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“Hilton Garden Inn”

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Hilton Garden Inn Phoenix Airport North
Ranked #26 of 174 Hotels in Phoenix
Certificate of Excellence
Phoenix, United States
1 review
“Hilton Garden Inn”
Reviewed 7 November 2013

Very Good, clean staff was helpful and pleasant service was very good, multiple team members from Dalsin Industries use this facility when in the Phoeniz area. Our customer also uses this facility when visiting our manufacturin facility in the Phoenix area.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 11 November 2013
We appreciate that you took the time to share about your experiences at the Hilton Garden Inn Phoenix Airport North. It means a great deal to us that your team members and valued customers enjoyed pleasant service during their stays. Thank you for your continued loyalty and we certainly hope to welcome you, your team or your customers again soon.
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945 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
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English first
Barrie, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 November 2013

we were just in for a few hours sleep, although a brief stay everything was very good, our shuttle service to airport was good,friendly and helpful driver.check in was excellent and check out was smooth as well

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank snowbirds3163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 11 November 2013
At the Hilton Garden Inn Phoenix Airport North we want to make your experience a comfortable one whether you’re enjoying an extended stay or a brief overnight visit before an early flight. We’re so glad you encountered prompt, friendly service during your ride on our complimentary airport shuttle. Thank you for your thoughts, we hope to welcome you back soon.
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Suffield, Connecticut
Level Contributor
332 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 4 November 2013

I stayed at the Hilton Garden Inn on a recent business trip. Overall it was a very nice hotel. The hotel was clean and the staff was friendly especially the staff at the restaurant during breakfast. The hotel is convenient to the airport and they offer a hotel shuttle bus to and from the airport. The hotel is located near some other hotels in a industrial area. I did not have a car this time but some of the other people in my group did which allowed to go out to Tempe or Glendale for dinner. If did not have that option I would have been stuck at the Hotel restaurant as there is really nothing in close walking distance. So if you stay there definitely have a car. This is good hotel for business travel in the Phoenix area close to airport and central to a lot of area attractions

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Red-Barchetta2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 11 November 2013
We’re thrilled you enjoyed a comfortable business stay at the Hilton Garden Inn Phoenix Airport North and found helpful service at every turn, especially at The Great American Grill! For guests who don’t have access to a car, we are happy to offer our complimentary area shuttle service anywhere within a few mile radius of the hotel, including the light rail station nearby. Thank you for sharing your helpful feedback with us. We hope you’ll return for another stay the next time you’re in Phoenix.
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NoCal
Level Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 31 October 2013

It's been nearly a year since my last stay. I did a E Checkin and I got a little gift bag, way better than the last stay when the clerk was trying to blame his co workers for not preparing the bags. Up to room 1011, I think I stayed in the same room last year. I remember telling the staff about the TV not receiving all the channels and they claimed the maintenance person checked it. In fact, I remember the TV would not turn off and I unplugged it last time. Again, the TV did not get the lower channels and this time, the check out clerk wrote something up. Let's see if the maintenance guy will fix it as I'm returning next week. Also, my flight was early and breakfast was not going to be open, so I asked if I would give up breakfast coupon and get a box to go of pastries and fruit. The waitperson said no, which I thought was werid, cause St Louis Airport Hilton Garden let me do it and that waitperson got a nice tip for just bring out a to go box. I think I saw the manager walking around, she seemed real active, so it's good to see management on the premises. I like this place, just wish they work out a few kinks.

Room Tip: make sure you have a rental car
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  • Stayed October 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank TravelingChumley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 5 November 2013
It is always our pleasure to welcome back a returning guest, we thank you for continuing to choose our property. We regret any accommodation issues you may have experienced and appreciate that you reached out on-site so our staff can further investigate. Guests who don’t have time for a full breakfast can enjoy a number of grab-and-go options from our 24-hour Pavilion Pantry. Thank you for sharing your thoughts, we hope to welcome you back for another stay soon.
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Newbury Park, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 October 2013

Hotel was very nice and close to Airport Food was very good the conference room was well lit and clean over all the hotel was good but no Honors club did receive 2 drink vouchers making me have 200 characters is silly

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 5 November 2013
We’re delighted that you enjoyed the convenience of our airport location as well as our on-site dining options and more during your stay at the Hilton Garden Inn Phoenix Airport North. Thank you for sharing your thoughts, we hope to see you again during your next visit to Phoenix.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
long beach, United States
1 review
Reviewed 30 October 2013

Fawless visit...great for overnight when flying into Phoenix! The staff is so friendly and efficient...just what a traveler would expect from hilton. This hotel has super spacious rooms and great wifi.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 5 November 2013
Thank you for such a glowing review! We’re touched that you consider our hotel to be in the perfect airport location! It is great to read that you enjoyed friendly, prompt service from the Hilton Garden Inn Phoenix Airport North team. We appreciate your feedback and mention of our complimentary high-speed Internet. Please come back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
District of Columbia
Level Contributor
129 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 October 2013

The staff at this hotel is awesome. Very nice, helpful and welcoming. I was offered a bottle of water at check-in. It's the little things that make me happy. There is a small gym, a business center and a restaurant in the hotel. I did use the business center to print out some document. FANTASTIC. The restaurant was pretty good. Nicely decorated, service was excellent, food was good.

The rooms were nice and clean. Typically airport hotels are a little skeptical because of their high turnover rates, but they really keep this one up well. I slept well in the beds. The noise outside the room was minimal. There is a fridge, microwave and keurig in the room. NICE! Love the free internet always.

There is also a very small outdoor pool and a jacuzzi.

This hotel is near the airport. So that is nice, but the general area is not that great. Nothing in walking distance of the hotel. As a woman, I did not feel comfortable walking around in the area alone.

Overall, the hotel is a nice place. The area...well...

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 777zba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 5 November 2013
It is wonderful to read how much you enjoyed your visit to our property and the special touches we offer. The comfort of our guests is extremely important to us which is why we take extra care when ensuring our accommodations are at their very best. For the convenience of our guests we are happy to offer complimentary shuttle service within a few miles of the hotel for guests that wish to get out and explore. This service can also take guests to the light rail station nearby. Thank you for sharing your thoughts, we hope you’ll return to the Hilton Garden Inn Phoenix Airport North again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Phoenix Airport North

Property: Hilton Garden Inn Phoenix Airport North
Address: 3838 E van Buren St, Phoenix, AZ 85008-6918
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Best Value Hotel in Phoenix
#33 Romantic Hotel in Phoenix
#33 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport North 3*
Number of rooms: 192
Official Description (provided by the hotel):
New hotel - free shuttle, free internet,free business and fitness center. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix Airport North Hotel Phoenix
Hilton Garden Inn Phoenix Airport North Arizona

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