We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Descent Place. Bad Entry Experience.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Hotel & Suites, Peoria
Ranked #5 of 9 Hotels in Peoria
Reviewed 17 March 2014

We stayed here as an IHG Member using points for a suite for two nights. The hotel overall is a great place and great location.

The reception asked me if I was staying one night. I said two. The Reward system required me to book each night separately (This is what I was told by IHG on the phone). The reception then tells me because they are booked as two separate nights I would have to check out and check in again the next day. I said why? Because they are two separate bookings. I said they are for the exact same suite, why would I have to check out and in. She tells me because they are booked full.
I'm trying to figure out what difference that makes. I booked months ago, the exact same room. She still insisted on me checking out and in the next day while I kept asking 'why' and getting no clear reason. I told her to write a note for the staff to do that and I don't need to come back and this is completely ridiculous. I was finally given the go ahead to check in.
I never returned to check out and in but my door cards had expired and I had to come back to get them reset. I'm normally easy going but get frustrated when a lack of common sense creates unnecessary frustration.

If I'm to check out and in again does that mean I'm likely not getting the room I booked for the second night. Am I going to have to move our luggage? Do I have to check out before check out tome and wait until check in time? Are they going to change the sheets? This is how ridiculous the idea of checking out and in is. No one that stays two nights checks out and in. Use common sense and be solution oriented.

The room was fine. The fan in the bathroom was at the point of seizing. It will likely burn out soon. In the meantime it is a loud humming noise until it can force itself to start turning. The pull out couch is missing several springs at the end of the bed and if sat on will push right through. The shower drain is very slow to drain. I didn't lose sleep over these items but a quick observation by maintenance or housekeeping would avoid these.

Breakfast is great. Good food and good selection. Large comfortable seating area. The staff lady running breakfast lacks conscientiousness. Both mornings I had to ask for forks and bowls and other items that weren't stocked. The second morning my daughter went into the storage cupboard to get forks (now that I knew where they were) because the same staff lady was having a relaxing chat with the front desk. Very slow to replenish food items that were out. The garbage both days was so full I couldn't put anything in it.

I think this is a great hotel but some staff need some direction. I stayed at a Holiday Inn Express near Seattle days before this and their staff did circles around this one in Peoria.

Overall, an decently average stay despite the entry.

Stayed: March 2014, travelled with family
1  Thank itzmoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, Peoria, responded to this reviewResponded 2 April 2014

Dear itzmoi,

Thank you for being an IHG Club Rewards member and for writing us a review. It is great to hear that the breakfast served during your stay lived up to your expectations. However, I would like to apologize for the difficulties you had experienced at check-in. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Your feedback is very important to us as this continually helps us improve the services we offer to our guests. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (136)
Traveller rating
Traveller type
Time of year
Language

93 - 99 of 136 reviews

Reviewed 23 February 2014

We stayed here when house hunting. The staff was nice and facilities good. We met our Realtor in the lobby/lounge and the staff was helpful in letting us work. Would definitely recommend to family and friends who visit.

Stayed: December 2013, travelled with family
Thank pwb77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

We were only here for one night, had a suite with a 2nd room with pull out sofa/bed, micro and fridge. Room was well kept, seemed up to date, not worn at all. Staff very nice at check in, breakfast is in a nice room right off the lobby, standard breakfast selection - eggs, sausage pattie, pancakes, toast, dry cereals, fruit, etc.
Only thing I felt was missing was possibly a hot cereal, since it was February. Easy access to Rte 101, shopping and dining very accessible to hotel, Cracker Barrel right next door for those who wish an easy choice.
This was first time I've stayed at this location, I visit area at least 4 times a year, will be coming back to this location on my next trip vs. other choices in the area. Great value for the price I paid.

Room Tip: Ask for rates for Suite 304, has bedroom and sitting room combo, very spacious.
See more room tips
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tom O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

I always stay at Holiday Inn express and have done so at this one twice. Clean and comfortable. Fresh cookies in the evening. Morning breakfast is good and they are quick to make more when needed. There is also a Cracker Barrel right next door.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

Generally consistent with most other Holiday Inn Express properties where I've stayed. Friendly, helpful staff. A nice quiet, good nights' sleep. No loud housekeepers first thing in the morning was a plus. Linens were a little shopworn.

