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“Careful what you read”

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Red Roof Inn Phoenix North - Bell Road
Ranked #81 of 174 Hotels in Phoenix
Kansas City, Missouri
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Careful what you read”
Reviewed 2 February 2012

We stayed in this hotel on our return trip from the west coast. Arrived after sundown and were tired from travelling. Having read all the reviews on TA about this Red Roof site, we opted to give it a try. Check-in was easy enough. The young man at the desk was quite amiable. Based on our research, we even took the advice of others and requested a room on the back side away from the noise of Interstate 17 and on the north side of the building away from smokers at the back exit doors. See we did read the TA reviews.
When we opened the room door, we were greeted by a sickeningly sweet aroma, like a cheap public restroom. It looked clean enough, yet quite spartan as the others had stated. Additionally, the beds seemed quite low to the floor as if they were lacking the mattress portion of a box and mattress. And they were more than hard! Unbearably hard. So much so that in the middle of the night, I found myself awake and almost angry at the extreme discomfort. My wife was up at 4A ready to leave and she is NOT an early riser!
We got up and left the room in the predawn hours, not even taking the time to shower or clean up for the road. It was that bad. We just wanted out of there!
My wife later told me that during the night the smell had seemed to become that of an animal and that the disinfectant smell had come from an attempt to cover it up.
All in all, go elsewhere. The inexpensive room is NOT a bargain.

Room Tip: As stated, go elsewhere.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
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Helpful?
1 Thank juanwilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan0250, General Manager at Red Roof Inn Phoenix North - Bell Road, responded to this review, 23 February 2012
Thank you for taking the time to post a review about your stay. We do apologize for the noise, and room issues. We have promptly addressed the room items you mentioned. Our property has recently gone through a makeover and we are also now a 100% smoke free hotel. We hope you will give us another opportunity on a future visit to Phoenix. Thank You, Nathan Pape, GM 602-866-1049, i0250@redroof.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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204 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (56)
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English first
Endicott, New York
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2012

Stayed two nights during a recent trip to Phoenix. Staff was friendly and helpful. Room was basic but clean and functional. First room faced freeway and was definitely noisier than room on other side of building. Applebee's is in walking distance and had a reverse happy hour with a wild karaoke happening on Saturday night.

Room Tip: Ask for a room that doesn't face freeway.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ferd H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level 5 Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 January 2012

Good location but a tad too close to I17 if you are on the wrong side of hotel. Very loud Decent room but nothing special. Third floor smelled a tad funky as you get off the elevator. The front desk guy was totally overwhelmed with one check in and one phone call. Took
15 minutes to check in plus goofy policy & fee for the in room safe. At least interior corridors.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHCG-JEK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Phoenix hotels

Vancouver, BC
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 November 2011

The staff here is very friendly, and made us feel very welcome. The room is a great room for the price you pay. Don't expect a 5 star room, but for $50/night, it exceeded my expectations. Great location, near a grocery store and a fun bar/restaurant. I will definitely stay here again on my next visit to Phoenix.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaileila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Red Roof Inn Phoenix North - Bell Road, responded to this review, 5 December 2011
Thank you so much for your positive comments! Each month we post our Trip advisor reviews for all staff to see. I know they were very grateful to see your positive feedback. Our staff really are committed to making our guests' experience the best possible, and our newly renovated rooms with new beds and flat screen TV's has added that little extra to put us over the top. Thank you again for your review. Please feel free let us know if there is anything we can do!

Bill Hendricks
General Manager

Nathan Pape
Asst. General Manager

Red Roof Inn Phoenix North
17222 N. Black Canyon Hwy
Phoenix, AZ 85053
602-866-1049
i0250@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilkes-Barre, Pennsylvania
Level 4 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 November 2011

Third time I stayed here. Great value. Very clean. Nice people at front desk. Convenient location. Nice pool area. The only complaint is highway noise. I asked for a quiet room for all 3 stays - they gave me rooms at rear so highway noise did not bother me. Very happy with cost and quality. I wish they had a cheap breakfast other than coffee, but there is a Denny's close by. I do recommend this hotel. It is not the Marriott Desert Ridge, but it is a great value.

Room Tip: Ask for a quiet room away from highway noise.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Red Roof Inn Phoenix North - Bell Road, responded to this review, 5 December 2011
Thank you so very much for your review. We see you've stayed with us various times over the last year, and we've been able to surpass your expectations. That's GREAT! As a manager it is wonderful to see positive feedback for the staff. They certainly deserve it! We make it a point to post all reviews for the staff to see.
Your two reviews for the property were in March of this year and November. These two stays were before and after the renovation; we’d love to hear your feedback on the new carpet, flat panel TV's, and new bedding. Have a wonderful holiday season! We look forward to being able to serve you again soon.

Sincerely,

Bill Hendricks
General Manager

Nathan Pape
Asst. General Manager

Red Roof Inn Phoenix North
17222 N. Black Canyon Hwy
Phoenix, AZ 85053
602-866-1049
i0250@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
colorado
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 November 2011

I was looking for an inexpensive place to stay and this hotel fit the bill. It is basic -- don't expect frills. There is a pool that looked clean and the lobby is simple but tidy. The hotel grounds are clean as well. The hotel is 100% non-smoking; however, I did not care for people standing right outside the back entrance to smoke. I wish the hotel provided a designated smoking area on the grounds.

