditional dishes, as well as, waffles, scrambled eggs, bacon, yogurt and so on.

We hope you stay again when you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Americana Nogales

Property: Quality Hotel Americana Nogales
Address: 639 N Grand Ave, Nogales, AZ 85621-2215 (Formerly Americana Hotel)
Phone Number:
Region: United States > Arizona > Nogales
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Nogales
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Hotel Americana Nogales 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
In April 2014, the Americana Hotel was purchased and changed its name to the Quality Hotel Americana Nogales. We offer a smoke free hotel, complimentary hot entree traditional Mexican breakfast,free high speed business Internet, 90+ HD T.V. channels on a 32" flat screen. We also have 3800+ square feet of meeting space for all your special event needs. ... more   less 
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