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“Not worth the price”

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Hampton Inn Phoenix/Glendale/Peoria
Ranked #1 of 9 Hotels in Peoria
Certificate of Excellence
Tucson, AZ
2 reviews
“Not worth the price”
Reviewed 18 February 2013

The breakfast was awful, and the temperature was hard to control in the room. The room and lobby were very clean and it was nice that hot and ice water were available along with coco packets and tea all day. Over all though we did not sleep well and the comp. breakfast was so bad we couldn't eat it, although they did have a good fruit salad the eggs, and meat were very bad tasting. Will not stay there again, the price was way too high for the level of quality.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spritemama_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Phoenix/Glendale/Peoria, responded to this review, 1 March 2013
Thank you for your recent stay and for sharing your candid comments. I'm sorry you were so unhappy with the breakfast and accommodations we provide, and offer my sincere apologies. At Hampton, we stand behind our 100% Satisfaction Guarantee, and if you would give us an opportunity to make amends, please contact me directly at kenjacobs@zmchotels.com. I hope you will consider allow us the chance to earn your trust the next time you are in our area.
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350 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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  • Any
English first
Edmonton, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 February 2013

As the title states, I never have concerns about the cleanliness of a Hampton room or any element about the chain. The staff are respectful and friendly without being condescending. The Hampton Inns buildings are always clean and well maintained.

Room Tip: All rooms are good, but advise the staff if your needs require a quieter area or ask what direction...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Phoenix/Glendale/Peoria, responded to this review, 1 March 2013
Thank you very much for your loyalty to the Hampton brand, and for sharing your comments about your recent stay with us. I'm glad you know you can count on Hampton for a clean and comfortable stay, and hope we can serve you here again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Twinsburg, Ohio
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 February 2013

Two couples stayed here (a second visit as the first was so good) and found everything exceeded our expectations. Staff excellent, rooms clean and bright, free breakfast better than most, price competative. What more could you ask for? Would not stay anywhere else when in Phoenix.

Room Tip: all seemed fine
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bwz911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Phoenix/Glendale/Peoria, responded to this review, 4 February 2013
Thank you very much for your return visit and for posting your great review. We are always happy to learn we have exceeded our guest's expectations, and really appreciate your kind words. We look forward to welcoming you back and thanking you in person the next time you are here.
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Peoria
1 review
Reviewed 19 January 2013

We had a great stay at the Hampton Inn in Phoenix. The bed was wonderful, and breakfast was very good; we really appreciated the hot breakfast, and it tasted great. Loved the sheets on the bed; so comfortable.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Phoenix/Glendale/Peoria, responded to this review, 29 January 2013
Thanks for taking the time to share your comments and 5 star rating about our hotel. We know you have a lot of hotels to choose from and want all our guests to be happy they decided to stay with us. We look forward to our next opportunity to serve you here.
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Madera, California
2 reviews
Reviewed 8 January 2013

My husband and I stayed at this Hampton Inn during the Fiesta Bowl. It is in a very convenient location with many restaurants within walking distance. The staff was very professional and extremely helpful. We would definitely stay here again should we attend attend another sporting event at the University of Phoenix Stadium.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janice R z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Phoenix/Glendale/Peoria, responded to this review, 15 January 2013
Thanks for making your very first TA review about your recent stay with us. I'm glad you were happy with the service and accommodations we provide, and really appreciate your kind words about our team. We look forward to serving you here again soon.
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Kansas City, Missouri
Level Contributor
109 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 30 December 2012

My husband, teenage daughter, and I just returned from a 3-night stay at this Hampton Inn, which I selected on the basis of TA reviews. The hotel is within a block or two of many restaurants and shopping alternatives so the location is great. But 2 things in particular set this hotel apart for us: 1) the service was friendly and responsive throughout the stay and 2) the beds were some of the most comfortable we have slept in 2012! The price/value, given all of this, was exceptional and I can't imagine staying anyplace else when we return to Peoria.

Room Tip: Upper level rooms were very quiet
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhuds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Phoenix/Glendale/Peoria, responded to this review, 15 January 2013
Thank you very much for your review and 5 star rating from your recent stay with us. We know you have a lot of hotels to choose from and everyone here wants every guest to be happy with their decision. We really appreciate your recognition of jobs well done and look forward to welcoming you back and thanking you in person the next time you visit Peoria.
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New Jersey
Level Contributor
95 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed 28 December 2012

We recently stayed at the Hampton Inn Peoria for a family visit over the Christmas Holiday. Overall, our stay was very comfortable at the Inn.

Staff:
The Staff was excellent. We had some issues with our flights being delayed for a few days because of inclement weather on the east coast. We called up the front desk of the hotel to advise them that we were delayed on our arrival. There was absolutely no issue and the front desk could not have been more pleasant to deal with. Also, upon our check in and with the maid and service staff, all staff members always greeted us and were quite pleasant.

Rooms:
The rooms were standard Hampton Inn rooms but the most important issue was that the bathrooms and beds were cleaned. Also upon our check in, there were post it notes attached over the beds stating that all the sheets had been cleaned and changed for us daily. I guess this is the local staff's way of reassuring the guests that the linens are extra fresh for its guests. The room also had a microwave and fridge as well as a small desk, flat screen tv, iron, hair dryer, and free wi-fi.

In the morning, the Hampton inn serves its free breakfast in the morning. The breakfast consisted of eggs (each day it varied as one morning, they had prepared small omlets), sausage, gravy and biscuits, potatoes, three kinds of cereal, assorted danish and bagels, bread for toast, waffle maker, yogurt, juices, bananas etc... It was an excellent breakfast as per the turnout each morning was extremely crowded but plenty of seats.

In the back of the property, the Inn had a small swimming pool and hot tub as well as a business center on the 2nd floor and a small snack/sundry shop attached to the front desk if you needed any last minute items.

Location: There are plenty of chain restaurants and shops all around the hotel. Also, this hotel is extremely close proximity to the Peoria City Stadium which is home to the Seattle Mariners and San Diego Padres Spring Training.

Finally, one last touch that i liked was that during the holiday season, the hotel was nicely decorated and the hotel also provided complimentary wrapping paper, tape, scissors, and bows for any last minute wrappings you may have needed which I thought was a nice touch.

I would definetely stay at this property again.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Phoenix/Glendale/Peoria, responded to this review, 15 January 2013
Thank you very much for your thorough review of your stay with us. I'm glad you were happy with the service and accommodation we provide, and look forward to welcoming you back the next time you are in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Phoenix/Glendale/Peoria

Property: Hampton Inn Phoenix/Glendale/Peoria
Address: 8408 W Paradise Ln, Peoria, AZ 85382-4731
Phone Number:
Region: United States > Arizona > Central Arizona > Peoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Peoria
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Phoenix/Glendale/Peoria 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hampton Inn Phoenix / Glendale / Peoria Hotel Peoria
Hampton Inn Peoria
Peoria Hampton Inn

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