I had a superior king room with flat screen TV, small fridge and microwave, and in-room coffee and the room was quite comfortable. The only thing it lacks is extra pillows and blankets in the room; my blankets were thin and I could have used another one, but I did not want to disturb the front desk late at night.

The hotel is on a frontage road adjacent to I-17, but my room was in the back of the hotel and I did not hear any street noise. I didn't really hear the neighbors, either, except when people chose to chat in the hallway.

The neighborhood itself is a bit sad -- there is a half-empty mall around the corner -- but there are plenty of things to do within easy driving distance. Oh, and this is Phoenix, so you will need a rental car if you stay here. Even though the neighborhood is sad, I felt perfectly safe staying here.

All in all, for the great rate I had at this hotel, I feel like I got a great value for my travel dollar, and I would stay here again if I needed comfortable, basic accommodations.

Room Tip: My room was at the back of the hotel and I did not hear any freeway noise at all.
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  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cakokoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Red Roof Inn Phoenix North - Bell Road, responded to this review, 5 December 2011
Thank you so much for your review. As a manager, it is always exciting to have your staff recognized for their hard work. We make it a point to display all reviews for them to see. We call it our "Wall of Fame". Guest feedback is one of our best resources. I did see your comments regarding some of our guests smoking outside the back door. We will make sure to make our smoking guests more aware of the two designated smoking areas on property. Thank you for bringing that to our attention. We are also delighted that you noticed our renovation. We're very excited about our new rooms. The 100% smoke free, flat screen TV's, new carpets, and new bedding have been the biggest hits, based on guest response.
We look forward to your next stay with us. Please let us know if there is anything we can do for you.

Sincerely,

Bill Hendricks
General Manager

Nathan Pape
Asst. General Manager

Red Roof Inn Phoenix North
17222 N. Black Canyon Hwy.
Phoenix, AZ 85053
602-866-1049
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arvada, Colorado
Level 6 Contributor
160 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 14 October 2011

The room was large and clean. The AC worked wonderfully and was very quiet. I thought the bed was good but I didn't like the pillows. Do not - repeat - do not accept a room on the first or second floor on the south end (I think) of the building near the stairway. Very, very noisy at all hours with people coming and going and the exit door slamming. There are restaurants within walking distance and a Denny's and gas station across the street by the freeway entrances. The desk clerk was very sweet and friendly but even though she knew that my friend and I had been traumatized by an accident and that we needed a safe and quiet place to stay, she stuck me with the noisy stairway anyway. Go figure. Read the info sheet you fill out at check-in as there is a $ 1.50 charge for the safe that you can request to have removed. My friend and I stayed there because we took a wrong turn and the road deadended at this Red Roof Inn. Next time I would request a room that is not near the exit stairway. I just didn't know better when we checked in and, frankly, I was too wiped out and traumatized to complain. The coffee served in the lobby was excellent with flavored creamers available. I would recommend this hotel with the above written caveats.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gr8Accountant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Red Roof Inn Phoenix North - Bell Road, responded to this review, 5 December 2011
Thank you very much for your response. Guest feedback is the life-blood of the hospitality industry. Without our guests, we have no industry, so feedback is vital. I did want to thank you for the kind words towards out front desk agent. She will be delighted to see those. I did want to also apologize about the noise problems you experienced. We've done what we can with insulation, windows, etc to minimize the freeway noise; however noisy guests can be a frustrating experience. Thank you for making us aware. We will be using this as a great opportunity to train our security and night staff to ensure the best possible night's sleep for our guests.
We hope your enjoyed our newly remodeled rooms. We finished the renovation in early October. The 100% smoke free, flat screen TV's, new carpet, and updated bedding have gotten the most positive response from our guests. We would be very interested to hear what your opinion on the renovation is. If there is anything that we can help you with, please don't hesitate to let us know!

Sincerely,

Bill Hendricks
General Manager

Nathan Pape
Asst. General Manager

Red Roof Inn Phoenix North
17222 N. Black Canyon Hwy
Phoenix, AZ 85053
602-866-1049
i0250@redroof.comi0250@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Phoenix North - Bell Road

Property: Red Roof Inn Phoenix North - Bell Road
Address: 17222 N Black Canyon Hwy, Phoenix, AZ 85053-2012
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Phoenix North - Bell Road 2*
Number of rooms: 125
Official Description (provided by the hotel):
When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV. Red Roof Inn Phoenix - Bell Rd. also features free WiFi, an outdoor heated pool, coinless guest laundry, interior corridors, and elevators. Red Roof's new Order Inn program, where guests can order delicious food for in-room delivery is now available. Experience our complimentary coffeehouse-style coffee and tea in the lobby. Red Roof Inn Phoenix-Bell Road offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Phoenix North Hotel Phoenix
Phoenix Red Roof Inn
Red Roof Inn Phoenix North - Bell Road Arizona

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