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“Outstanding retreat in Paradise”

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Sanctuary Camelback Mountain
Ranked #1 of 5 Hotels in Paradise Valley
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
152 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Outstanding retreat in Paradise”
Reviewed 8 May 2014

Situated in the aptly named 'Paradise Valley', the Sanctuary is a beautiful and welcoming retreat, surpassing all expectations you might have.

We read about it in the BA in flight magazine and thought it looked like the ideal place to chill by a pool and soak up the sunshine - and it is every bit as lovely as the photos. The pool is heavenly and bigger than you expect. The hot tub however is excruciatingly hot!

Service is impeccable, from ice water being topped up by the pool constantly, to its turndown service with candles being lit in your room. Some very good staff here including Madaline, Casey and Raquel, who were fab. There's lots of small touches which have been carefully considered to make your stay perfect. None of this was lost on us - we were really impressed.

The hotel's Jade bar serves a casual menu and yummy cocktails, although we weren't bowled over by breakfast. Brilliant live music- don't miss the Angela Ferrario trio if you get the chance. We also enjoyed the chilled and indie rock music being played throughout the day.

Rooms were wonderful. A large comfortable bed and peace and quiet wherever you stay - since rooms are separate to the hotel (such a good idea). Loved the decor and colours - again, lots of thoughtful detail and touches.

A nice friendly crowd come here, noticeably lots of Americans and groups of ladies, getting considerably busier at the weekend. We came as a couple, and thought it was the ideal retreat.

You get the impression that no expense is spared and every guest is looked after with great care. This is what makes it one of the best places I've had the pleasure of staying in and would highly recommend it.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank SouthWestBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, 9 May 2014
Thank you so much for taking the time to review your recent stay with us. We are delighted to hear that your experience surpassed your expectations. So glad you enjoyed your room and lounging by the pool. We will check with our pool manager about the hot tub temperature to make sure it stays comfortable. It’s great to hear that the girls by the pool took such wonderful care of you. We’re happy that you got to experience jade bar in full swing. Thank you so much for choosing to stay with us and we hope to see you again next time you make it over to Arizona.
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (414)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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  • Any
English first
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 May 2014 via mobile

We went on Family vacation. Stayed at a villa on top of the mountain. I can't believe how good that place was. From Decore to landscape and service. Incredible. There was one placed I always Brag about it's the Four Season in Thd Big Island. Now it's 2.
Can't say enaugh. The food was amazing. The pool. The gam room. You do get more than what you pay for. I even used the Grill by the pool. Thank you for making our stray pleasant. Can't wait to come back.

  • Stayed March 2014
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Helpful?
Thank Teailblazer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, 8 May 2014
Thank you so much for taking the time to review your recent stay with us. We are delighted to hear that your family had such a wonderful trip all around. It’s always a huge honor when our guests tell us we are one of their favorite resorts. We are so glad to have been able to be a part of your family vacation and that we sent you home with such fond memories. We look forward to see you all again next time you visit Arizona.
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Edmond, Oklahoma
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2014

We have stayed at four different spa resorts in the Scottsdale area and Sanctuary Camelback Mountain tops the list. We love the zen spa atmosphere and the cocktails, food and service couldn't be any better. There are plenty of fitness classes to enjoy and the spa treatments are all fantastic. I had three different treatments and felt that the therapists were very professional and did everything they could to make my experiences enjoyable. Elements restaurant is not to be missed. The views from the restaurant are amazing and the food is outstanding. The attention to detail and quality is exemplary. We are so glad we chose this resort again for a relaxing getaway.

Room Tip: Loved the location of the spa casita.
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank stacyeg79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, 8 May 2014
Thank you so much for taking the time to review your recent stay with us. With all the great spa resorts in the area, we are honored that you consider us at the top of the list. So glad to hear the atmosphere, food and service were superb. Glad to hear you took full advantage of our wonderful spa and amazing spa team. We are delighted to hear that you also had a wonderful experience at elements. Thank you again choosing us for you relaxing getaway. We hope to see you again next time your in Arizona.
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Scottsdale, Arizona
1 review
Reviewed 7 May 2014

I stayed at the Sanctuary last weekend with my family from Michigan...the room, the service and the food was second to none... the spa and the the classes offered as well as your trainers and attendants were as professional as you can get ..many thanks to the Sanctuary management for making our vacation the BEST experience of our lives...

Room Tip: Mountian side casita
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  • Stayed April 2014, travelled with family
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Helpful?
Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, 8 May 2014
Thank you so much for all the kind words about our property and staff. We are delighted to hear that your family had such a fabulous time. We’re glad you had the chance to take advantage of our spa as well as our fitness classes and our amazing fitness staff. It’s always a huge honor when we hear that our guests had one of the best vacations of their lives! Thank you so much for taking the time to write a review. Hopefully we will see you again on your next Arizona vacation.
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Chicago, Illinois
1 review
Reviewed 7 May 2014

Stayed here for a business trip and had a great experience. Staff was very accommodating and the service was superb.
I also dined at Elements, their fine dining restaurant there on property. The only thing better than the food was the view.
When I go back to Phoenix I will definitely stay here again.

  • Stayed May 2014, travelled on business
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Helpful?
Thank kelly r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, 8 May 2014
Thank you so much for taking the time to review your recent stay with us. We are delighted to hear you had such a wonderful visit. Glad you got to enjoy a meal in elements and take in the stunning views around property. We look forward to seeing you again next time your in Phoenix!
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Surrey, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed 7 May 2014

For $500 a night in April, this was very overpriced. The concrete block rooms did not mask conversation next door, the room was small and a bit unattractive (lime green). On the day after the first night's stay we returned to our room at 4:15 pm to find that it had not been serviced. We ate dinner in the dining room the first night but not again. The rest rooms were out of paper and the service was slow.

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank carolfromcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, 8 May 2014
We would like to thank you for taking the time to review your recent stay with us. We are very sorry to hear that you did not feel that the value matched the price. We take our guests comments and reviews very seriously and appreciate your input about our rooms. We will continue to update and improve our rooms to help ensure that our guest have the best experience possible. If you would like to discuss your experience in more detail, we would love to hear from you. Please feel free to email me at sleslie@sanctuaryaz.com. Thank you.
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Johnston, RI
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 May 2014

The views at this resort are outstanding and so is the food. The quality and presentation of food was awesome. The myofascial stretch class offered by Tim gave me the motivation to continue it at home.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review, 6 May 2014
Thank you for choosing to stay with us on your most recent trip to Arizona. We are so glad to hear that you had such a wonderful visit and that you really loved the resort. It sounds like you took good advantage of all the resort has to offer, which we always love to hear. Thank you for taking the time to review your stay and hopefully we will see you again next time you are in the Scottsdale/Phoenix area.
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Additional Information about Sanctuary Camelback Mountain

Property: Sanctuary Camelback Mountain
Address: 5700 E McDonald Dr, Paradise Valley, AZ 85253-5218
Phone Number:
Region: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Paradise Valley
#1 Top resorts Hotel in Paradise Valley
#1 Spa Hotel in Paradise Valley
#1 Luxury Hotel in Paradise Valley
#1 Business Hotel in Paradise Valley
#1 Romantic Hotel in Paradise Valley
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sanctuary Camelback Mountain 5*
Number of rooms: 105
Official Description (provided by the hotel):
Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away. ... more   less 
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Also Known As:
Sanctuary Camelback Mountain Hotel Paradise Valley
Sanctuary Camelback Mountain Paradise Valley

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