I had a one night stay due to a conflict at my conference hotel... I arrived early (with a group of 3 others)... For a 10 dollar fee, I was upgraded and placed in a room right away. I didn't mind the 10 dollar fee as they placed me on the top floor overlooking the pool and the scenic mountains in the background.
In the evening they have a nice array of beverages and some snacks that are complimentary. They also provide breakfast in the morning- cooked to order.
The staff members were extremely helpful. They even offer a shuttle to take guests down the street to local stores if need be.
There were a few small reasons I did not rate the hotel as excellent. The air conditioning in the suite never seemed to cool the room completely. (I did hear that other guests were provided with fans to help with this- I didn't request one..) the pool was lukewarm like bath water... Not particularly refreshing... But again- I'm from the northeast, so it is probably standard for the area... The filter on the shaded side of the pool also appears to need service... Or someone could use a skimmer ( there was no lifeguard on duty...)
Lastly- the fitness area is a very small glass box that is like a fishbowl... I was going to workout, but it didn't appeal to me...
Overall I was happy with the stay...
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- Also Known As:
- Embassy Suites Phoenix
- Phoenix Embassy Suites
- Embassy Suites By Hilton Hotel Phoenix Biltmore Arizona