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“Great Place To Stay”

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Homewood Suites by Hilton Phoenix-Metro Center
Ranked #67 of 174 Hotels in Phoenix
Cypress, California
Level 4 Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Place To Stay”
Reviewed 27 November 2013

I was in town with my son and his two friends for a baseball travel showcase tournament being held at the Mariners and Padres Spring Training facilities and we really enjoyed our stay here. The hotel was about 20 minutes from the stadium, close to restaurants and freeway close.

The hotel was clean, the rooms were roomy as usual, the breakfast was tasty (included with your room) and the front desk agents and housekeepers were great.

Two thumbs up for this hotel....

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbanksiii64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, 7 January 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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468 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Denver, United States
1 review
Reviewed 25 November 2013

If you get a room on the top floor you will be inundated with cigarette smoke even if you get a non-smoking room. And this hotel is in serious need on a face lift. Breakfast is crappy. I went to the Springhill Suites down the road and had a much better experience for the same price.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Megan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, 7 January 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

Trip Advisor reviews of our hotel are very important to us and we do strive to exceed expectations. I noticed on the review you rated us less then favorable which is certainly a disappointment. I wanted to take the opportunity to address your concerns. You are correct that all of the smoking rooms are located on our top floor and although there are also non-smoking rooms on the same floor, you can smell smoke in the hallways. On your next visit we will be happy to place you on one of the 100% non-smoking floors and I am sorry if this had a negative impact on your stay. I do agree that the hotel is in need of a rennovation and am happy to let you know that the hotel will undergo a full rennovation starting in June 2014. We are so excited to be able to offer a brand new hotel to our guests this upcoming year!

I am sorry to see you were not happy with our breakfast as we pride ourselves on offering a good start to the day to our guests. If you wouldn't mind, I would love to hear from you at Samantha.Lehrer@hilton.com to get some more detail about your breakfast experience and any suggestions you have so we can remedy the situation.

Thank you again for choosing Homewood Suites, We look forward to having another opportunity to win back your commitment.

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakeside, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 November 2013

I came down to Phoenix for the Nascar weekend. I arrived at 1pm on Friday. They let me check in and leave my computer and belongs in my room versus in my car at the track. The rooms were clean, breakfast was awesome, and great customer service. Would definitely stay again, and would tell a friend.....hey I just did!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Curtis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, 7 January 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno, United States
1 review
Reviewed 7 November 2013

Location was stay was great. Noise level zero great. Breakfast I enjoyed. Service from staff great, parking lot and security great, my room clean, problem with toilet came by twice to repair same problem arose not happy. tile and below sink cabinet door need some work, opened curtains one window had no screen, other window screen torn only half on frame, pigeons outside of window a lot of pigeon droppings closed curtains. Some other minor stuff like chips on entry statue and some water stains on replaceable ceiling sections. I may have notice due to owning properties personally may have gone unnoticed by someone else

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, 7 January 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

Trip Advisor reviews of our hotel are very important to us and we do strive to exceed expectations so I wanted to THANK YOU for your feedback as it will only help us to improve. Our hotel recently wen though a change of management and maintenance staff and our new team is working diligently on improvements!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naperville, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2013

Very pleased with the stay overall. The bed was quite comfortable. The housekeeping service was great. We encountered several staff members and all were pleasant and professional. Would definitely stay again!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, 7 January 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 5 Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 24 October 2013

Second stay at this particular Homewood Suites. Stayed one night for early start to Sedona. Suite is clean enough, but the air conditionning unit is quite noisy ( either constantly on or turn off, no in between), so had to turn it off in order to sleep...got really warm in the bedroom even with ceiling fan on at max. Make sure to bring or buy bottled water as the tap water in the area tates like dirt. Has everything you'd need for longer stay ( kitchen) and the free morning breakfast is always a plus.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank STNS16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, 7 January 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

We do strive to exceed expectations so I wanted to address your review and let you know we will be checking on both the Air Conditioning unit in your room as well as the water to take any corrective action necessary. Trip Advisor reviews of our hotel are very important to us, and we truly appreciate your time and feedback.

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 20 October 2013

When considering these types of hotels; the Homewood and similar from Hyatt, etc, one MUST consider the value of breakfast and dinner/reception that is included in the per night stay rate...regardless of if you are traveling with family of 4 or solo, the savings of not eating out for breakfast AND a great snack with an alcoholic beverage or two is money not leaving your pocket...therefore, it is important to know that the breakfast is not simply dry bread goods and boxed cereal (which Homewood is NOT...their bfast changes daily; eggs, meat (bacon or sausage or the like), full bread display, oatmeal) and their Happy Hour/reception not jalapeno poppers and canned beer (which Homewood is NOT...their's changes nightly with tap beers and wines!). A GREAT value that should be considered.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Stephen Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this review, 7 January 2014
Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so. Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.
I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

P.S. - I can see you have stayed with us before and on a past review you had a rate challenge, Although I was not working at this property at the time, please do not hesitate to contact me going forward if any issues that arise!

Samantha Lehrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Phoenix-Metro Center

Property: Homewood Suites by Hilton Phoenix-Metro Center
Address: 2536 W Beryl Ave, Phoenix, AZ 85021-1642
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#58 Business Hotel in Phoenix
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton Phoenix-Metro Center 3*
Number of rooms: 126
Official Description (provided by the hotel):
Find a spacious Phoenix home away from home in Arizona’s metropolis at Homewood Suites by Hilton Phoenix – Metro Center. Just off I-17 and 15 minutes from Phoenix Sky Harbor International (PHX) Airport, this all-suite North Phoenix hotel is situated centrally for travel to Flagstaff, Tucson and beyond. Whether you’re in town for a Phoenix business trip, a pilgrimage to the University of Phoenix Stadium for the NFL Cardinals or to simply catch some winter sun and shoot the fairways on innumerable local golf courses, Homewood Suites by Hilton® Phoenix – Metro Center is a slice of Arizona home on the road.We take care of the little things. Your full hot breakfast is included, seven days a week. Enjoy the included evening dinner and drinks *on Monday through Thursday, and stock your suite’s kitchen with favorites from our onsite 24-hour convenience store. Work smart in your suite, or poolside with included WiFi access, and relax in front of the upgraded cable package on the flat screen TV.Maintain your exercise routine with modern cardio equipment and free weights coupled with an outdoor pool. Shoot hoops with the kids on the hotel's basketball court. Enjoy racquetball, softball, soccer and tennis at Rose Mofford Sports Complex. Take the whole gang, and your four legged friends – there’s two dog parks there, and Homewood Suites by Hilton Phoenix – Metro Center is a fully pet-friendly hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix-Metro Hotel Phoenix
Homewood Suites Phoenix
Homewood Phoenix
Hilton Phoenix
Phoenix Hilton
Phoenix Homewood Suites
Homewood Suites By Hilton Phoenix-Metro Center Arizona

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