When we arrived the staff did not offer to handle our luggage. We were lazily directed to the check in area. After we checked in we were given a map of the property and half heartedly directed down a path and left on our own to find the building and room. I guess I was thinking that a quality hotel would offer to help or a staff member would show us to our room. Your website advertises an adult pool that remains open until midnight. That is great but service at the pool ends at 5:00 PM. Really an adult pool! The pool was dirty with debris from the palm trees. I do realize it was that time of year but perhaps the pool should be netted 2 or 3 times a day. Overall the resort is beautiful but the service not so much. Perhaps a little more attention to the details is in order. Maybe a management change should be considered due to their lack of attention to the details.
- Official Description (provided by the hotel):
- Inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region, the Omni Scottsdale Resort & Spa at Montelucia brings the essence of Europe to the heart of Scottsdale. With arching entryways, splashing fountains, floral walkways, and a collection of antiquities hidden throughout the property, Omni Scottsdale Resort & Spa at Montelucia is an enchanting resort destination that boasts 293 luxuriously appointed guestrooms, the Moroccan-inspired Joya Spa, six tempting dining options including the critically-acclaimed Prado restaurant, a myriad of radiant pools and breathtaking views. Nestled at the base of Camelback Mountain, the resort’s convenient central location offers easy access to the area’s best golf, recreation, nightlife and entertainment. ... more less
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- Also Known As:
- Montelucia Hotel Paradise Valley
- Montelucia Resort And Spa
- Intercontinental Paradise Valley
- Intercontinental Montelucia Hotel