We came up from Tucson with the two kids to play at the water park, which is the only thing this place has going for it.
You are definitely just another tourist in this place and there is very little feeling that you are in a resort. We picked this one because we heard they had a great water park, but I have no desire to return. The water park just isn't that great.
On top of that, this is one of those places where you think you are getting a great deal until you actually get here and find out they nickel and dime you for everything and it is all 3 times as expensive as it ought to be. Drinks at the pool are $8. I got the bill today and found I have a $25 "resort fee" which I never knew I would be paying. This on top of the $20 "upgrade" they convinced us we must have when we checked in. This was so we could have the new furnishings and wireless. Apparently we would have been in a real dump without the upgrade, next to the freeway and FAR from the water park with old furnishings and no internet.
Add to this the fact that the whole place is under construction and you wake up to jack hammers every morning. The staff act as if you are in their way. I shared a guest, not service, elevator with a cart full of what smelled like rotting brocolli yesterday morning at 7:30am. That killed my breakfast appetite.
Next time I'll book a hotel near a real water park and skip the attitude.
- Official Description (provided by the hotel):
- Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape. ... more less
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- Also Known As:
- Arizona Grand Hotel Phoenix
- Pointe South Mountain Resort
- Pointe South Resort
- Arizona Grand Phoenix
- Arizona Grand Resort & Spa Phoenix