We had not made a reservation in advance because we were not sure where we would be that night. This was the only place that still had what we needed. There were bugs in our room and on the bed. (Not bedbugs). Several different kinds. The pool was locked and being cleaned in the evening which I don't recall ever seeing before. Eventually we were able get in the hot tub. Free towels are available for swimming but don't bother with them. Take your own beach towel because they give you a very thin old ratty towel and insist that you return it before going back to your room.