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“Consistent Service and Pleasant Staff”

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Embassy Suites by Hilton Hotel Phoenix Biltmore
Ranked #50 of 174 Hotels in Phoenix
Reviewed 13 November 2011

Overall a very nice stay. The checkin staff were helpful and efficient. Room was the standard Embassy Suite, with ample storage and hanging space. Breakfast was freshly prepared, and the pool was very large. A very good business stay with no hassles.

Room Tip: All the rooms are the same, probably avoid near the elevators in case of noise.
  • Stayed: October 2011, travelled on business
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1  Thank KollegeKlubMadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this reviewResponded 28 November 2011

Thank you very much for the Great review! We really appreciate the feedback. I hope you will visit us again soon.

Sincerely,
Valarie Miceli
General Manager

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Reviews (1,089)
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960 - 966 of 1,089 reviews

Reviewed 27 October 2011

The staff was friendly and receptive. The room had a large bedroom, with a front living area with sofa, table, bar and TV. The beds were really comfortable, but the living area of the room was musty. Bathrooms are pretty small.

The free omelet breakfast sounded good, but since there was only one short-order cook making breakfasts I opted to skip the line and go for the fresh fruit, oatmeal and yogurt.

The lobby, palm trees, ponds, paths and fish looked great.

There was a high class mall next door and several top shelf chain restaurants in the local area.

  • Stayed: October 2011, travelled on business
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1  Thank Catalyst_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this reviewResponded 28 November 2011

Thank you for the nice review. I am so glad that you enjoyed your stay with us. I am sorry that you missed out on our cooked to order omelets...they are Great!
I hope you will visit us again the next time you are in Phoenix.

Best Regards,
Valarie Miceli
General Manager

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Reviewed 24 October 2011

Fastest check in ever. Was to my room within 5 minutes of walking onto property (with wife and 2 young kids). Pleasing lobby and pool area. Mall just on the other side of parking lot.

  • Stayed: July 2011, travelled with family
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Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this reviewResponded 27 October 2011

Thank you for choosing our hotel! Embassy Suites are perfect hotels for families and I am thrilled that you had a good time. You absolutely cannot beat our location with Biltmore Fashion Park right next door.

I hope you will have the opportunity to visit us again soon!
Sincerely,
Valarie Miceli
General Manager

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Reviewed 18 October 2011

Although this facility was built 30 years ago, it was totally refurbished about 3 years ago and is very nice. It is located right next to the Biltmore Fashion Mall, which is loaded with nice shops and restaurants. Even though there were several 18U baseball teams staying there, breakfast was still very fast and efficient. They make a great omelet there. The staff was friendly and helfpul as well. Everyone in our group thought it was an excellent place to stay.

They have a touch screen assistant in the lobby to direct you to restaurants and shops. However, be cautious. We picked a BBQ place on the north side of town where our friends were staying and it turned out to be a catering only business.

My only complaint would be a trash truck next door make beeping and crashing noises at 6 AM.

Room Tip: Ask for a room away from the mall to avoid the dumpster noise at 6 AM.
  • Stayed: September 2011, travelled with family
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1  Thank William A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this reviewResponded 27 October 2011

Thank you for reviewing our hotel. I am glad you enjoyed our complimentary breakfast. Our breakfast cooks have been with the hotel for over 15 years and they are the best!

I hope we have a chance you see you again soon!

Sincerely,
Valarie Miceli
General Manager

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Reviewed 14 October 2011

My recent stay at this motel was fantastic! As you enter the lobby you see a large area with fish ponds, paths, and vegetation. Just a very good place to relax and have a drink.

The room is very large (includeds bedroom and a separate work area), two large lcd tv's, couch and plenty of storage.

Omaha Steak Company is located inside the motel. I ate there twice since I was traveling through three time zones. It was great resturant without the extreme prices associated with motel resturants.

  • Stayed: September 2011, travelled on business
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Thank evetssenim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this reviewResponded 27 October 2011

Thank you very much for your terrific review of our hotel. I am thrilled that you discovered our wonderful restaurant, The Omaha Steakhouse. Although there are lots of terrific restaurants within easy walking distance of our hotel, the Omaha Steakhouse is the best, with great food and wonderful service.

I hope we will see you again soon!
Best Regards,
Valarie Miceli
General Manager

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Reviewed 12 October 2011

We had a wonderful one night stay here before flying from Phoenix at the end of our vacation. Welcoming staff, a great pool view room and a really really pleasant hotel... The lobby is stunning and the pool area great too.

As for the room... All rooms are in fact 2 room suites. We have never had so much space. an amazing touch is the in room brochure where the manager says the staff are instructed to call her at home if there is a problem they can' resolve.

The free 2 hour drinks and snacks session every night is great and the breakfast huge and plentiful. I'd definitely come back, well done Embassy Suites Biltmore!

Room Tip: Pay a little more for a pool view or you might end up looking at the car park
  • Stayed: September 2011, travelled as a couple
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Thank Peter100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this reviewResponded 27 October 2011

Thank you for taking the time to review our hotel on Trip Advisor. I am really glad you enjoyed your stay with us. We do have a wonderful property and a fantastic location. I hope we get to see you again next time you visit Phoenix!

Sincerely,
Valarie Miceli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2011

Stayed one night before a departure from Phoenix airport. The hotel is located near some good shops and restaurants and is handy for the airport and city.

The staff were very helpful and the complimentary drinks and snacks for two hours at managers reception were welcoming.

We ate at the restaurant and I had a nice steak.

Rooms are spacious, clean and well presented with free wi fi.

We did not use the pool but it looked nice.

Would definitely stay again if in the area - really good value.

  • Stayed: September 2011, travelled as a couple
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Thank hexaminer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this reviewResponded 10 October 2011

Thank you for the great review of our hotel. I am so glad you enjoyed your stay. We do have a great location and a wonderful team. I hope to see you again soon.

Best Regards,
Valarie Miceli
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel Phoenix Biltmore

Address: 2630 E Camelback Rd, Phoenix, AZ 85016-4206
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Romantic Hotel in Phoenix
#43 Family Hotel in Phoenix
#48 Business Hotel in Phoenix
Price Range: £99 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Phoenix Biltmore 3.5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Embassy Suites Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Hotel Phoenix Biltmore Arizona

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