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“not so pleasant stay”

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Homewood Suites by Hilton Phoenix-Metro Center
Ranked #56 of 174 Hotels in Phoenix
Reviewed 25 July 2014

We recently stayed at this hotel for one night on business and were not impressed. I booked the hotel on the Hilton website but was not informed that the hotel was undergoing renovation. I would not have booked it had I known. The staff was very nice and helpful but we had numerous problems. The large mirrored closet door in the room was cracked, pretty badly. The fire alarm went off at about 9 PM with no obvious cause. One of us has some difficulty walking, so this was difficult to walk down 3 flights of stairs. Our TV in the bedroom had been unplugged so furniture had to be moved to get it reconnected. This was taken care of by staff promptly. There are no ice machines other than the ice maker on the refrigerator in the suite which took approximately 4 hours to dispense 8 tiny slivers of ice. The desk clerk was kind enough to bring us a bag of ice to the room. Remember, this is Phoenix in the summer where the temperature that day was 114. All in all, not a very pleasant stay.

  • Stayed: July 2014, travelled on business
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2  Thank HappyJack123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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296 - 302 of 492 reviews

Reviewed 14 July 2014

Very good value, friendly staff, attentinve to needs. Location is very close to offices and food/shopping. Hotel is feeling its age, but they have begun rennovations to bring current. The lobby is undergoing a face lift right now.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
2  Thank Gregory F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

I was there in Homewoods for three months but it was very nice experience with all facilities in hand. Hotel staff was very nice and very friendly. I really feel like home there. I has very nice sleep there. Even the house keeping staff talked very nicely and helped in every aspect and they were too friendly. I never miss my family while staying in Homewoods. Also we get all kind of help there.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Aditi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded 13 February 2015

Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

We recently stayed for a couple days at this Hotel and everything about our stay was the best.
Everyone at the Hotel was friendly and very helpful. This property is in the middle of completing a renovation but they made great effort for this not to effect our visit. We will be back!

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
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1  Thank Art A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded 13 February 2015

Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

I stayed here for two days for work. While the room was very spacious, it was in need of a renovation. The furniture was old and had noticeable scratches and wear and tear. Hotel staff did say that room renovations were in the works. It is located in a very convenient location, close to the freeway and Metro Center for restaurants.

  • Stayed: May 2014, travelled on business
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2  Thank thuanh2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded 29 May 2014

Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I am so sorry you found our property tired and worn but I couldnt be more pleased to confirm that our staff was correct, we have started a full hotel rennovation which will be completed in a few short months. We cannot wait for you to return to see the exciting transformation!

I noticed on the review you were pleased with our hotel location and value and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and thank you for taking the time to rate us!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

A nice hotel with excellent employees, clean rooms, easy to get to with an evening type meal and great breakfast. Check out was just packing a leaving. We do recommend this hotel. Pricing was also very reasonable.

  • Stayed: May 2014, travelled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Bryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded 15 May 2014

Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

Excellent in all areas, staff was extra helpful due to our personal emergency..we couldn't ask for more..suites were extremely clean and well maintained, food for both breakfast and dinner was excellent

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Carole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha L, General Manager at Homewood Suites by Hilton Phoenix-Metro Center, responded to this reviewResponded 8 May 2014

Greetings From The Valley Of The Sun!

We just wanted to thank you for choosing the Homewood Suites Phoenix Metro Center to accommodate you on your most recent stay. We know that there are a lot of choices available and thank you for choosing Homewood. I see that you have recently completed a review for our hotel on Trip Advisor. Thank you for taking the time out of your busy schedule to do so.

Feedback is one of the most valuable tools that we have and enables us to take corrective action, utilize suggestions and share opportunities for praise and growth with our staff. All of this can help ensure a more favorable stay in the future.

I noticed on the review you were pleased with our hotel and for that we are grateful. We do strive to exceed expectations so I wanted to THANK YOU for your great feedback !! Trip Advisor reviews of our hotel are very important to us, and our staff will be thrilled!

Thank you again for choosing Homewood Suites, We look forward to welcoming you back in the near future!

Samantha Lehrer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Phoenix-Metro Center

Address: 2536 W Beryl Ave, Phoenix, AZ 85021-1642
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#58 Business Hotel in Phoenix
Price Range: £70 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Phoenix-Metro Center 3*
Number of rooms: 126
Official Description (provided by the hotel):
Find a spacious Phoenix home away from home in Arizona’s metropolis at Homewood Suites by Hilton Phoenix – Metro Center. Just off I-17 and 15 minutes from Phoenix Sky Harbor International (PHX) Airport, this all-suite North Phoenix hotel is situated centrally for travel to Flagstaff, Tucson and beyond. Whether you’re in town for a Phoenix business trip, a pilgrimage to the University of Phoenix Stadium for the NFL Cardinals or to simply catch some winter sun and shoot the fairways on innumerable local golf courses, Homewood Suites by Hilton® Phoenix – Metro Center is a slice of Arizona home on the road.We take care of the little things. Your full hot breakfast is included, seven days a week. Enjoy the included evening dinner and drinks *on Monday through Thursday, and stock your suite’s kitchen with favorites from our onsite 24-hour convenience store. Work smart in your suite, or poolside with included WiFi access, and relax in front of the upgraded cable package on the flat screen TV.Maintain your exercise routine with modern cardio equipment and free weights coupled with an outdoor pool. Shoot hoops with the kids on the hotel's basketball court. Enjoy racquetball, softball, soccer and tennis at Rose Mofford Sports Complex. Take the whole gang, and your four legged friends – there’s two dog parks there, and Homewood Suites by Hilton Phoenix – Metro Center is a fully pet-friendly hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Phoenix-Metro Hotel Phoenix
Homewood Suites Phoenix
Homewood Phoenix
Hilton Phoenix
Phoenix Hilton
Phoenix Homewood Suites
Homewood Suites By Hilton Phoenix-Metro Center Arizona

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