We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great customer service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Garden Inn Phoenix Airport North
Ranked #24 of 174 Hotels in Phoenix
Certificate of Excellence
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service”
Reviewed 3 April 2014

At check in we were discussing where to return our rental car that we had picked up in Las Vegas, NV. The lady at check in suggested that we return our car that evening instead of in the morning before our flight. She gave us the best advise and that was so helpful. It saved us a lot of stress and time.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Beverly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 8 April 2014
It is so nice to hear our staff made your stay less stressful, allowing you a little more time before your morning flight. Your title “great customer service” is what our staff strives for; always trying to go above and beyond and we appreciate you noticing. We hope the next time you are flying through you will come back and visit us at the Hilton Garden Inn Phoenix Airport North Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

973 reviews from our community

Traveller rating
    461
    315
    131
    43
    23
See reviews for
180
253
106
361
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Buffalo, NY
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 April 2014

I've stayed at several other hotels in the PHX vicinity over the years-this was by far has been the best experience. I've stayed at several Garden Inns around the country and this hotel stands out as an exceptional HGI property. The hotel itself was very clean and well appointed with extras like coffee & snacks in lobby, bottled water upon check in, spacious rooms with microwave & fridge. All of the staff was friendly and professional. Corrine checked us in and was very helpful and pleasant. We ate dinner in the hotel restaurant (neighborhood around the airport is not the greatest) and the food was very good with excellent service: Mary was our server and one of the chefs came out to say hello to us and answer questions we had about the menu. There is a full kitchen with a prep area that is partially open to the dining area so you can see some of the cooks preparing food, which I think is cool from a transparency perspective-the kitchen looked spotless. I had the dumplings & burger, hubby had a salad and the asian bbq ribs. Tasty. Overall the both the experience and the hotel staff were exceptional. 10/10 would recommend this hotel to others and would stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TodoElMundo71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 8 April 2014
Thank you so much for your wonderful review and recommendation. To hear you say you’ve had several experiences in the area and the Hilton Garden Inn Phoenix Airport North Hotel has been your best experience really made us feel good this morning. Our staff always goes above and beyond to give our guests the best possible experience while staying with us we appreciate you acknowledging them. The little extras are just our way of making your stay more convenient and comfortable. We hope your travels bring you back this way again soon to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
VENICE
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 March 2014

Was very impressed with friendliness of young lady checking us in, to the driver who shuttled us to airport. if you want a nice comfortable stay the night before flight...this is your place. Rooms were very nice, smelled fresh and felt like a new property. Always like the beds at Hilton Garden Inns. Shuttle was early and left on time. Very Nice!!

Room Tip: nice view facing airport if you like to watch planes land and take off. we were on 6th floor
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MICHAEL D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 31 March 2014
Thank you for your wonderful review. It makes us very happy to hear that your stay with us left you impressed. We hope you will be back to visit us again at the Hilton Phoenix Garden Inn Airport North Hotel the next time you are flying in or out of the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durango, Colorado
Level 5 Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 March 2014 via mobile

The hotel offers clean, modern rooms that keep the noise out. I did not hear other guests even closing their doors. The carpet was so spotless in my room, I walked barefoot which I rarely do in hotel rooms. Room service was prompt and a nice variety of choices were available. After a long day of travel that included missing a flight, I found this hotel was just the respite I needed. The airport shuttle runs consistently and the quality of drivers is top notch. The front desk staff were also very kind and helpful. This is a great choice and worth the price.

Stayed March 2014, travelled on business
Helpful?
1 Thank BeachMtnDesert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 24 March 2014
Your review made us smile today! It’s so nice to hear we were able to offer you some peace and quiet after your hectic day of travel. Our staff always goes above and beyond to offer our guests the best stay possible, thank you for acknowledging them. It makes us feel good when a guest comments on our daily routines such as; our shuttle, room service and even cleaning. We know those elements are so important in making your visit here more enjoyable and convenient. We hope your travels bring you back this way again soon to see us at the Hilton Garden Inn Phoenix Airport North Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 March 2014

I'm a long time Hilton Honors member - Nothing impressed me about this hotels general amenities, although the rooms are generally larger than most. But the staff's service was off the charts. They really went beyond the call of duty to make sure my stay was enjoyable. I'd stay here again and recommend to a friend.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bahama_Ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 17 March 2014
Thank you for your recommendation and for being a long time Hilton Honors member! Your loyalty and acknowledgement of our staff’s service is greatly appreciated. They always go above and beyond to give our guests the most positive experience possible during a stay. We can’t wait to see you again at the Hilton Garden Inn Phoenix Airport North Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 13 March 2014

I truly enjoyed my stay at the Hilton Garden Inn. I don't remember her name but the African American Young Lady who checked me in was Wonderful. She was efficient, informative and had a Beautifull Smile. As stated before, I believe her positive attitude is a reflection of the Management Team at the Hotel. I truly look forward to my next stay at the Hilton Garden Inn Phoenix Airport.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Berzelius B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 17 March 2014
What a wonderful and encouraging review! Our amazing staff will always try to go above and beyond to make our guests feel at home when they stay with us. When they are appreciated by our guests with the positive experience they helped create, it makes our day! Thank you for staying with us at the Hilton Garden Inn Phoenix Airport North Hotel. We are looking forward to your next stay as well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
greenville
1 review
Reviewed 11 March 2014

I had a great experience at this location. I would definitely stay here again. The staff was friendly and the location was great to the airport. The furniture was new and clean and the bed was very comfortable. Great room and a reasonable rate.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank angkesler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review, 17 March 2014
Your review put a smile on our faces! We’re so glad you felt comfortable and your experience here was great! We can’t wait to see you again at the Hilton Garden Inn Phoenix Airport North.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Phoenix hotels
South Mountain
Hilton Garden Inn Phoenix Airport
Show Prices
Show Prices
Show Prices
Hilton Phoenix Airport
#14 of 174 in Phoenix
1,384 reviews
Camelback East
DoubleTree Suites by Hilton Hotel Phoenix
Camelback East
Aloft Phoenix-Airport
Aloft Phoenix-Airport
#47 of 174 in Phoenix
622 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Phoenix Airport North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Phoenix Airport North

Property: Hilton Garden Inn Phoenix Airport North
Address: 3838 E van Buren St, Phoenix, AZ 85008-6918
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Romantic Hotel in Phoenix
#33 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport North 3*
Number of rooms: 192
Official Description (provided by the hotel):
New hotel - free shuttle, free internet,free business and fitness center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Hilton Hotels Direct, Travel Republic (UK), TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hilton Garden Inn Phoenix Airport North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Phoenix Airport North Hotel Phoenix
Hilton Garden Inn Phoenix Airport North Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing