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“Good for fall baseball”

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Extended Stay America - Phoenix - Peoria
Ranked #9 of 9 Hotels in Peoria
Reviewed 19 November 2010

Asked for and received non-smoking, ground-floor room. Stayed one week in a studio at an amazing daily rate and just a few marks off total score because of garbage dumpster pick-up @ 4 AM on two nights.
Terrific value and highly recommended for location to Peoria baseball complex.

  • Stayed: November 2010, travelled solo
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1  Thank none65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanlarson, Manager at Extended Stay America - Phoenix - Peoria, responded to this reviewResponded 5 December 2010

Thank you so very much for your glowing review of Extended Stay America Phoenix - Peoria. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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Reviews (134)
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118 - 124 of 134 reviews

Reviewed 10 October 2010

Purchased a Non Smoking room on Priceline for two nights. Got to the hotel and was informed they only had SMOKING rooms available. The hallway to the room REEKED of smoke. The room is a death trap. You cannot breathe. I started having lung spasms within 20 minutes. The staff could care less. They ask that you bring your dirty towels to them and they will give you fresh. So basically you are your own housekeeping staff. They are so rude and objectionable you will wish you had not visited this vile place. They have no amenities and there are many other nice hotels nearby. Do not visit this awful, awful place.

  • Stayed: October 2010, travelled with family
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2  Thank RoannaO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanlarson, Manager at Extended Stay America - Phoenix - Peoria, responded to this reviewResponded 14 November 2010

I recently received a copy of your review of the Extended Stay America Phoenix - Peoria. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I am eager to address your particular concern in this forum. Our hotel is a favorite accommodation for business and leisure travelers who are staying any number of nights. Occasionally, we get an influx of guests who need to leave their departure date open or extend their stay at the last minute. In most cases, our reserve rooms are sufficient to absorb this increased demand. However, in very rare circumstances, like yours, we don't have the room types to accommodate every guest's preference. For that reason, we list your bed/smoking preference on your reservation but are unable to guarantee it. Of course, we will continue to make every effort in our power to honor your room preference.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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Reviewed 2 September 2010

I went to Az to buy a townhouse and needed a place to stay so I could get everything set up for my move to Az. It turned out to be a great place to stay, great location, friendly staff always willing to help, it was like being at home everything I needed all in one place. I wish I could find something like that when ever I take a trip.

  • Stayed: August 2010, travelled on business
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Thank gfkit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2010

This was my first visit to an ESA but it won't be my last! The accommodations were great. The staff friendly & efficient. The only thing lacking was a pool & jacuzzi. The efficiency kitchen complete with pot/ pans & dishes saves a family a fortune in dining out.

  • Stayed: August 2010, travelled with family
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Thank Ria92054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2010

Staff are very unfriendly and if you need anything, they are not willing to provide it. Cost a lot of money for what you get. Found roach bait just sitting on the bathroom floor. Toilet plugged; dirty bathroom. Staff are EXTREMELY rude. Would never go back again. No pool and no workout facilities...what the heck?

  • Stayed: May 2010, travelled on business
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2  Thank lizzywoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2010

Hair in the bathroom, bed hard as a rock, cleaning service is once a week for your room, no shampoo, lotion, conditioner, thin walls ( you can hear the people upstairs having a conversation and other things xxx), asked for a late check out which is 11am normally and the person says "how about 11:15am" I hung up in discussed, drug deals going on in the parking lot. Amenities: parking. Nothing else. WTF=NO SLEEP

  • Stayed: April 2010, travelled on business
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1  Thank Playallnine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2010

I stay at many hotels and now realize why this hotel chain is bankrupt.
No free amenities, Poor quality housekeeping.
The only nice thing about the stay was leaving.

  • Stayed: November 2009, travelled with friends
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1  Thank Seasoned-Traveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Phoenix - Peoria

Address: 7345 W Bell Rd, Peoria, AZ 85382-3870
Phone Number:
Region: United States > Arizona > Central Arizona > Peoria
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Peoria
Price Range: £55 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Peoria 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travel Republic (UK), Extended Stay, TripOnline SA, Ebookers, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Extended Stay America - Phoenix - Peoria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Peoria
Peoria Extended Stay

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