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“Double Treee Phoenix, Room Review 145”

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DoubleTree Suites by Hilton Hotel Phoenix
Ranked #40 of 174 Hotels in Phoenix
Reviewed 1 August 2014

As a whole the property is above average, I have stayed many times, i would return. A couple of items for management though. The Room smelled like smoke, Tub drain was an issue! Room could use a paint job around, lots of smudges on base boards an around light switches.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Mario I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this reviewResponded 5 August 2014

Thank you Mario for the balanced feedback.The Hotel is 100% non-smoking so I apologize for any smoke smell that you experienced. Please give us another shot the next time that you visit sunny Phoenix.

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832 - 838 of 1,453 reviews

Reviewed 29 July 2014

We were pleasantly surprised and at the high quality accommodations and friendly welcome of a warm cookie upon checking in. Bottled water was always available at the front desk. The room was very clean, modern and comfortable. A definite repeat.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Natalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this reviewResponded 5 August 2014

We're looking forward to your next visit. Thank you for the vote of confidence.

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Reviewed 27 July 2014

We stayed here at the beginning and end of our trip to visit various national parks in the Southwest. The hotel is located about 6-10 mins (depending on traffic) from the airport and so is convenient if you are arriving late or departing early. The rooms were large, immaculately clean and very well kept. There is a nice and clean outdoor pool, staff were very friendly, and the cookies provided upon check in were much appreciated. The only complaint I have is that the complimentary breakfast ends at 9 am on weekdays so you are out of luck if you want to sleep in. Strangely for such a large hotel, the restaurant itself also closes at 9 am so you can't even pay for a late breakfast and have to drive somewhere else to get food. Speaking of food - a plus for this hotel is the Chinese Cultural Center located a couple of blocks away. This complex has 2 good Chinese restaurants and a fantastic Asian market full of unusual but yummy snacks for any upcoming long car rides!

  • Stayed: July 2014, travelled with family
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Thank Corny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

This hotel is very pleasant and very convenient to the airport. The staff is relaxed and helpful. I especially liked the ambiance of the bar with the friendly waitress and barman. Breakfast was adequate but it would have been better if they were able to make eggs and pancake to order rather than offer piles of scrambled egg, bacon, sausages in large institutional stainless steel trays. But that's a minor thing. The rooms are spacious, very clean, and have crisp sheets. The mattress was too soft and the staff brought a bed board promptly when I requested it. The disappointing experience was that the course I was attending was 24 blocks away on the map but exceeded the stated limit of 2 miles so that after the first day, the shuttle was no longer able to take me. This necessitated a move to a closer hotel. Also on my last evening, I returned to find my hotel door open and my safe open. Nothing appears to have been taken and for all I know I might not have locked my safe door properly. The staff attended to this issue immediately and were honest, professional and understanding.

Room Tip: Rooms higher up and away from the swimming pool.
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  • Stayed: July 2014, travelled on business
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Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

Stayed here twice in last few weeks. The hotel does not claim to be top end but what it does it does very well. Rooms are slightly dated but well maintained and very clean. Location is excellent with good shuttle bus to the airport and short walk to the light rail link into the city, museums etc; nice touch was staff making sure we had water for our journey. The small gym is fine and the pool area attractive and the wifi worked well. Our package was good value for money. All the staff we encountered were professional, engaging and friendly and really made the stay a positive experience. My only tip would be get your cold drinks from the vending machines not the "gift shop" - the prices there are anything but a gift. We would stay here again when we return to Phoenix.

Stayed: July 2014, travelled as a couple
1  Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

Stayed here at the start of a tour of the Southwest. Welcomed with that terrific Doubletree cookie. Terrific suite. Comfortable bed. Extraordinarily helpful staff who were willing to shuttle us any where within a 2 mile radius of the hotel. This was great as the temp. outside was 100 degrees,not something we Northerners are used to.
We ate dinner at the hotel restaurant and had a decent meal for a fair price.

Stayed: July 2014, travelled as a couple
Thank bryguy350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

We were in town for medical reasons and are an "alternative" family (3 adult males) and were treated by everyone in that hotel with the utmost respect and humility only found in the best venues in big cities.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Alan@ T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this reviewResponded 17 July 2014

Our service pledge is to provide warm and accommodating service to every guest and I'm happy that we delivered again. I will thank my team for their dedication to this service ideal.

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Additional Information about DoubleTree Suites by Hilton Hotel Phoenix

Address: 320 N 44th St, Phoenix, AZ 85008-6501
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Romantic Hotel in Phoenix
#43 Family Hotel in Phoenix
#59 Business Hotel in Phoenix
Price Range: £66 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Phoenix 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Discover a resort-style atmosphere less than two miles from Phoenix Airport (PHX) and five miles from downtown Phoenix at the DoubleTree Suites by Hilton Hotel Phoenix. Getting around is hassle-free at our Phoenix Airport hotel with complimentary airport shuttle service (call hotel directly for pick-up services) and the Metro Light Rail System just one block away. Start every day in style when you choose from our complimentary breakfast buffet at Belvedere's American Grill. Open throughout the day, this restaurant serves a range of modern American favorites in a casual setting. After a busy day, make the most of the warm Arizona sunshine with a swim in the outdoor pool or unwind with a workout in the fully-equipped fitness center. A warm welcome and a warm DoubleTree cookie are waiting for you at this all-suite Phoenix Airport hotel. A private bedroom and a separate seating area with sofa bed give you more flexibility for work or added space for the whole family. Upgrade to a Business Class suite for extra perks including free WiFi, daily drink coupons to Belvedere's, a lap desk, and more. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Phoenix Hotel Phoenix
Doubletree Hotel Phoenix
Doubletree Phoenix
DoubleTree Suites By Hilton Hotel Phoenix Arizona

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