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“Very good hotel”

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Homewood Suites by Hilton Phoenix - Biltmore
Ranked #29 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed 7 May 2014

Second time I've stayed at this hotel and I have to say that with my frequent trips to Phoenix, if I could, I would stay at this hotel everytime. It's convenient to my workplace and is in a very nice neighborhood.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Ellis13_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin T, Guest Relations Manager at Homewood Suites by Hilton Phoenix - Biltmore, responded to this reviewResponded 9 May 2014

Greetings Ellis13_13,

Thank you so much for your great comments, I am so glad that we are your hotel of choice in the area. I hope that we can continue to provide you the services that you have come to expect from our hotel. We hope to see you again in the near future!

Thank you,

Benjamin Taylor
Guest Services Manager

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358 - 364 of 548 reviews

Reviewed 3 May 2014

This hotel provided plenty of room to rest and relax. The room was clean and offered plenty of kitchen amenities. We were disappointed that the hotel did not offer a common meeting area, as promised when booked.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Homewood Suites by Hilton
Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin T, Guest Relations Manager at Homewood Suites by Hilton Phoenix - Biltmore, responded to this reviewResponded 4 May 2014

Greetings Patricia,

I am happy to see that overall your stay was good. I am sorry that we did not have the common meeting area. I would like to investigate this further on site and with our reservations so that I may correct the misinformation. I would love more details about your stay, please feel free to contact me at benjamin.taylor@hilton.com or by phone 602-508-0937.

Thank you,

Benjamin Taylor
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014 via mobile

Staying at Homewood while on business in Phoenix. Room is nice and bed is comfortable. Staff is friendly. That was the good. Now for the bad: Rooms are not well insulated from noise and there is a lot of it! Road noise is the worst from Highland. The elevator is the slowest in the west...and don't get me started on the fire alarms. Three times the fire alarm went off last night. ...1020, 0220 and 0630 hrs. Not the most restful place to stay when on business.

  • Stayed: April 2014
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1  Thank Brian426v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Stayed here for 5 days on a business trip. Most of the staff were very helpful, but especially Josh. Breakfast was pretty standard (powdered eggs with other stuff thrown in to make it interesting) or waffles or breakfast meats. They also provided dinners, but being vegetarian, there was little to choose from. The rooms were large, with a living room, two burner stove, microwave, full 'fridge in the kitchen. The location was in the Biltmore district, almost across the street from my home office, so I would walk to work most days. Overall a pretty decent spot to stay for a few days. Since it is so close to the business district the rates go up during the week.

  • Stayed: April 2014
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Thank Jabrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

I have been to Phoenix 3 times and stayed at this hotel each time. I have not been disappointed.

All rooms are suites. Our room was well appointed, but somewhat dated. We didn't have a good view of anything, but the room was clean and comfortable.

The lobby area is very inviting and although I didn't eat the breakfast, my husband raved about it.

There is a small fitness room, a business center with internet access and ample parking. Access to attractions throughout Phoenix is very easy owing to the great location.

The pool is small, but perfect for us (we stayed mid-week). There were only a small number of guests using the pool area.

Staff were friendly, helpful, and accommodating. We had a minor problem with the dishwasher and maintenance was dispatched quickly and solved the issue.

Yes, the hotel could stand some updating -- but that would only increase the price...

Room Tip: Ask for a room with a view of the pool. Our room looked out at HVAC equipment -- not ideal.
See more room tips
  • Stayed: April 2014, travelled as a couple
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Thank vancouvergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

Overall a decent stay, but very disappointed at the filthy carpets and furniture in our suite. Everything was in desperate need of a deep steam cleaning. Just a short walk across the carpet left a heavy black grime on the bottom of your feet. yuck!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Troy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

Because of medical procedure I couldn't drive and needed to stay close for a follow-up the next day - the reservation girl worked to find me a close facility that was had a shuttle and then the staff were so very helpful and all while being aware I had no money to tip them with, that they would just have my appreciation. I don't think they could have offered better service if I was tipping them a hundred dollars. Awesome and caring people and a very good experience. Beautiful room and great food, too.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Homewood Suites by Hilton
Thank Mariellen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Phoenix - Biltmore

Address: 2001 E Highland Ave, Phoenix, AZ 85016-4728
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Phoenix
#44 Business Hotel in Phoenix
#45 Romantic Hotel in Phoenix
Price Range: £112 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Phoenix - Biltmore 3*
Number of rooms: 124
Official Description (provided by the hotel):
The Homewood Suites Phoenix-Biltmore hotel, located in the heart of the upscale Biltmore, Arizona district, is central to all there is to see and do in the "Valley of the Sun". Our hotel provides fantastic accommodations for business and leisure travelers alike, and caters brilliantly to short or extended stays. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix - Biltmore Hotel Phoenix
Homewood Suites Phoenix Biltmore
Homewood Phoenix
Hilton Phoenix
Phoenix Homewood Suites
Phoenix Hilton
Homewood Suites By Hilton Phoenix - Biltmore Arizona

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