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“Great place to stay”

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DoubleTree Suites by Hilton Hotel Phoenix
Ranked #37 of 174 Hotels in Phoenix
San Clemente, United States
1 review
“Great place to stay”
Reviewed 26 December 2013

Although our stay was short we will definitely come back and stay here. It is right by the airport but not noisy at all. It is also near the Japanese cultural center and I heard the park is a must see.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mari E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, 27 December 2013
Thank you Mari E. for staying with us and the vote of confidence to stay with us again.
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1,347 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Arizona City, Arizona
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 December 2013

We stayed here for 2 nights, December 17th and 18th. It was our first stay at this Doubletree and it was great. We were in a handicapped room and it was very comfortable. The only drawback is that the hotel entrance is kind of difficult to find the first time.

The buffet breakfast was very good but as usual the hotel restaurant were a little expensive. We found the staff to be very friendly and helpful. We will be staying there again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank azcherrybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, 27 December 2013
Thank you azcherrybear for the compliments. The Hotel's location within the Gateway Office Complex can make finding the entrance a bit challenging but I'm confident the search was worth it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Window Rock, Arizona, United States
1 review
Reviewed 23 December 2013

The accomodations were very good, the faucet handles on the wash basin were not adjusted correctly. The breakfast staff on the last day of my stay were rude because I was a few minutes late for the complimentary breakfast. Overall, I enjoyed the room and amenities.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, 27 December 2013
Thank you Mike S. for letting me know about the faucet handles that need adjusting. We will correct them immediately. I'm happy that you enjoyed the accommodations and I will work with our breakfast staff to soften their approach at closing time. We hope that you stay with us again soon.
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Chino Hills, United States
1 review
Reviewed 20 December 2013

Breakfast Buffet was Generic, asked to have Boardining pass printed for me and was completely pushed to the business center. No added service from front desk. Overall Cleanlyness of room and furniture was very good. The ammendities were fine, but I judge a stay by the service, that you will always remember. I will remember the desk clerk rejecting my request to print a boarding pass at this hotel. This I have never experienced any where before.. Just a boarding pass. Its the little things that make a difference.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, 27 December 2013
I apologize that our desk clerk did not assist with your boarding pass. I will emphasize your comment that the little things make the difference. We try to always be warm and accommodating and we will continue to strive for excellence.
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A TripAdvisor Member
Reviewed 20 December 2013

A great facility. The staff are very helpful and well trained. I needed a 5 a.m. shuttle to the airport and had absolutely no problem. My shuttle from the airport was timely and easy. The facility is well maintained. I will return.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, 27 December 2013
Thank you for calling us a "great facility". I will pass your service compliments onto our airport shuttle team. We look forward to your return.
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Amherst, New Hampshire
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 December 2013

I don't know how anyone could give this a five. The rooms are so dated I think my mother probably walked on the same carpet when she was a kid. Pick another hotel. Breakfast was okay and the restaurant staff polite. If you don't want outside access to your room don't stay here.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BWCusato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, 27 December 2013
I apologize, BWCusato, that our room decor appeared dated. We are currently working on designs to freshen their appearance. Thank you for your comments.
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California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 December 2013

A bit dated, but very clean, spacious and a good quality breakfast. Low price of $60/nt. for a King bed suite w sofa bed, microwave, small kitchen sink, refrig, flatscreen tv's in both the living area and the bedroom, free parking. Would stay there again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank valueseeker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review, 27 December 2013
Thank you valueseeker1 for the vote of confidence to stay here again. I'm glad our price worked well with your "value seeking" budget. We look forward to next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton Hotel Phoenix

Property: DoubleTree Suites by Hilton Hotel Phoenix
Address: 320 N 44th St, Phoenix, AZ 85008-6501
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Romantic Hotel in Phoenix
#55 Family Hotel in Phoenix
#59 Business Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Phoenix 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Discover a resort-style atmosphere less than two miles from Phoenix Airport (PHX) and five miles from downtown Phoenix at the DoubleTree Suites by Hilton Hotel Phoenix. Getting around is hassle-free at our Phoenix Airport hotel with complimentary airport shuttle service (call hotel directly for pick-up services) and the Metro Light Rail System just one block away. Start every day in style when you choose from our complimentary breakfast buffet at Belvedere's American Grill. Open throughout the day, this restaurant serves a range of modern American favorites in a casual setting. After a busy day, make the most of the warm Arizona sunshine with a swim in the outdoor pool or unwind with a workout in the fully-equipped fitness center. A warm welcome and a warm DoubleTree cookie are waiting for you at this all-suite Phoenix Airport hotel. A private bedroom and a separate seating area with sofa bed give you more flexibility for work or added space for the whole family. Upgrade to a Business Class suite for extra perks including free WiFi, daily drink coupons to Belvedere's, a lap desk, and more. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Phoenix Hotel Phoenix
Doubletree Hotel Phoenix
Doubletree Phoenix
DoubleTree Suites By Hilton Hotel Phoenix Arizona

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