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“Solid Hotel Experience” 4 of 5 bubbles
Review of Crowne Plaza Phoenix Airport

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Crowne Plaza Phoenix Airport
Ranked #23 of 174 Hotels in Phoenix
Certificate of Excellence
SF Bay Area
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Solid Hotel Experience”
4 of 5 bubbles Reviewed 26 March 2014

The hotel is very convenient to the Phoenix Airport and is across the street from the light-rail system that runs through Tempe and to Mesa. It has been recently modernized, with much of the money spent on the guest rooms, which have comfortable beds, good internet, and comfortable furniture. We ate breakfast at the restaurant. The food was fine. The staff was very efficient and helpful. It is not an elegant hotel, but is very nice and we thought a very good hotel for the cost.

The hotel is a little isolated in terms of walking to restaurants, but we were able to catch the lightrail and ride into Tempe for dinner each night, saving us the trouble of driving and parking. We attended a couple of spring training games and were able to ride the lightrail within walking distance to those as well.

Room Tip: We stayed on the ninth floor. It was quiet and had nice views of sunrise from the east side and sun...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 1 April 2014
Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport! We love all feedback and enjoy to hear about our guests' experiences.

We are pleased to hear that you enjoyed the recent renovations and the location of the hotel. The light rail is a great convenience for our guests and we are glad to hear that you were able to take advantage of it when going out on the town for dinner or a spring training baseball game.

We look forward to having you stay with us in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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654 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
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English first
Chicago
Level Contributor
170 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

The best part of this hotel is that they don't do anything poorly even if there are few standout attributes except for the rooms, which are larger than normal and nicely decorated.. Staff friendly. Ate at restaurant and it was good, but not great.24 hour shuttle very convenient. Internet was good for a hotel (3.47mbps) but hiccupped occasionally. Finding that holiday Inn generally better than Marriott properties for internet. Prices reasonable for quality received. Some worn spots here and there.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Artemus_Gordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 1 April 2014
Thank you for taking the time to provide feedback of your recent stay at the Crowne Plaza Phoenix Airport! We do enjoy seeing the hotel through our guest eyes and experiences.

We are pleased to hear that you were able to enjoy many of the amenities and features of the hotel - along with our newly renovated guestrooms.

Thank you for choosing the Crowne Plaza for your lodging needs and do look forward to having you stay with again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawton, Oklahoma
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

This Crowne was a rock solid five star airport hotel until the valet brought our car up at 4:00 a.m. for our drive to Sky Harbor. Five highly drunk women--arrived under the portico in two cars at the same time our car arrived. We were blocked in. They were loudly cussin' each other out. Most of them were entirely nude or close to it. The night clerk just gawked at their 15 minute show as it got more and more out of hand. I suggested he call the PD as they were about ready to start capping each other. CRAZY! Otherwise, the room was very clean, the location terrific and the evening staff friendly and very helpful. And yes-we freed our car and made it to rental returns in time.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Glen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 1 April 2014
Thank you for taking time to provide feedback of your recent stay. It's great to hear that you enjoyed a newly renovated guestroom and the location of the hotel.

We do extend an apology for the craziness that you had to witness while staying at the hotel.

Should your travels bring you back to the Phoenix area, we do hope that you choose Crowne Plaza for your future lodging needs.

Thank you again for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearwater, Florida
Level Contributor
727 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 bubbles Reviewed 19 March 2014

I stayed here for five nights for a business trip. I used the free valet parking (Except for tips) everyday of my stay. One of the valets, Jonathon, is an asset for the location. He is very friendly and goes out of his way to assist. The lobby was very nice and the front desk staff was very friendly. I stayed on the 10th floor and my room had been recently remodeled. Very nice room and the bed was comfortable. The Wi-Fi did not work very well at all. It seems their system cannot handle much traffic and it gets bogged down. The Wi-Fi was pretty useless and the system needs fixed. The only other minor complaint is that the elevators need to be refurbished. This may be that construction crews have been in and out of them but their appearance needs improvement. I did eat at the restaurant or go to the bar.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mark0076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 4 August 2014
Thank you for your feedback. We value all feedback.

Since you have stayed with us, I am pleased to say that we have improved our WIFI services and are able to offer better coverage within the hotel. We are also will be completing the refurbishment of the elevators as they were the last phase of our property renovations.

We do look forward to having you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
121 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 13 March 2014 via mobile

Staying in Phoenix for the night to catch an early morning flight.
Great rooms, friendly Front Desk staff, free airport shuttle.
The bar/lounge is a bit on the small size but we were only here for the one night and it was more than we expected, and were pleasantly surprised.

Stayed March 2014, travelled on business
Helpful?
2 Thank Frankly2Honest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 17 March 2014
We thank you for your feedback regarding your recent stay at the Crowne Plaza Phoenix Airport. We are pleased to hear that enjoyed your guest room, your interactions with our staff members, and the amenities that the hotel has to offer.

We have recently opened out newly renovated lounge called "The Perch" and welcome all feedback from out guests. We do value all feedback.

Thank you again for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

This is a great hotel and has wonderful service. My husband and I were headed to our honeymoon and Jason at front desk was kind enough to upgrade us complimentary. The hotel is very close to the airport and had a great "stay and fly" rate so we could leave our car there. Very happy with the quality of the room and entire hotel. Will recommend and will stay again.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kericoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 6 March 2014
First and foremost, Congratulations on your recent nuptials!! We hope you had a fantastic honeymoon! Secondly, we thank you for taking the time to provide feedback of your recent stay at the Crowne Plaza Phoenix Airport. We always look forward to hearing from our guests!

We look forward to having your stay with us again next time you are planning on jetting out of Phoenix Sky Harbor!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 9 February 2014

I stayed at the Crowne Plaza Phoenix Airport for 3 nights while in town for a trade show. The location - and price - can't be beat as it is directly opposite the airport and the metro station for easy access to downtown Phoenix (just 10 minutes via the light rail). The hotel has been newly remodeled (still in progress, which caused just minor disturbances), the staff were super friendly, and the food from the restaurant was quite tasty. I'd stay here again on future trips to Phoenix. Bonus: my room was on the 9th floor, which had a panoramic view of the Phoenix skyline. I enjoyed watching the sunset each night while I was there.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bkkbang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review, 18 February 2014
Thank you for taking the time to provide feedback of your recent stay at the Crowne Plaza Phoenix Airport hotel. We are very pleased that the hotel met your expectations. We do strive to provide top notch service levels to all our guests.

It's great to hear that you enjoyed your view of the Phoenix skyline from your room and the food from our newly renovated restaurant "The Post".

We do look forward to hosting you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Phoenix Airport

Property: Crowne Plaza Phoenix Airport
Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Official Description (provided by the hotel):
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Airport Arizona

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