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“very nice rooms , morning staff needs help”

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Homewood Suites by Hilton Phoenix - Biltmore
Ranked #36 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed 10 August 2014

WE stayed at this hotel for just one night .. We for sure could have stayed more as the room was big clean and was very nice . It does come with some dishes and small kitchen if you will with fridge and microwave and more. cant say enough about the room. Unfortunately the morning breakfast staff needs help a lot of help. We saw old eggs and were told more were on there way they were trying to make eggs and chorizo I believe. But it did not look very appetizing . We had to ask for the syrup, the tables were dirty. coffee was empty and one of the waffle mixes was also empty. all this at eight thirty am .. While the, Ill call her the manager was talking to another about how she would rather be a cashier at a near by grocery store (frys) . all in all and i cant see her lasting long there. it was a nice stay just avoid the morning staff..beds were comfy and the night check in was awesome..

Room Tip: stay during the week they have nice dinners , not just snacks but a full meal. mon -thurs
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
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Thank AzFr8train
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin T, Guest Relations Manager at Homewood Suites by Hilton Phoenix - Biltmore, responded to this reviewResponded 26 August 2014

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope you will come back and stay with us again.

Benjamin Taylor
Guest Services Manager

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Reviews (507)
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288 - 294 of 507 reviews

Reviewed 7 August 2014

This was a quick overnight stop. This is a well priced hotel. It is not brand new, but then I don't expect this level of hotel to be redesigned every 5 years. I was surprised to see that at the moment from Monday to Thursday they provide a complimentary supper! Basic, but enough to keep you going after a day in the car.

Staff was helpful and polite. The washing machines and driers were good, soap could be bought at the front desk, very useful if this is a mid point in a long trip and you need to freshen up your wardrobe!

The suite itself was large, well furnished and with a kitchen like you would find in a mid sized apartment. The bed was firm and comfortable. The aircon was efficient, very important when it is 110 outside! I was impressed with the Neutrogena products in the bathroom, usually in this price range of hotel they are generic, basic gels and shampoos.

The breakfast was basic, but adequate.

This hotel is well situated, near main roads and within easy driving distance of downtown or the highways to take you out of the city.

  • Stayed: July 2014, travelled solo
    • Value
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Thank LNT66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin T, Guest Relations Manager at Homewood Suites by Hilton Phoenix - Biltmore, responded to this reviewResponded 26 August 2014

I just wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

Benjamin Taylor
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

The hotel was spotless, & the help were very friendly & would stay again at this hotel when coming back. The food was great & plenty of it. It is in an excellent location & very easy to get to & plenty of shopping all around it.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Dom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin T, Guest Relations Manager at Homewood Suites by Hilton Phoenix - Biltmore, responded to this reviewResponded 26 August 2014

I just wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!


Benjamin Taylor
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

The hotel is "tired" basically. It was pretty much clean throughout but the hall carpets could use a good cleaning. The staff were great and very helpful- couldnt ask for a better team of people from the maintenance / transportation guys, maids, reception staff on up. The breakfast and dinners offered werent the best and didnt have much to offer in way of selections. Have had much much better offerings in a lower class of hotel, and in other Homewood Suites! The water was nasty to drink but understand that is pretty much true throughout Phoenix. The suites themselves were comfortable and clean as well as the king size bed.

  • Stayed: July 2014
    • Value
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Thank Orelia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin T, Guest Relations Manager at Homewood Suites by Hilton Phoenix - Biltmore, responded to this reviewResponded 26 August 2014

I just wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

I stayed here for the first time on a business trip. The rooms were clean and the staff was helpful. This hotel is located close to shopping and several good restaurants. Would definitely stay here again.

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank inspclusew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin T, Guest Relations Manager at Homewood Suites by Hilton Phoenix - Biltmore, responded to this reviewResponded 26 August 2014

I just wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!


Benjamin Taylor
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Nice hotel. Beautiful clean suites, well appointed. The staff was very friendly and helpful. The pool was wonderful, warm (naturally warmed from the sun), and very enjoyable. The breakfast was delicious.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin T, Guest Relations Manager at Homewood Suites by Hilton Phoenix - Biltmore, responded to this reviewResponded 26 August 2014

I just wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!


Benjamin Taylor
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

I stayed here for the first time on a business trip. The rooms were very nice and the staff was extremely helpful. All in all it was a great experience. This hotel is conviently located close to all that's happening in the Phoenix area. For the cost, the value exceeded my expectations.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Marshall S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benjamin T, Guest Relations Manager at Homewood Suites by Hilton Phoenix - Biltmore, responded to this reviewResponded 26 August 2014

I just wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!


Benjamin Taylor
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Phoenix - Biltmore

Address: 2001 E Highland Ave, Phoenix, AZ 85016-4728
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Phoenix
#44 Business Hotel in Phoenix
#45 Romantic Hotel in Phoenix
Price Range: £98 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Phoenix - Biltmore 3*
Number of rooms: 124
Official Description (provided by the hotel):
The Homewood Suites Phoenix-Biltmore hotel, located in the heart of the upscale Biltmore, Arizona district, is central to all there is to see and do in the "Valley of the Sun". Our hotel provides fantastic accommodations for business and leisure travelers alike, and caters brilliantly to short or extended stays. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix - Biltmore Hotel Phoenix
Homewood Suites Phoenix Biltmore
Homewood Phoenix
Hilton Phoenix
Phoenix Homewood Suites
Phoenix Hilton
Homewood Suites By Hilton Phoenix - Biltmore Arizona

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