Room Tip: Backside of top floors away from elevator probably quieter.
See more room tips
  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank HummerBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2013

Negotiated prices for Baseball teams but even that rate is too high for this very tired facility. Item for a major renovation. Free breakfast served, but out in the lobby and selection not so great. Room smelled horrible upon check-in, carpet tired, dirty, curtains and hardware falling apart, air conditioning could be better especially since its 115 degrees. Very tiny bathroom space, bedding run down and bed is very uncomfortable. Two double beds, not two queen beds. Just paid less than half is price for two queen beds. Definitely would not be somewhere I would like to stay again. Again this isn't a luxury vacation and I wasn't expecting a resort type hotel, but this is definitely ready for a complete renovation. Staff was courteous and helpful.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, Peoria, responded to this reviewResponded 13 July 2013

Dear Paula P,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry our hotel did not live up to your expectations and regret you were not satisfied with the conditions of the room you received. I have taken note of your valuable comments and would share these with our management team for the purpose of bringing improvements needed.

Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Connie D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2013

If you need a place to stay for 1 or a few nights, with a good breakfast, this is the place. The room and furnishings are very comfortable, the employees are all friendly and helpful, and the breakfast was better than most at similar places. Overall this is a great value.

  • Stayed: May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AtlantaRichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Peoria hotels
0.3 mi away
Hampton Inn Phoenix/Glendale/Peoria
0.5 mi away
La Quinta Inn & Suites Phoenix West Peoria
0.2 mi away
Residence Inn Phoenix Glendale/Peoria
Show Prices
Show Prices
Show Prices
6.8 mi away
Cibola Vista
Cibola Vista
#3 of 9 in Peoria
475 reviews
0.3 mi away
Comfort Suites Peoria Sports Complex
2.4 mi away
WoodSpring Suites Phoenix Peoria
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites, Peoria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites, Peoria

Address: 16771 N 84th Ave, Peoria, AZ 85382-4766
Phone Number:
Region: United States > Arizona > Central Arizona > Peoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Peoria
Price Range: £73 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites, Peoria 3*
Number of rooms: 98
Official Description (provided by the hotel):
*Hotel near Spring Training* Come discover all that the rapidly growing Northwest Phoenix/Glendale area has to offer at the convenient Holiday Inn Express Hotel and Suites Peoria/Glendale (Loop 101 & Bell Rd.) where you are in the heart of all the action and entertainment. Attending an exciting event at University of Phoenix Stadium (home of the Tostitos Fiesta Bowl and Arizona Cardinals Football) or Jobing.com Arena (aka Glendale Arena) home of NHL Phoenix Coyotes Hockey? We are the perfect home base for your adventure. You ll be less than 1 mile from Arrowhead Towne Center Mall with over 150 shops, a multitude of dining options and hip, ultra cool nightlife. Our hotel is a central hub to many other nearby cities including Sun City, Surprise, Whittman and Glendale. Zip to Luke Air Force Base, Westgate City Center, Cabelas, Glendale Airpark, Canyon Speedway, Lake Pleasant, MLB Spring Training in Peoria, Glendale and Surprise Sports Complex, they re all just a short drive away.Traveling on business? Our hotel is located near Volvo Ford and Toyota proving grounds. We are just 20 minutes northwest of Phoenix Sky Harbor International Airport. Stretch out in a spacious guestroom, order some room service from Cracker Barrel and sleep soundly in our plush new bedding. Two-room suites are perfect for traveling families. Free wireless high-speed Internet & Express Start breakfast bar will keep you connected and satisfied. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Travel Republic (UK), TripOnline SA, Expedia, Ebookers, Evoline ltd, HotelsClick, Cancelon, 5viajes2012 S.L., HotelQuickly and getaroom.com so you can book your Holiday Inn Express Hotel & Suites, Peoria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites, Peoria
Holiday Inn Peoria
Peoria Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing