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“Great Hotel”

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Hilton Garden Inn Phoenix Airport North
Ranked #23 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed 22 August 2011

I needed a hotel close to the airport as I had a 5 AM flight after traveling to Grand Canyon. Everything was excellent. Check in was easy. The young man at the reception area was very nice. ( I checked in at around 4 pm on August 2, 2011) My husband had to return the rental car and needed a ride back to the hotel. He got directions from the young man at the desk and was picked up by the shuttle and brought back to the hotel.

The room was really clean and very comfortable.

The hotel is not a resort or anything like that but if you need a room in Phoenix this definitely fits the bill.

  • Stayed: August 2011, travelled as a couple
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1  Thank mc9759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this reviewResponded 6 September 2011

Thank you very much for taking the time to post your comments after your recent stay with us after traveling to the Grand Canyon. We were pleased to read that you enjoyed your stay, and that our complimentary shuttle service was just what you needed.

We hope to see you again should your travels bring you back to the Phoenix area.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager

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902 - 908 of 998 reviews

Reviewed 17 August 2011

From the very beginning when I arrive at the PHX Airport, the Front Office Staff is friendly and courteous. Very informative and eager to help. The Hotel Shuttle is prompt when picking you up at the airport. A wonderful and cold bottle of water always awaits. The driver is informative about what is happening in the city. Again upon check in the Front Office Staff is always willing to help. From bags to a speedy check in, offering amenities and hotel benefits. The room is always perfect. Very clean and fresh. I personally love the walk in shower! And the pillows! WOW! A+ again! I always feel welcome when I arrive, am walking about the hotel or leaving...that's why I will be back.

  • Stayed: August 2011, travelled solo
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1  Thank Susan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this reviewResponded 22 August 2011

Thank you very much for taking the time to post your thoughts after your recent stay with us. How rewarding for us to read how much you enjoyed your stay, that you found the hotel to be clean, and that our staff exceeded your expectations. Guest feedback is invaluable, as it is a great training tool, your comments will be shared with the entire staff.

Thank you for making us your hotel of choice when visiting Phoenix.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager

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Reviewed 17 August 2011

Prompt, complimentary airport pickup. Some of the most helpful and friendly staff across the board, from drivers to receiption. They even used the hotel van to drive my family to a local favorite mexican restaurant (we didn't have a rental car) at no charge. Overall, a wonderful place we will certainly visit again.

  • Stayed: August 2011, travelled with family
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Thank guinnw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this reviewResponded 22 August 2011

We appreciate your comments after your recent visit with us. We are pleased that you found our 24 hour airport shuttle service to be just what you needed, and that the drivers were able to assist your family with other arrangements as well. We are very proud of our hotel and the level of service that we provide, however, when our guests confirm this it is the best form of advertising that we could ask for.

We look forward to your next visit.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager

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Reviewed 16 August 2011

This Hilton garden Inn Airport-North is always clean, everyone at the front desk is friendly especially Richard and the breakfast is the best. I actually prefer the GHI because of the breakfast; it is fresh, hot and I suggest an egg white omelet. If you need a hotel by the airport stay at this one. The Hilton Hotel airport is not a good choice. Not at this airport anyway until they build a new one or upgrade the current one. I stayed there once and never went back. The HGI is nicer.

Room Tip: all rooms seem to be the same
  • Stayed: August 2011, travelled on business
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1  Thank Paulette8907654532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this reviewResponded 22 August 2011

We sincerely appreciate you taking the time to post your thoughts after your recent stay with us. Guest feedback is invaluable, as it is one of the best training tools we have. Richard was thrilled to read your comments, and he looks forward to seeing you again in the very near future. Your egg white omelete will be waiting for you, freshly made by Enrique, our breakfast chef.

Thank you again for your comments,

Sincerely,

Marilyn Edwards
Owner/Revenue Manager

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Reviewed 16 August 2011

I can not say enough about the service and staff. The breakfast in the morning have more selction then most hotels. The food has favor and your food is hot, fresh friut, yogart, and always plenty.
The rooms are always clean and maid service is bar none. From the first day of check in I can not tell you how professional and made to feel you was family. I will continue staying at this hotel on ever vist in Phoenix
Andy

Room Tip: I like facing the Airport you can actaully watch the planes take off and land
  • Stayed: August 2011, travelled on business
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Thank Andy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this reviewResponded 22 August 2011

We sincerely appreciate your comments after your most recent stay at our Hilton Garden Inn, Phoenix Airport North. We are very proud of our hotel, and the level of service that we provide, but it is always rewarding to have our guests confirm this with their feedback. This is the best form of advertising we could ask for.

We look forward to seeing you again soon.

Sincerely,

Marilyn Edwards
Owner/Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2011

Seeing all the awesome reviews on TripAdvisor, we were excited about staying here. Stayed for one night....

Check-in was easy (Michael checked us in -- very pleasant).

Room was very spacious and bright....great water pressure in the shower....great bed and great pillows....no complaint there.

Very disappointed though in the very loud air conditioning. People commented how they never heard planes (being that it is across the street from the airport). I see why they said that -- 'cause the air conditioning was so loud in the room, that that noise would be louder than airplanes!!

  • Stayed: August 2011, travelled as a couple
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1  Thank gailhouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2011

This is a typical Hilton Garden Inn, except that the staff is exceptional. This was our first visit to this property and we were impressed from the moment we walked in by the friendly, helpful service. The hotel is clean and well cared for and the rooms are relatively large and comfortable. Would definitely stay here again when I need a room convenient to the airport in Phoenix.

  • Stayed: August 2011, travelled with family
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Thank SusaDogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Phoenix Airport North

Address: 3838 E van Buren St, Phoenix, AZ 85008-6918
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Romantic Hotel in Phoenix
#33 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Price Range: £75 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport North 3*
Number of rooms: 192
Official Description (provided by the hotel):
New hotel - free shuttle, free internet,free business and fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Phoenix Airport North Hotel Phoenix
Hilton Garden Inn Phoenix Airport North Arizona

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