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“Romantic One-Night Getaway”

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Omni Scottsdale Resort & Spa at Montelucia
Ranked #3 of 5 Hotels in Paradise Valley
Certificate of Excellence
Reviewed 29 June 2014

I booked a "Night of Romance" package for my wife and I at the Montelucia because we were married there when it was owned by InterContinental Hotels in 2010. This included $100 food and beverage credit, "Romantic Turndown Service", and champagne in the room. They were able to meet our request for early check in with no problems, however, the woman at the front desk when we checked in was less than helpful. Other than telling us where our room was, there was no discussion of resort fees and what they included, no offer for baggage assistance or ride to room (they have golf carts everywhere to shuttle guests to their rooms; it's 105 on a good day here in AZ), and no real info about the pools or restaurants. The room was immaculate, with gorgeous shower and tub, comfortable beds, and ample living area with a large patio that faced the pool. However, there was no "Romantic Turndown Service" as advertised in the package. A server eventually delivered cava to our room, but it was almost 5pm by then. We both had a massage at Joya Spa for their late afternoon deal ($99 for 50 minutes after 3pm), and my wife had a facial as well, which she enjoyed immensely. Joya is top notch, my only complaint being there was an Edward Jones retreat or something and there were a lot of people using the facilities when we went. Still, definitely enough space to relax and the massages were definitely worth it. If you like deep tissue, ask for Dinora, she will kneed out any problems you may be having, just remember to breathe through it! I had been looking forward to dinner at Prado for some time, but it unfortunately fell short of expectations. We were seated promptly at 8pm by a courteous host staff, who even had the grace to offer my wife a white napkin for her white dress she was wearing. Our server seemed overwhelmed, as he struggled with the specials and didn't offer to take our drink order. We thought he would be right back, but 10 minutes later the manager finally took our drink order (which were comped). We ordered the salmon carpaccio, half chicken, and scallops. The salmon was spot on...great quality salmon with capers, arugula, and flavorful but not overwhelming horseradish sauce. The chicken was good, but not worth the price at all (seriously, in almost all cases, chicken is chicken, and a half for $27 better really wow someone). My scallops, while perfectly cooked and yes, delicious, were also very small in size and number. If you are going to only get 3 scallops for $37, they better be jumbos. These, at best, were smaller medium sized. The risotto was a little bland for what I was expecting, and tasted more like a drab paella rice than the saffron infused arborio variety promised. Overall, great ambiance, beautiful scene, but below average service and food that was good, but certainly doesn't meet this price point. We also ordered breakfast in bed, which was good and very prompt at the specified time we requested. I generally over tip as I, like many others, was an industry man at one time, but for some reason when they include gratuities in everything, it makes me not want to tip more, and it usually costs the server, masseuse, or bell hop a few extra dollars that I normally would have given them. Overall, the grounds, spa, and room were unbelievable. Service was great in a few places, but lacking in some important ones. We would probably come to stay again, but would hope the front desk and bellman would be much more customer service oriented. We would also seek our dining experience elsewhere, as Phoenix is slowly starting to form a decent culinary movement.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Nicholas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marcom_scottsdale, Manager at Omni Scottsdale Resort & Spa at Montelucia, responded to this reviewResponded 7 July 2014

Thank you for providing us with this valuable feedback regarding your recent stay at our resort. We pride ourselves on delivering exceptional customer service to all of our guests and are sorry to hear that this was not the case while you were at our resort.

We regret to learn that you did not receive the level of customer service that we expect our Front Desk team to deliver to each guest during their arrival process. And we were sorry to hear that your dining experience at Prado fell short of your expectations, however we hope to utilize this feedback when making upcoming revisions to our menu. We appreciate your comments and they will certainly be used as a training opportunity for our team. Please accept our sincere apology for the service experience you encountered.

We were happy to see in your review that you enjoyed the guestroom and had a relaxing experience at our award winning Joya Spa. We truly do hope that we will see you again soon to give us another chance to show you an experience that the Omni Scottsdale Resort & Spa at Montelucia is known for.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,657 - 1,663 of 2,588 reviews

Reviewed 27 June 2014

I heard that the service and overall quality was decreasing due to recent change in management. I sure hope not as this resort is our absolute favorite. We celebrated our engagement here, and we have dreamed of going back. When we spent a week at Montelucia, we experienced just fantastic service, a suite that was to die for and a true resort experience.

