This huge and really nice resort is located just south of Downtown Phoenix, off I10 at the Baseline Road exit. With its large on site waterpark, it’s obvious that the place is a big draw for families with kids. It’s also a business friendly place with lots of conference facilities, etc. To management’s credit, this is one place that does an excellent job of balancing the somewhat disparate needs of families with kids with those of visitors seeking grown-up style comfort, relaxation and elegance.
WHAT WAS GOOD: The Oasis waterpark was absolutely awesome. It was clean, well staffed, well managed and a ton of fun for our whole family....Rooms in the Camelback Suites building were newly renovated, nicely decorated and very comfortable....The pool areas inside the courtyard were beautifully decorated, meticulously maintained and very comfortable. The grounds throughout the resort, in fact, were beautifully landscaped and nicely maintained, with many elegant touches like fountains, lush desert southwestern style plantings, etc....The staff seemed genuinely friendly and was very helpful....We were able to secure an early check-in time, which was particularly important since our stay was limited to just one night, and we wanted our school age boys to get the most out of the waterpark.
WHAT COULD HAVE BEEN BETTER: We had a slight glitch with the check-in process. Although one of the two rooms we reserved was available for early check-in, the second room didn’t become available until nearly dinner time. Though this didn’t spoil our afternoon or alter our plans, it was hard to fathom how the staff could’ve dropped the ball so badly on this one....Service at the Phantom Horse Grill was friendly but very slow....I had some strange happenings with the resort’s online reservations system: first it took several days to receive a confirmation, prompting a phone call on my part; then I received a bizarre e-mail following our stay stating that my room cancellation request had been successfully processed (no harm, just plain weird).
THINGS TO KNOW: This is a huge and sprawling resort that has over 600 rooms and covers a great deal of space. Expect to do some serious walking or even take the car in some cases to reach certain parts of the property....The location is very convenient – we booked this place, in part, due to its proximity to the airport. Don’t worry about airport noise, however - despite that proximity, you’d never know you’re just ten minutes away by car....As other reviewers have mentioned there are a ton of kids here so expect plenty of company from the Nickelodeon set....When the waterpark shuts down (6:00 pm during our stay; later during the summer months), the otherwise quiet pool areas get barraged, at least temporarily....Pools are open until something like midnight, taking advantage of Phoenix’ alluring evening temperatures. Though noise was never an issue during our stay, I could see where a loud gathering around the pool could be an annoyance, especially for rooms on the lower levels....There was a ton of construction going on during our stay due to the addition of several new villas. It wasn’t disruptive in any way, just kind of unsightly at times.
BOTTOM LINE: This is a great place to spend a day or two, especially if waterslides, lazy tubing rivers and wave pools are your thing. Its proximity to the airport makes it an excellent starting or finishing point for any trip to Arizona passing through Sky Harbor. Not surprisingly, my kids labeled it the greatest hotel stay ever, causing me to look the other way at any minor shortcomings. Pure and simple – grown-up enough and lots of fun for all.
- Official Description (provided by the hotel):
- Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape. ... more less
- Reservation Options:
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- Also Known As:
- Arizona Grand Hotel Phoenix
- Pointe South Mountain Resort
- Pointe South Resort
- Arizona Grand Phoenix
- Arizona Grand Resort & Spa Phoenix