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“Nice and decent hotel, value for money” 5 of 5 bubbles
Review of Holiday Inn Express Chandler - Phoenix

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Holiday Inn Express Chandler - Phoenix
Ranked #82 of 174 Hotels in Phoenix
Bayan Lepas, Malaysia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice and decent hotel, value for money”
5 of 5 bubbles Reviewed 15 March 2013

I have stayed in this hotel for 6 nights during my business trip to Chandler in March 2013. This is a very nice and decent hotel that is valued for money. With self-service laundry, fitness center, business center, and vending machines, that's probably all you need while away from home. It is located next to the freeway which makes it easily accessible to other towns

Breakfast selection is limited but it does have some varieties to satisfy different appetite. There are plenty of parking lots around the hotel building. I especially loved the king size bed and quiet room that I had. Staff are friendly and helpful. I will definitely staying here again and this hotel surely worth the recommendation.

Room Tip: Ask for room that is not facing the freeway.
See more room tips
  • Stayed March 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jyshai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, 18 March 2013
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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205 reviews from our community

Traveller rating
    84
    71
    28
    15
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Sacramento, California
1 review
5 of 5 bubbles Reviewed 8 March 2013

Myself and several of my office partners travel to the Chandler, AZ area several times a year for business. We have all agreed the Holiday Inn Express is one of the nicest hotels in the area with outstanding prices. I certainly enjoy the complimentary breakfast and friendly service. My room is always clean when I return from work, and I'm always greeted with a smile. The pool, work out room, and laundry service is just an added extra bonus that keeps me coming back. It's nice to know when I travel to Chandler, I never need to look for a hotel. I just book with Leslee at the Holiday Inn Express so I can concentrate on work.

  • Stayed January 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, 11 March 2013
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. We do appreciate that your past experiences at our hotel and been exceptional and we will do everything in our power to make sure that your future experiences are at the same level, or better. Your willingness to share your recent experience is genuinely appreciated. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed 4 March 2013

This was not only a clean, convenient and friendly place to stay...but the hotel staff did a great job of working with our meeting group to make sure we were as comfortable as possible and were able to put on a timely and professional meeting. Additionally, the staff was understanding of our needs to use the meeting room much longer than expected each night, working around our schedule as much as necessary. As a result, we will be staying there the next 2 weeks during our travels to the Phoenix area.

  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, 8 March 2013
Thank you so much for posting a review on Trip Advisor for our hotel. Thank you for attending a meeting and staying at our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dana Point, California
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 February 2013

I have stayed at this hotel many times. They always welcome me back, like I am returning home. Leslee is always helpful and accomodating whether it is for one room, 10 rooms or some meeting space. I love coming to this hotel when I come to Phoenix for business or pleasure.

Room Tip: all the rooms are nice.
See more room tips
  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NelsonD148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, 22 February 2013
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously and if we appreciate that you recognized one of our Associates. Your willingness to share your recent experience is genuinely appreciated. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amarillo, Texas
1 review
5 of 5 bubbles Reviewed 19 February 2013

Great place to stay when traveling to or thur Phoenix. It is located right off I-10, easy on and off. Great staff, especially Brenda , who is always helpful! Great breakfast and coffee! Close to good restaurants and major highways. I always stay here when I'm in Phoenix.

Room Tip: Rooms on the top floor are quieter, leave those for me!
See more room tips
  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frank O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, 22 February 2013
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penticton, Canada
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed 9 February 2013

Convenient location in Chandler, approximately 30 minutes southeast from Sky Harbor. Quiet location, relatively new place that seems well maintained, front desk staff are friendly, good breakfast, rooms clean, nice pool, lots of parking. Close to amenities like McD's, Wendy's, gas, etc.

Yes I would stay here again.

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank suncraver7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, 11 February 2013
Thank you so much for posting a review on Trip Advisor for our hotel. We value your opinion. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler. Please do not hesitate to contact us for future reservations or if we may help in any other way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 31 January 2013

This hotel is a bit older in terms of construction, not to clean bathrooms, cable blackouts at times. The front door has gaps in most rooms which bring outside noise and light in. One of the lift is a bit of a scare too, as it wobbles as it moves up of down. But apart from these concerns, Breakfast was as good as any other Holiday Inn express, so was the responsiveness of the staff. At the cost it could be a good value package, but Hotel would have to spend some dollars to fix some of the above issues.

Room Tip: Pick a top floor room if possible
See more room tips
  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Andy663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leslee K, Director of Sales at Holiday Inn Express Chandler - Phoenix, responded to this review, 4 February 2013
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. We are in the process of updating our hotel and services and your experience highlights the need for us to do so. I apologize for any inconveniences that you may have encountered. I have reviewed your comments and shared them with the entire management staff and appropriate action has been taken to ensure that we will be taking care of these concerns! We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express Phoenix/Chandler.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Chandler - Phoenix

Property: Holiday Inn Express Chandler - Phoenix
Address: 15221 S 50th St, Phoenix, AZ 85044
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Chandler - Phoenix 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Phoenix-Chandler just off Interstate 10 and Chandler Boulevard. We are located in a suburban area close to Intel, ADP, Honeywell and Global Crossing. Enjoy wireless Internet access in all areas of the hotel, included in your rate. We have brand new 32 inch flat panel HD TV's. Our complimentary breakfast buffet offers hot items including a pancake machine, sausage gravy & biscuits, bacon, scrambled eggs or cheese omelets & sausage patties, among other items such as bagels, muffins, yogurt, hard boiled eggs, fruits and many other items. Check your email or print boarding passes in our business center. Our meeting room accommodates up to 40 people classroom style. We offer a larger work desk in our guest rooms and two phones. Guests coming to our area for leisure activities will enjoy our outdoor heated pool with whirlpool, and guest laundry. Workout with confidence in our fitness room which features state-of-the-art equipment. Detailed area information is available at our front desk. Golfers, we have several great courses just a short distance from the hotel. Nearby fun spots include Rawhide Western Town, Gila River Casino, and shopping centers, such as the brand new "Phoenix Premium Outlets Mall", only 3 miles from our hotel. We are a short drive to Phoenix Sky Harbor Airport, ASU, Phoenix Zoo and hiking trails. Whether your visit to the Phoenix/Chandler area is for business or pleasure, you are just a few clicks away from experiencing the Holiday Inn Express Hotel & Suites Phoenix-Chandler. ... more   less 
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Also Known As:
Holiday Inn Express Chandler - Phoenix Hotel Phoenix
Holiday Inn Phoenix
Phoenix Holiday Inn
Holiday Inn Express Chandler - Phoenix Arizona

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