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“Nice Service”

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Hilton Garden Inn Phoenix Airport North
Ranked #24 of 174 Hotels in Phoenix
Certificate of Excellence
Bellevue, WA
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice Service”
Reviewed 4 November 2010

I stayed at this hotel on a business trip. They have an airport shuttle which did pick me up late at night and return me to the airport early in the morning. I thought the breakfast was pretty good, though not the best I've had at an HGI property. I thought the chef did a nice job making some entrees, but the other hot options didn't taste the best. There were plenty of places to sit in the restaurant which is better than some HGI properties with restaurants. The area around the hotel is not the best, but not awful. I ate at a nearby barbecue place called Big Apple. The food was pretty good, but the service was really slow. There's not much around the hotel besides the restaurant mentioned above, but there is a light rail stop nearby. I had a couple of issues during my stay, such as the TV losing its signal, but the staff quickly went to work. They did offer some benefits to Hilton Honors Gold members that were nice. The business center was helpful.

  • Stayed October 2010, travelled on business
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Helpful?
Thank CougarTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, 3 December 2010
Thank you for taking the time to post a review after your recent stay at our Hilton Garden Inn Phoenix Airport North, we truly value the feedback that we receive from our guests. We were pleased to read that you enjoyed your breakfast and found the staff helpful and friendly.
As you noted, we are one block north of a Light Rail stop, offering easy access to downtown Phoenix and Tempe where you will find a large variety of restaurants, shops and cultural attractions.

We hope that we will once again be your hotel of choice when visiting the Phoenix area.

Sincerely,

Marilyn Edwards
Owner, Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Jacksonville, Florida
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 October 2010

Once you get inside this hotel, you "feel" safe regarding the surrounding area! The staff makes you feel welcome and the rooms have a new feel to them. The only problems we encountered was that one of the rooms had a toilet that wouldn't stop running water once you flushed it and the shower had no shower curtain! We called the front desk and they sent someone to fix the problems within a decent amount of time.

If you have to stay near the airport, then this hotel will probably do the job just fine. If you need to eat at nearby restaurants - there aren't any. There is a hotel restaurant, but we didn't try it.

  • Stayed October 2010, travelled with family
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Helpful?
2 Thank thegoodsongs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, 13 October 2010
We sincerely appreciate you taking the time to post a review after your recent stay at our Hilton Garden Inn Phoenix Airport North. We were pleased to read that you found the staff friendly and professional, and enjoyed the atmosphere and accommodations at our new property.

Please note that although we are an airport hotel, we are also located one block north of a Light Rail stop-offering easy access to downtown Tempe and Phoenix, where you will find an abundance of shops, restaurants and cultural attractions. For our guest;s convenience, we sell Light Rail passes at the front desk. In addition, Bill Johnson's BBQ, a Phoenix landmark, is located directly across the street from the hotel serving lunch and dinner daily.

We hope that should your travels bring you back to the Phoenix area, you will once again choose the Hilton Garden Inn Phoenix Airport North.

Sincerely,

Marilyn Edwards
Revenue Manager, Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North America
Level 6 Contributor
97 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
Reviewed 7 October 2010

I had picked this hotel to stay after a late-ish arrival at PHX the day before our American Southwest Roadtrip, mainly on the reviews here. However, the reviews on Tripadvisor do not do it justice. This hotel is truly a little gem in a huge city such as Phoenix.

The impressive service started at the airport where our shuttle driver offered us cold water from a cooler. It went down very well considering we had arrived in the early evening and temps were still hovering around 100F. On arrival, the evening desk clerk was extremely welcoming and friendly, even throwing in a free breakfast buffet when we asked. Warm freshly-baked cookies were also offered as well.

The room was a decent size, and nicely decorated with an extremely comfortable bed. The only downside is when we arrived to our room, there were dirty dishes and trays from breakfast on the hallway floor right at our door. When we mentioned it to the clerk, they were taken away promptly with apologies.

Location-wise, it is in a deserted area maybe bordering on seedy. However, it is very safe walking around the area, albeit a bit deserted. Other reviewers noted there is an In and Out Burger "right across the street" when in reality, it is 5 miles away. There is really nothing nearby food-wise within walking distance, except for a Bill Johnson's Big Apple a short walk away, which offers decent diner food with good service. We didn't try the hotel restaurant other than the buffet breakfast in the morning. The breakfast is excellent with great choices and the hotel serves one of the best omelets we've ever had, hands down.

From check-in to check-out, the staff at this hotel can't do enough for you, always smiling, pleasant and professional. In reality if Phoenix were our destination we would probably choose a more central hotel, but for arriving at the airport to go to other destinations this is absolutely going to be our go-to place to stay. Kudos to the management and staff for such a great accommodation.

