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“Friendly staff make this lovely facility a great place”

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Sheraton Grand Phoenix
Ranked #19 of 174 Hotels in Phoenix
Certificate of Excellence
Springfield, Va
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Friendly staff make this lovely facility a great place”
Reviewed 26 February 2012

I was there for business travel while a professional soccer team was also staying at the hotel. The staff was extremely courteous to all the guests, despite the extra commotion. When I returned from a morning run, the outside bellman called after me to hand me a water bottle --that's the kind of extra attention everyone received. An ideal location for a convention center visit with several good retaurants within walking distance. ...minus the Hooters across the street.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Scottsdale, Arizona
Level Contributor
280 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 24 February 2012

very pleased with the staffing , accommodations, restaurant, and especially the fitness center.

Room Tip: sign up for Starwood if you haven't already and get the upgraded rooms
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  • Stayed February 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank izymassage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina, California
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 February 2012

OK - usually when you arrive and discover that a hotel is overbooked, a tantrum seems appropriate. Not necessary with this hotel. I received an honest and factual report of the reason the situation occurred, and then Sarah proceeded to take care of everything. She secured a room at a very nice hotel and even included round trip transportation and free internet at the other hotel for the night I was inconvenienced.

If ever I am in Phoenix again, this is where you will find me!

Room Tip: Join the rewards club - it has its perks!
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  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank littleeve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 February 2012

The Sheraton Phoenix Downtown Hotel is lovely. Convenient to the Convention Center where my husband had a conference and our family tagged along for vacation time., Also convenient to colleges/universities, downtown attractions and a variety of restaurants. Also convenient to interstate highways and airport.

Room Tip: Higher floors, ask for mountain view - beautiful!
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niagara Falls, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 February 2012

We had to come to phoenix for work. when we arrived everyone was so helpful and friendly.the rooms were great and the beds are to die for.when we went to the lobby bar looking for somewhere to eat.Jerry the bartender went above and beyond with helping us.We ended up staying at the bar alot longer then intended.he treated us like we were old friends.it was nice to feel like i was home away from home.You need more like him.thanks again jerry.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
Reviewed 20 February 2012

Great Hotel in the middle of everything. From the Valet staff to the Front desk at check out they deserve a perfect 10.

Went on a Friday and check out on Monday, this part of town is very quiet on weekends unless there is a major event nearby (an stadium and an arena between walking distance)

I will go back, but this time with my wife and kids, really enjoy it, great rooms.

Friday and saturday night they had major events, but the valet staff was so great that i didnt even notice it when I pulled into the driveway, lots of cars but didn't have to wait .

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank romoanaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leoper, General Manager at Sheraton Grand Phoenix, responded to this review, 21 February 2012
Titled “Business trip, an Amazing experience”

I think it’s a great compliment to say you were here for business, but want to return and bring your family! We at the Sheraton Phoenix would warmly welcome that visit.

Thank you for your perfect “10” rating, we will work hard to earn that rating each time you stay with us. We value your loyalty and your business.

Please connect with our great concierge desk during your family visit, for great suggestions of what to do and see while you are in town. As you know, our central location cannot be beat!

Until then…

Warm Regards,




LEO PERCOPO
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 February 2012

I try to stay here when visiting on business.
Good downtown location
Try to find street parking, it's cheaper.
Breakfast buffet has decent selection
Clean rooms.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALO_YYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leoper, General Manager at Sheraton Grand Phoenix, responded to this review, 21 February 2012
Titled “Great location, good value”

Thank you for continuing to choose us as your preference for business travel. We appreciate it.

We’re also happy that you feel what we have to offer is of good value. If that ever changes, please let me know.

We look forward to your next visit.

Warm Regards,




LEO PERCOPO
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Phoenix

Property: Sheraton Grand Phoenix
Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#31 Family Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Official Description (provided by the hotel):
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 
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Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona

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