We stayed here as an IHG Member using points for a suite for two nights. The hotel overall is a great place and great location.
The reception asked me if I was staying one night. I said two. The Reward system required me to book each night separately (This is what I was told by IHG on the phone). The reception then tells me because they are booked as two separate nights I would have to check out and check in again the next day. I said why? Because they are two separate bookings. I said they are for the exact same suite, why would I have to check out and in. She tells me because they are booked full.
I'm trying to figure out what difference that makes. I booked months ago, the exact same room. She still insisted on me checking out and in the next day while I kept asking 'why' and getting no clear reason. I told her to write a note for the staff to do that and I don't need to come back and this is completely ridiculous. I was finally given the go ahead to check in.
I never returned to check out and in but my door cards had expired and I had to come back to get them reset. I'm normally easy going but get frustrated when a lack of common sense creates unnecessary frustration.
If I'm to check out and in again does that mean I'm likely not getting the room I booked for the second night. Am I going to have to move our luggage? Do I have to check out before check out tome and wait until check in time? Are they going to change the sheets? This is how ridiculous the idea of checking out and in is. No one that stays two nights checks out and in. Use common sense and be solution oriented.
The room was fine. The fan in the bathroom was at the point of seizing. It will likely burn out soon. In the meantime it is a loud humming noise until it can force itself to start turning. The pull out couch is missing several springs at the end of the bed and if sat on will push right through. The shower drain is very slow to drain. I didn't lose sleep over these items but a quick observation by maintenance or housekeeping would avoid these.
Breakfast is great. Good food and good selection. Large comfortable seating area. The staff lady running breakfast lacks conscientiousness. Both mornings I had to ask for forks and bowls and other items that weren't stocked. The second morning my daughter went into the storage cupboard to get forks (now that I knew where they were) because the same staff lady was having a relaxing chat with the front desk. Very slow to replenish food items that were out. The garbage both days was so full I couldn't put anything in it.
I think this is a great hotel but some staff need some direction. I stayed at a Holiday Inn Express near Seattle days before this and their staff did circles around this one in Peoria.
Overall, an decently average stay despite the entry.
- Official Description (provided by the hotel):
- *Hotel near Spring Training* Come discover all that the rapidly growing Northwest Phoenix/Glendale area has to offer at the convenient Holiday Inn Express Hotel and Suites Peoria/Glendale (Loop 101 & Bell Rd.) where you are in the heart of all the action and entertainment. Attending an exciting event at University of Phoenix Stadium (home of the Tostitos Fiesta Bowl and Arizona Cardinals Football) or Jobing.com Arena (aka Glendale Arena) home of NHL Phoenix Coyotes Hockey? We are the perfect home base for your adventure. You ll be less than 1 mile from Arrowhead Towne Center Mall with over 150 shops, a multitude of dining options and hip, ultra cool nightlife. Our hotel is a central hub to many other nearby cities including Sun City, Surprise, Whittman and Glendale. Zip to Luke Air Force Base, Westgate City Center, Cabelas, Glendale Airpark, Canyon Speedway, Lake Pleasant, MLB Spring Training in Peoria, Glendale and Surprise Sports Complex, they re all just a short drive away.Traveling on business? Our hotel is located near Volvo Ford and Toyota proving grounds. We are just 20 minutes northwest of Phoenix Sky Harbor International Airport. Stretch out in a spacious guestroom, order some room service from Cracker Barrel and sleep soundly in our plush new bedding. Two-room suites are perfect for traveling families. Free wireless high-speed Internet & Express Start breakfast bar will keep you connected and satisfied. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites, Peoria
- Holiday Inn Peoria
- Peoria Holiday Inn