We stayed at this hotel for 2 nights this week and enjoyed the physical property very much. The rooms are spacious and beds very comfortable. The breakfast is a step above the usual waffle/bagel/cereal fare! The pool was heated and the hot tub very hot, but still enjoyable. Housekeeping staff helped us with lighter blankets to replace the heavy comforter on the bed, in a very timely manner.
The management, specifically the General Manager, Jim, was the most obnoxious person I've met in a long time. There was an issue with rates. We had booked with a group and the original contract was for a room/golf package. When the hotel changed owners and was no longer a Wingate, they changed the arrangements to room only rates. I found a $24/night cheaper rate for the same 2 days at Venere.com and booked it there and then called the hotel to cancel my original reservation When I spoke to the hotel staff member to cancel, she said "You didn't need to do that--we would have matched the rate without you having to do that". I then asked if the others in our group could just call to get the rate, she said yes. I informed our group of my rate and indicated they could just call to book it. Anyhow----when we checked in, only those who booked at Venere.com and then called to cancel got the rate. The GM Jim said that only 2 rooms should have been allowed at that rate and no one else should have it. He refused to back up his staff member who told the 4 other couples on the phone that they had the lower rate. He was rude and arrogant in insisting they were just out of luck and even told one couple to "go down the street to another hotel". Each couple who thought they had the lower rate spoke to him directly and with each, he was surly and certainly did not have customer service in mind.
This hotel is soon to be a Holiday Inn Express, and I've written them regarding the GM, hoping this person will no longer be associated with this hotel(or any other if this is his idea of customer relations).
My suggestion is to check rates on line if you book this hotel and not accept their rate as being the lowest available.
- Official Description (provided by the hotel):
- Oro Valley's newest hotel. Formerly Wingate by Wyndham. Beautiful views of the Santa Catalina Mountains. Chili's restaurant in parking lot. ... more less
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- Also Known As:
- Oro Valley Hotel Oro Valley