We loved this place so much that one of our reception tables at our wedding was labeled "Montelucia" and a description of the resort and our love for it. Hopefully we will be able to return and experience the same level of service that we have come to love.

You truly can't fault the resort at all. They are situated in a prime location overlooking the majestic scape of Camelback Mountain. Pools are relaxing, spa is MAGNIFICENT, and like I mentioned- the suite was gorgeous.

Also, best cake pops we've ever had at Julia Baker's downstairs.

Can't wait to re-experience Montelucia- now Omni Scottsdale Resort & Spa at Montelucia.

  • Stayed: October 2013, travelled as a couple
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1  Thank enk_wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014

My husband and I chose the Montelucia as getaway for our 10th wedding anniversary. We received a great summer rate and yet we were still upgraded to a suite and they left us chocolate covered strawberries on our second night... The service, the room, and the amenities were wonderful! We were not ready to leave and already plan on making this an annual tradition.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Kareena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

Everything at this hotel is exceptional. I was here for business purposes. The food is Prado is a little too salty for me. Service of staff is great throughout the property and always willing to assist. If you sleep in early, it may be an issue on the days the landscapers are there. They start very early in the morning during summer to beat the 100+ temps. Had complications with my bill that the staff is having a hard time correcting.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Danielle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We have recently returned from a few days at Montelucia. Located in Paradise Valley, AZ. The grounds are absolutely beautiful. Very well kept. We felt very at home here. The rooms are very well apportioned and there is not a bad view to be had. The resort is very spread out, which provide a nice level of privacy. Each morning the housekeeping service was top notch. Always worth of a nice tip on the bed for them as the housekeepers attended to every detail. Each room has a substantial patio, great for early AM coffee, or an afternoon nap.
The pool area was also very nice. It would be nice to have a few more wait staff on duty, but the time to wait was not that bad. Kids are allowed at the main pool. Just FYI.

We would have liked to see the restaurants and small bars on the resort stay open a bit later. They closed too early.

The Spa menu of services was somewhat pricey. We did not partake in any spa services. Although we did want to, but we refrained due to price.

All things considered, we would highly recommend a stay at this resort.

  • Stayed: June 2014, travelled as a couple
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Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

We celebrated our seven year wedding anniversary at the Montelucia, and we we had a weekend we'll always remember. From our arrival to our room with an anniversary card from the staff, to the best service at the pool (lunch) and at Prado (breakfast), it was a wonderful experience!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Candis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Best spa in town in my opinion. I've always had a great massage. Lovely resort. Beautiful grounds. Nice rooms with comfy beds. Be sure to check your bill before you check out though. Ours has been wrong every time.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Emily H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Scottsdale Resort & Spa at Montelucia

Address: 4949 E Lincoln Dr, Paradise Valley, AZ 85253-4139 (Formerly InterContinental Montelucia Resort & Spa)
Phone Number:
Region: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Paradise Valley
#3 Luxury Hotel in Paradise Valley
#3 Spa Hotel in Paradise Valley
#3 Top resorts Hotel in Paradise Valley
#4 Romantic Hotel in Paradise Valley
Price Range: £169 - £451 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Omni Scottsdale Resort & Spa at Montelucia 5*
Number of rooms: 293
Official Description (provided by the hotel):
Inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region, the Omni Scottsdale Resort & Spa at Montelucia brings the essence of Europe to the heart of Scottsdale. With arching entryways, splashing fountains, floral walkways, and a collection of antiquities hidden throughout the property, Omni Scottsdale Resort & Spa at Montelucia is an enchanting resort destination that boasts 293 luxuriously appointed guestrooms, the Moroccan-inspired Joya Spa, six tempting dining options including the critically-acclaimed Prado restaurant, a myriad of radiant pools and breathtaking views. Nestled at the base of Camelback Mountain, the resort’s convenient central location offers easy access to the area’s best golf, recreation, nightlife and entertainment. ... more   less 
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Also Known As:
Montelucia Hotel Paradise Valley
Montelucia Resort And Spa
Intercontinental Paradise Valley
Intercontinental Montelucia Hotel

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