This is a nice big, wide open Embassy with tons of opportunity to be amazing! The downside is, it needs some sprucing up. The type of sprucing up it needs shouldn't even be that expensive. Just simple things (e.g. breakfast area/happy hour area- gets a little gross and needs a fresh update; outdated bathroom missing a tile or two, toilet not working well).
There is a ton of wasted space in the bedroom part of the suite whereas the bathroom is so tiny. The bathrooms are typically small in older Embassies, but this one is so small in proportion, it's bonkers! The pullout bed was literally one of the worst I've EVER slept on, bar none. I was in pain for at least a day or two after the trip.
The staff were all kind- from checkin to Happy Hour to housekeeping staff. All wanted to help and make the stay great.
There's a lot to love about this property from location, to the greenery areas and all the fish and turtles in the water throughout the hotels. A little freshening and brightening of these areas will go a long way to easily making this a 5 out of 5! I'd definitely stay again and look forward to any updates the future might hold!
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- Also Known As:
- Embassy Suites Phoenix
- Phoenix Embassy Suites
- Embassy Suites By Hilton Hotel Phoenix Biltmore Arizona