I booked a "Night of Romance" package for my wife and I at the Montelucia because we were married there when it was owned by InterContinental Hotels in 2010. This included $100 food and beverage credit, "Romantic Turndown Service", and champagne in the room. They were able to meet our request for early check in with no problems, however, the woman at the front desk when we checked in was less than helpful. Other than telling us where our room was, there was no discussion of resort fees and what they included, no offer for baggage assistance or ride to room (they have golf carts everywhere to shuttle guests to their rooms; it's 105 on a good day here in AZ), and no real info about the pools or restaurants. The room was immaculate, with gorgeous shower and tub, comfortable beds, and ample living area with a large patio that faced the pool. However, there was no "Romantic Turndown Service" as advertised in the package. A server eventually delivered cava to our room, but it was almost 5pm by then. We both had a massage at Joya Spa for their late afternoon deal ($99 for 50 minutes after 3pm), and my wife had a facial as well, which she enjoyed immensely. Joya is top notch, my only complaint being there was an Edward Jones retreat or something and there were a lot of people using the facilities when we went. Still, definitely enough space to relax and the massages were definitely worth it. If you like deep tissue, ask for Dinora, she will kneed out any problems you may be having, just remember to breathe through it! I had been looking forward to dinner at Prado for some time, but it unfortunately fell short of expectations. We were seated promptly at 8pm by a courteous host staff, who even had the grace to offer my wife a white napkin for her white dress she was wearing. Our server seemed overwhelmed, as he struggled with the specials and didn't offer to take our drink order. We thought he would be right back, but 10 minutes later the manager finally took our drink order (which were comped). We ordered the salmon carpaccio, half chicken, and scallops. The salmon was spot on...great quality salmon with capers, arugula, and flavorful but not overwhelming horseradish sauce. The chicken was good, but not worth the price at all (seriously, in almost all cases, chicken is chicken, and a half for $27 better really wow someone). My scallops, while perfectly cooked and yes, delicious, were also very small in size and number. If you are going to only get 3 scallops for $37, they better be jumbos. These, at best, were smaller medium sized. The risotto was a little bland for what I was expecting, and tasted more like a drab paella rice than the saffron infused arborio variety promised. Overall, great ambiance, beautiful scene, but below average service and food that was good, but certainly doesn't meet this price point. We also ordered breakfast in bed, which was good and very prompt at the specified time we requested. I generally over tip as I, like many others, was an industry man at one time, but for some reason when they include gratuities in everything, it makes me not want to tip more, and it usually costs the server, masseuse, or bell hop a few extra dollars that I normally would have given them. Overall, the grounds, spa, and room were unbelievable. Service was great in a few places, but lacking in some important ones. We would probably come to stay again, but would hope the front desk and bellman would be much more customer service oriented. We would also seek our dining experience elsewhere, as Phoenix is slowly starting to form a decent culinary movement.
- Official Description (provided by the hotel):
- Inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region, the Omni Scottsdale Resort & Spa at Montelucia brings the essence of Europe to the heart of Scottsdale. With arching entryways, splashing fountains, floral walkways, and a collection of antiquities hidden throughout the property, Omni Scottsdale Resort & Spa at Montelucia is an enchanting resort destination that boasts 293 luxuriously appointed guestrooms, the Moroccan-inspired Joya Spa, six tempting dining options including the critically-acclaimed Prado restaurant, a myriad of radiant pools and breathtaking views. Nestled at the base of Camelback Mountain, the resort’s convenient central location offers easy access to the area’s best golf, recreation, nightlife and entertainment. ... more less
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- Also Known As:
- Montelucia Hotel Paradise Valley
- Montelucia Resort And Spa
- Intercontinental Paradise Valley
- Intercontinental Montelucia Hotel