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Hilton Garden Inn Phoenix Airport North
Ranked #26 of 174 Hotels in Phoenix
Certificate of Excellence
Phoenix, Airport North
1 review
“Highly recommend”
Reviewed 8 October 2013

More then friendly staff. helpfull with everyting. From the moment you walked in you felt like home. Never experienced such a friendly staff. Had problems with the Internet in the busines center and the front desk set me up on a different computer. Good food and drinks in the restaurant.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wolfgang M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 14 October 2013
It is wonderful to know that the service our staff provided earned your glowing review and high recommendation -- thank you! At the Hilton Garden Inn Phoenix Airport North the comfort and care of our guests is our top priority and we’re glad it shows. We appreciate your kind feedback and mention of our on-site dining at The Great American Grill. Please come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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941 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Sagle, United States
1 review
Reviewed 5 October 2013

everything was good. close to train. easy to and from airport. the chicken wings at the bar were fantastic. I would stay here again. Thanks for the hero rate, a great value for a nice hotel......van driver very accomodating. went to the d-backs game. everything was very good.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 14 October 2013
Thank you for your service to our country. It was our pleasure to extend our Salute to the Heroes rate to you and we’re thrilled you had an enjoyable stay at a value! It is great to read about your dining experience at The Great American and that our staff provided attentive service. We hope to welcome you back to the Hilton Garden Inn Phoenix Airport North soon.
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Houston, Texas
Level Contributor
285 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 3 October 2013

This property is kept up very nice, and is in a convenient location. The staff is always nice and helpful. I was surprised by the competitive price. I thought that it would be the old overpriced hotel by the airport thing, but in this case it is not. The rooms were very clean and it was extremely quiet.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ikeamillion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 7 October 2013
We are delighted that your recent visit to the Hilton Garden Inn Phoenix Airport North exceeded your expectations. It is important that guests consider a stay with us to be a value which is why we strive to deliver top-notch accommodations, service and amenities at a great price. Thank you for sharing your story, we hope to welcome you back again.
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St. Paul, MN
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 October 2013

Quiet rooms with comfortable bedding. Bathroom decorated nicely with current styling. We didn't have time to purchase breakfast, but the buffet looked fabulous and the wait staff was very pleasant and helpful.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ilovetotravel63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 7 October 2013
Providing comfortable accommodations and pleasant service in a convenient location is our goal, so we’re glad you had such an enjoyable experience. If you don’t have time for breakfast, you can always grab a meal or snack to go at our Pavilion Pantry. Thank you. We hope you’ll return for another stay at the Hilton Garden Inn Phoenix Airport North.
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UPLAND, United States
1 review
Reviewed 3 October 2013

this was a very nice hotel. staff was courteous and helpful and food was really good. hotel was very clean but in an average area of the city. however, it was very close to the airport. Friendly bar atmosphere.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dominic E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 7 October 2013
Situated just minutes from the Phoenix Sky Harbor International Airport, the Hilton Garden Inn Phoenix Airport North offers convenient, comfortable accommodations ideal for business travelers. We’re glad you enjoyed the service our staff delivered as well as your dining experience and hope you’ll allow us the pleasure of welcoming you back soon. Thank you.
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SoDak
Level Contributor
113 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 September 2013

Chose this location for proximity to airport for an early morning flight. The parking lot is off to the east of the building and a bit of a walk to get to the main entrance. Normally this wouldn't be an issue, but this property is located in a somewhat sketchy area, didn't feel totally safe being outside after dark. The room was somewhat cramped, carpets in need of a cleaning. Bed, bedding, bathroom all standard HGI, clean and comfortable. No restaurants nearby, even fast food options 1+ mile away. It served the purpose, but may go 0.5 to 1 mile east on VanBuren next time for some nicer options.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ATSgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 7 October 2013
While we appreciate that your recent stay met your expectations, we are disappointed to learn that the experience did not truly impress you which is always our hope. In addition to our on-site restaurant and Pavilion Pantry, we offer a complimentary area shuttle service to local eateries and hot spots. Thank you for sharing your thoughts, we hope you’ll stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 September 2013

Terrible stay. I booked a non-smoking room. When arrived the front desk person said all non-smoking rooms were booked. I was traveling with a male colleague. The reservationist proposed that we share a room. I declined, she put me in a smoking room on the first floor with windows to the parking lot where the curtains did not close. My luggage, the room and me smelled like smoke and I felt very unsafe. Never again.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Elena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 30 September 2013
Please accept our sincerest apologies that your stay did not exceed your expectations. We deeply regret being unable to accommodate your preferred room type at check-in. Our front desk associates are happy to honor room type requests when availability allows us to do so. Thank you for your review, we hope you’ll consider giving us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Phoenix Airport North

Property: Hilton Garden Inn Phoenix Airport North
Address: 3838 E van Buren St, Phoenix, AZ 85008-6918
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Romantic Hotel in Phoenix
#33 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport North 3*
Number of rooms: 192
Official Description (provided by the hotel):
New hotel - free shuttle, free internet,free business and fitness center. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix Airport North Hotel Phoenix
Hilton Garden Inn Phoenix Airport North Arizona

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