My husband and I had New Years Eve plans downtown so we decided to stay the night, instead of trying to find a cab to get home. Great choice! The location is right downtown & within walking distance to just about everything.
The room was a little small, but it was very clean, as were the bathrooms. Not only was the bed very comfortable, but so were the pillows (which I find never happens).
We paid extra to stay on the Club Floor which gives you access to the Club Room to relax or for breakfast and evening Hors d'oeuvres. We felt is was definitely worth the additional cost. Evening had little corn dogs, mushroom empanadas, hummus and chips, veggies w/ dip, cheese/crackers, soft drinks, water, espresso drinks and coffee at no charge. You did have to pay for alcoholic beverages. We had enough to eat so we skipped dinner. Breakfast had oatmeal, pastries, cereal, fruit, yogurt and the same drinks. We found it was more than adequate. The ladies running the room were seriously sweet! In fact, every member of the staff did a great job. They truly wanted to make sure we had a great stay.
We had one problem which was dealt with immediately, the shower wouldn't engage and stay on. We called guest services & within 5 minutes they were at our door. Another 2 minutes and the shower was working. This shows the level of service they provide. Bravo!
Since it was New Years, they had a great little band playing in their lounge, served champagne and handed out hats to everyone. The service was top notch, the girls were running their butts off to take care of everyone.
The only thing that keeps my review from being a 5 was the pool area. It was really small, the bar was closed & their idea of "heated" pool and mine are very different. It was so cold we couldn't get in it. These are minor issues though & would not keep me from staying there again.
- Official Description (provided by the hotel):
- The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more less
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- Also Known As:
- Sheraton Phoenix
- Sheraton Grand Phoenix Arizona