  • Stayed September 2010, travelled as a couple
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Helpful?
1 Thank Lady_World_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, 11 October 2010
We sincerely appreciate you taking the time to post a review after your recent stay at our Hilton Garden Inn Phoenix Airport North. The entire stafff was pleased to read that you enjoyed the accommodations, the cold bottle of water on your way from the airport, the hot freshly baked cookies and the pleasant and professional staff you encountered during your stay.

Please note that although we are an airport hotel, we are also located one block north of a Light Rail stop, providing easy access to both downtown Tempe and Phoenix where you will find many shops, restaurants and cultural attractions. We are happy to sell Light Rail passes at our front desk for your convenience.

We look forward to your next visit when your travels bring you back to the Phoenix area, Enrique will be waiting to prepare you another of his specialty omelets!!!

Sincerely,

Marilyn Edwards
Revenue Manager, Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midwest Illinois
Level 5 Contributor
64 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 5 October 2010

Clean, nice, comfortable, spacious rooms. Good bathrooms as well. The area is close by to the airport, however, it does look sketchy nearby. I'd recommend for a good, decently priced hotel near the airport. Free wifi.

  • Stayed June 2010, travelled on business
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Helpful?
Thank wanderlust678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, 11 October 2010
Thank you for taking the time to post a review of our Hilton Garden Inn Phoenix Ariport North. We were pleased to read that you enjoyed your accommodations and found the staff to be friendly and professional-we take great pride in the service that we provide to our guests.

Although we are an airport hotel, we are located across the street from a local community college and only one block north of a stop on the Light Rail, providing easy access to downtown Tempe and Phoenix. At both locations, you will find many shops, restaurants and cultural attractions. For your convenience, we sell Light Rail passes at the front desk.

We hope that you will stay with us again when your travels bring you back to the Phoenix area.

Sincerely,

Marilyn Edwards
Revenue Manager, Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, FL
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 October 2010

We stayed at this hotel when we flew into Phoenix on our way up to the Grand Canyon and Havasupai indian reservation. The staff is excellent and always smiling. The rooms were clean and spacious. We liked it so much, we stayed again on the way out of town.

  • Stayed October 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank leta0131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level 6 Contributor
136 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 1 October 2010

Last time in Phoenix I stayed at the Hilton Garden Inn south of the airport. This time I couldn't get a room there so opted for this one which is north of the airport. The rates are slightly higher, but that is because the hotel is in much better condition. Service was excellent from the front desk to the restaurant.

The room seemed so new and comfortable. Free internet throughout the hotel although a bit slow (0.5Mbps down and 0.1Mbps up). Great selection of TV channels. Comfy bed. Nice bathroom with walk in shower. Business center to print off boarding passes.

The restaurant seems to have good dinner selections, but limited vegetarian dishes. That would be my only complaint. I did see the pool which is in an awkward location. Right on the front side of the hotel where people on the street can see into the pool area. I didn't have time to use it, but I doubt I'd be comfortable in the cramped area visible from the parking lot and street. The pool at the Airport South location was way better if you are looking for a nice pool.

I'll definitely be back on one of my many upcoming business trips to Phoenix.

  • Stayed September 2010, travelled on business
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Helpful?
Thank daymeeyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, 4 October 2010
We sincerely appreciate you taking the time to post a review and photos after your recent stay at our Hilton Garden Inn Phoenix Airport North. We are very proud of our new hotel, and pleased that you gave us a try after the other property was unavailable.
Our staff was proud to read that you enjoyed the accommodations and the level of service we provide to our guests. I have spoken with our Chef and made him aware of your request for more vegetarian selections. We are looking at adding more of these items on the menu, in addition to nightly specials that would be more appropriate for our vegetarian diners.

We hope that we will be your First choice the next time your travels bring you to the Phoenix area.

Sincerely,

Marilyn Edwards
Revenue Manager, Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
Level 6 Contributor
203 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 18 September 2010

Nice room in a new hotel that was comfortable and well-appointed with fridge and microwave. Good breakfast with eggs cooked to order. Handy for the airport but no aircaft noise. The only downside is the noisy, rather primitive air- conditioning.

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiptoptraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn1714, Owner at Hilton Garden Inn Phoenix Airport North, responded to this review, 4 October 2010
Thank you for taking the time to post a review after your recent stay at our Hilton Garden Inn Phoenix Airport North. Our staff works very hard to ensure guest satisfaction, and they are always pleased to read reviews such as yours.

We hope that you will once again choose our property if your travels bring you back to the Phoenix area.

Sincerely,

Marilyn Edwards
Revenue Manager, Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Phoenix Airport North

Property: Hilton Garden Inn Phoenix Airport North
Address: 3838 E van Buren St, Phoenix, AZ 85008-6918
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Romantic Hotel in Phoenix
#33 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport North 3*
Number of rooms: 192
Official Description (provided by the hotel):
New hotel - free shuttle, free internet,free business and fitness center. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix Airport North Hotel Phoenix
Hilton Garden Inn Phoenix Airport North Arizona

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